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“Good value for a boutique hotel in Spokane” 4 of 5 stars
Review of The Montvale Hotel

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The Montvale Hotel
3.5 of 5 Hotel   |   1005 W First Avenue, Spokane, WA 99201   |  
Hotel amenities
Ranked #28 of 43 Hotels in Spokane
Vancouver, BC
Top Contributor
81 reviews 81 reviews
74 hotel reviews
Reviews in 50 cities Reviews in 50 cities
216 helpful votes 216 helpful votes
“Good value for a boutique hotel in Spokane”
4 of 5 stars Reviewed 6 days ago NEW

The Montvale is a well renovated hotel in a late 19th-century building on the west side of downtown Spokane, right across the street from the Fox Theatre (the home of the Spokane Symphony). We've stayed there twice, and been happy both times. The rooms are large and the beds are very comfortable. This past time, we booked a room with two queen beds, which was very large and worked well for a family of three. We appreciated the friendly check-in staff and well-appointed facilities. The free wifi was also a plus. We were able to find free on-street parking, and the front desk staff was clear with us that there was both free on-street parking until 8 a.m. as well as parking in the hotel's lot for a charge. Compared to the other options in downtown hotel (like the Davenport), the Montvale is very affordable for what you get.

Overall we had a very positive experience. We only had two complaints: 1) the noise from the street and restaurant / club below (noisy on a Saturday night, lots of kids on the street shouting, and the windows are single-paned and don't close very well), and 2) the cleaning service, which had some minor flaws. The cleaners came in and made one of our two beds (both of which had been slept in), and changed the towels, but that was it. One of us had been walking barefoot outside the day before, then had left a single dirty footprint that dried on the floor in the washroom before anyone realized. The next day, after the cleaners had been in, it was still there, along with some fuzz / dirt that was on the floor the day before. I can see not washing the floor (although you'd think they'd at least swipe at the dirty footprint), but it was weird that only one bed was made.

Otherwise, we were very happy with our stay at the Montvale, and would stay again.

Room Tip: If you can get a room that doesn't face on the street, that's best.
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  • Stayed October 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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93 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Cashmere, Washington
19 reviews 19 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Easy to find this very tired looking hotel. I had booked online. Was tired when we arrived. Front desk was just there to check us in. No personality at all. The room was nice looking with fresh paint but there was a loud constant humming - we couldn't determine the source so we called the front desk. Girl said she would check it out. She never contacted us but the noise stopped for a short time. We decided to pretend it was a sound machine. The bathroom sink was cracked. The tub is higher than average and there is a small ledge that sticks out so be very careful if you dare go there - it's easy to step out and fall down. The slippery tile ledge isn't wide enough to step onto. In the morning, we left the hotel an hour before check out. Walked a few blocks to get coffee and when we returned about 35 minutes later, our room had been cleaned the towels had been changed - it was ready for the next occupants. We didn't feel like we could use the facilities so we checked out. Wouldn't recommend this place.

Room Tip: ask for a room that doesn't face the dumpster, the neighborhood bar, the train or the open parki...
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  • Stayed October 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Nelson, Canada
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked two rooms for 2 adults and three children, as we really liked the idea and look of the balcony area and atrium, for sitting in after our children went to sleep. This area was fantastic and really lived up to our expectations. The rooms themselves were very serviceable, the carpets really needed changing, I actually told my kids to keep their shoes on (normally they take them off at the door). The furniture over-sized for the room, and very basic, with just blinds at the window. My son actually asked if the window was open as the noise was so loud outside. We had late night drunks, trains and I think a generator above our room, our sleep was dreadful and my kids are normally great travelers and sleepers. Our room was serviced, but very poorly, the beds straightened, and soaps replaced, but the wash basin wasn't even wiped, or old coffee cups taken away. The rooms itself upon check in was not clean to the standard I would expect, all the corners and baseboards looked like they had not been touched in ages, the beds looked like someone had been lying on them. I was sad, as this hotel has potential, and with a few upgrades would change things so much. I so wanted this to be a good stay.
Jessica on front desk was great and very efficient, when there was an error in our booking she dealt with it.

  • Stayed October 2014, traveled with family
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked this room for one night through Travelocity's secret hotel deal and, after reading some of the other reviews, I was a little nervous. If it is a modern, convenient, with all the amenities, bells and whistles etc., you are seeking then book another hotel. If you are interested in a historic building in a great part of town, surrounded by great pubs and restaurants then read on. The Montvale was built in 1899 and is listed on the National Historic Register. It has had a life of hotel rooms, apartments, brothel, back to hotel etc.

At some point, probably in the 80's or 90's, a developer bought the hotel with the intent of restoring it to its former glory. The building was basically gutted but most of the historic and original features were retained. Make no mistake, it is a very grand dame indeed. Yes, it's old. Yes, it has creaky floors. Yes, some of the carpets could use an update. Yes, there is minimal parking (you can't jack an old lady up and stick a parkade under her!) and yes, it is a long way away from being a top notch hotel. But what it may lack, it makes up for with lots of character just like you'd expect from a hotel built in 1899.

Our room was on the top floor and it was very satisfactory. The ceilings are high, the old wood and beams have been retained and the bathroom was clean. Our queen bed had nice, white linens, a comfy mattress and a nice light comforter. It had some nice antique pieces in the room which added to the ambiance. Our room was a little noisy at night (we were on 1st avenue) but that soon died down and we both slept really well. I enjoyed the products in the bathroom (can't remember the name) and the shower had lots of pressure. The TV was a little bit small but it worked and you had to be closer to the door to get a strong wifi signal but those are insignificant. We did take some time to walk around the hotel to look at some of the antiques.

