The hotel itself is great (clean room, great decor). However, it is in dire need of a new manager. The manager Bonnie is extremely lazy and I doesn't have any customer service skills at all! On top of that, after trying to get a hold of her multiple times via phone about a problem with my stay, she replied weeks later in an e-mail stating she would not give any sort of compensation for my experience. Her e-mail was extremely unprofessional and did not even use proper grammar or spelling. If you stay, stay with caution and don't expect any compensation from the incompetent management. You're better off talking with the front desk.
- Official Description (provided by the hotel):
- The oldest hotel in Spokane, the Montvale Hotel is Spokane’s premier boutique hotel destination.This nationally registered Historical Place sits amid downtown Spokane’s bustling West First Avenue, the center of an emerging arts and entertainment district. Dozens of restaurants, theaters and music options are all within a short walk from the hotel. Today, the Montvale Hotel has been reborn into a dynamic new hotel destination. Its historic look, coupled with fashionable amenities makes the Montvale Hotel Spokane’s premier spot for fun, excitement and most importantly – a good night’s rest.The Montvale’s Art Deco steel canopy, designed and built by Spokane artist, Hazen Audel, the two story grand lobby featuring a large fireplace and cozy furniture, and the second and third floor glass atrium all give the hotel a distinctive atmosphere. You will be left with a lasting impression from the hotel’s unique mix of contemporary and historic furnishings in a classic setting. ... more less
- Reservation Options:
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- Also Known As:
- Montvale Hotel Spokane