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“Decent, Clean and Affordable” 3 of 5 stars
Review of BEST WESTERN PLUS Peppertree Airport Inn

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BEST WESTERN PLUS Peppertree Airport Inn
3.0 of 5 Hotel   |   3711 S Geiger Boulevard, Spokane, WA 99224-5416   |  
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Ranked #9 of 43 Hotels in Spokane
Kelowna, Canada
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
“Decent, Clean and Affordable”
3 of 5 stars Reviewed November 5, 2012

This hotel defines the word "average" for me. There was nothing really wrong with it other than minor stuff like a musty smell at first, new staff that didn't know how to properly process the transaction, awkwardly laid out bathroom/vanity area (vanity and towels are out in the main room so a wet journey after a shower awaits if you didn't plan ahead). If the price is right, it's certainly a viable option.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, November 10, 2012
Thank you for choosing our hotel and writing a review. We are about to undergo a remodel so we appreciate your input. We are looking forward to the updates and hope you will come see us again. Thank you

Megan Morgan
Assistant Manager
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371 reviews from our community

Traveler rating
    163
    110
    48
    27
    23
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65
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Any
English first
Fiarmont
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 5, 2012

We choose this hotel because of parking while away and proximity to the Spokane airport. The first the smell of the cleaning products was overpowering. I opened the window to air it out. On check out I and that the room we booked for the return night be aired out. I was surprised to find that my request was noted and our room windows were open and the atmosphere very pleasant. All staff were friendly, professional and room was clean and comfortable

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, November 10, 2012
Thank you for taking the time to write a review. I am glad we were able to accommodate you by airing out your room before you got here. Thank you for staying with us on both sides of your trip. We hope to see you again.

Megan Morgan
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
plainview texas
1 review
5 of 5 stars Reviewed October 16, 2012

One of the best,friendliest best westerns i havs stayed at this year and i have been at about 30 of them this year.The room was very clean and fresh smelling.The staff was very friendly and helpful .Breakfast was ok but the snack and drink given to BW members at night was outstanding (tacos and nachos the night i was there).I checked in one night then out the next morning ,the shuttle took me to the airport where my flight got cancelled so i was not in the best of moods but they picked me up and i stayed again the next night . My luggage had broken while there so i was given a shuttle ride to walmart so i could purchase another suitcase.Every staff member was very helpful and seemed to care if you wanted to ask them something or just talk to them.Iwill stay here again later this year when i go back to spokane.DEFINITELY!!

Room Tip: I had room by the truck stop but never heard a sound eithe rnight
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, October 19, 2012
Thank you for taking the time to write this review. We work very hard at good customer service and I am glad we were able to show that to you. Thank you for the kind words about our staff, shuttle and hotel. I am glad that you will be returning. We will be ready to welcome you. Thank you again.

Megan Morgan
Assistant Manager
Best Western Plus Peppertree Airport Inn
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BC
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 of 5 stars Reviewed October 15, 2012

I cancelled my reservation at this hotel before staying because the customer service was so terrible, I didn't want to go near the place.
I phoned for a quote on one night's stay, parking while out of the country, and another night's stay at the conclusion. The first time I was quoted in the mid $200s.
After phoning around, this was a decent rate so I phoned back to book. This time I was quoted in the low $200s and I specifically confirmed that this price included parking. So I booked and asked for an email confirmation.
A day later, I hadn't received anything, so I sent an email politely asking for the confirmation. After a week it still hadn't arrived so I phoned again.
At this time I was quoted a completely different price - actually in the low $300s.
At no point were the customer service representatives prepared to honour a lower price.
So I cancelled and booked at the Holiday Inn, where the price was higher than the Best Western's lowest quote, but lower than their highest quote, and was at least consistent. I received a confirmation within 5 minutes of booking.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, October 19, 2012
Thank you for taking the time to write a review. I apologize about the rate issues you encountered. I wish you were able to stay with us so we could show you outstanding customer service. I am glad you found a place to stay and hope that you will have a great trip. Hopefully you will give us another chance to serve you.

Thank you
Megan Morgan
Assistant Manager
Best Western Plus Peppertree Airport Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Creston, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 8, 2012

Arrived late and tired but Lobby was very inviting. Rooms looked like they were remodeled Very clean and pleasing decor. They had a free shuttle service to nearby Casino which we took advantage of. Free Breakfast was great. A short drive from Freeway but very quiet. Will stay there again.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, November 1, 2012
Thank you for writing a nice review of our hotel. I am so glad you were able to use our shuttle and find us easily off the interstate. Thank you for the comments about breakfast. Have a wonderful day. We hope to see you again soon.

Megan Morgan
Best Western Plus
Peppertree Airport Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hermiston
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 6, 2012

We stayed here on a last minute hunt for a hotel at 7pm after a football in Cheney. I was a little reluctant to even try this motel as it is a little close to the freeway but I am very glad that my husband talked me into it! The rooms were very large and CLEAN. It looks to me like it has recently been completely updated. The rooms were very modern. It was very handy to have the Denny's Restaurant right across the parking lot. We were able to get dinner and a drink in there very clean bar area. The bed was very comfortable and there was NO NOISE from the freeway. The breakfast was nothing to write home about -- typical free motel breakfast- but we didn't leave hungry! I am very glad that we chose this motel.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, October 19, 2012
Thank you for writing a review of our hotel. I am so glad you enjoyed it. Thank you for belonging to our Best Western Rewards program. Our Happy Hour is a great time to socialize and enjoy a glass of wine or beer. We have added some soups to our menu for fall. Hopefully you will get a chance to come stay with us again. Have a wonderful day.

Thank you,

Megan Morgan
Assistant Manager
Best Western Plus Peppertree Airport Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
Top Contributor
53 reviews 53 reviews
41 hotel reviews
Reviews in 45 cities Reviews in 45 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed September 29, 2012 via mobile

This facility is pretty big, at first we could not find our room, but when we did we were delighted. A clean and modern environment. All the amenities seemed to be new and in excellent working condition. The bed was comfortable. Since we are Platinum Rewards Card members we were invited to the manager's reception. The wines tasted excellent, so did the goodies that were also offered. Breakfast was plentiful. The staff presented itself in a polite and professional manner. It was a joy to stay at this facility.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, October 6, 2012
Thank you for taking the time to write this review. We appreciate all of the wonderful things you said about our property. I am so glad we were able to provide you with the services and amenities you deserve. Thank you for joining us for our "Happy Hour" I think we enjoy hosting it as much as you enjoyed being there. It is really nice to give everyone a relaxing time to socialize besides the rush of breakfast. Again Thank you and we hope to see you again soon.

Megan Morgan
Assistant Manager
Best Western Plus
Peppertree Airport Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Peppertree Airport Inn

Address: 3711 S Geiger Boulevard, Spokane, WA 99224-5416
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Spokane
#9 Family Hotel in Spokane
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Peppertree Airport Inn 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Best Western Peppertree Airport Inn is conveniently located in Spokane, Washington just minutes away from Spokane International Airport and only 5 miles from downtown Spokane. Among other Spokane hotels, we offer comfortable accommodations with a complimentary breakfast buffet. With many exciting local attractions, great restaurants, and recreational activities just minutes away from our comfortable Spokane hotel, you will enjoy our convenient location. ... more   less 
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Also Known As:
Best Western Plus Peppertree Airport Hotel Spokane
Best Western Spokane
Spokane Best Western

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