When we arrived we were treated very well by Jessica - she checked us in quickly, put us in a great room and helped with advice on what food options might be available at 10:00 pm. We had no problem getting parking in the lot right behind the hotel and it was safe. The next morning we were treated just as well by the morning desk clerk (sorry I can't remember her name).

One disappointed was the closing of the Catacombs Pub - connected to the hotel. It would have been great to go there to have a couple of drinks and some food. Entrepreneurs???

If some money was spent on the hotel to upgrade carpets, soundproofing, painting etc., it would be fabulous. Still, I would absolutely stay there again.

Room Tip: Ask for a room on the top floor to the rear of the hotel.
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  • Stayed September 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We booked two rooms through Expedia dn had to cancel the morning of our reservation. The hotel refused to give us any of our money back so we paid for two rooms that we never used. I won't be booking a room here again (or using Expedia).

  • Stayed September 2014, traveled with family
    • 1 of 5 stars Service
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Richland, Washington, USA
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

My young niece and I went to check into the Montvale Hotel in Spokane at about 9:30 after a wonderful day at a WSU football game. We arrived to the room only to find that there was a horrible noise (It sounded like a private jet was landing on the roof). I went back down to the desk and told the desk agent who came up and checked it out, agreed that it was noisy, and guessed it was the air conditioning. I told her it was not acceptable as the point of getting a room was to sleep and that would not be possible. She said she didn't have any more rooms and that was where we would have to stay. I told her I would be leaving (again because it was unacceptable) and wanted a refund. She said she couldn't do that. I asked to speak to a manager; she said that the manager wouldn't be back until Monday (No manager on duty???). She further said there was nothing she could do and that she didn't want to lose her job over the situation. I asked for the managers name and phone number, which she supplied. I also asked her to note the issue on the receipt she gave me; she refused even though she verbally acknowledged the problem to me and my niece (without an apology I might add). I left with nothing but a $120 charge on my credit card and received no value in service.

P.S. There's no hotel parking. You get to pay $12 for a lot across the street (take your risk) or find metered parking on the street.

  • Stayed September 2014, traveled with family
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 11, 2014

How could a property be so clueless and out of touch with what is going on. With Airbnb growing in popularity, reliable hotels offering discounts.....this kind of inexcusable lack of service is not acceptable.
I loved the old world charm of this hotel. Located in the middle of the downtown core, it was a perfect location.
I was on a business trip for 3 days and needed something centrally located.
I should have known something was awry when after a long day of travelling I arrive to my room, (looking forward to a shower and a moment of peace laying on the bed and catching up on the news.) the TV doesn't work. I assume it's the batteries on the remote.... I go to the front desk and alert the all so not attentive front desk girl about my quandary. She literally says. "I don't know how to fix that".
Hmmmm ok. Then I guess I just wont enjoy spacing out in front of the TV! Thank you for your supreme customer service! Apparently, your front desk training includes how NOT to take care of issues as they come up!
The next day I make mention of the TV situation to the fresh new faces at the front desk and added the wi-fi was not available. I count on being able to catch up on my work at the end of a long day. They seemed a little more interested in my plight and apologized...I leave hopeful.
I was gone all day on sales calls.....I'm dead tired coming back to my room. Looking forward to a long hot shower and a little pointless TV and sure enough....MY ROOM NEVER WAS NEVER CLEANED! The TV still doesn't work, the room is a mess and I still don't have wi-fi.
I call the same girl that was there the night before. Her comment: "Wow That's weird".
Really? Weird? Hmmmm well what are you going to do about the fact I have an early morning, no fresh towels, no wi-fi
and my TV still doesn't work?
While what seemed like an hour goes by...she finally pipes up with....I guess I can bring you towels.
BRAVA!!!! Ya think??????
The next morning, when trying to get on wi-fi once again, I call the front desk and ask to speak to a manger.
The young lady who was there the day before doesn't offer much as far as perhaps a better appointed room, an apology, ANYTHING?

As it turns out, she was the assistant GM. I told her I needed to conduct business and found it too difficult to do so when I couldn't even get fresh towels for a shower let alone wi-fi. I told her I was going to another hotel.
She never offered a refund. In fact, said I couldn't get one because I had booked through Expedia. (which was not the case) I asked about a refund for my parking. I couldn't of course, get that either.
All in all, this place should close down not for a remodel, but a course on HOSPITALITY. Get out of the business if you don't know what you are doing.
You should be ashamed of yourselves.

  • Stayed August 2014, traveled on business
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Montvale Hotel

Address: 1005 W First Avenue, Spokane, WA 99201
Location: United States > Washington > Spokane
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #28 of 43 Hotels in Spokane
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Montvale Hotel 3.5*
Number of rooms: 36
Official Description (provided by the hotel):
The oldest hotel in Spokane, the Montvale Hotel is Spokane’s premier boutique hotel destination.This nationally registered Historical Place sits amid downtown Spokane’s bustling West First Avenue, the center of an emerging arts and entertainment district. Dozens of restaurants, theaters and music options are all within a short walk from the hotel. Today, the Montvale Hotel has been reborn into a dynamic new hotel destination. Its historic look, coupled with fashionable amenities makes the Montvale Hotel Spokane’s premier spot for fun, excitement and most importantly – a good night’s rest.The Montvale’s Art Deco steel canopy, designed and built by Spokane artist, Hazen Audel, the two story grand lobby featuring a large fireplace and cozy furniture, and the second and third floor glass atrium all give the hotel a distinctive atmosphere. You will be left with a lasting impression from the hotel’s unique mix of contemporary and historic furnishings in a classic setting. ... more   less 
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Also Known As:
Montvale Hotel Spokane

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