Traveling on Army business limits my choice of hotels, even when there is no difference in room rate. That's one reason I ended up staying the week here. The remote location is a little inconvenient, but Spokane isn't L.A., so no big deal. Let's start with the good points: Parking is free and plentiful; my room featured a very good shower, comfortable bed, and HDTV with a decent selection of channels.
Not so good points: Smokers tend to walk out of a side door and stop right outside my 1st floor window to light up. The heating/cooling unit sucks all those carcinogens into my room...I tried to mitigate the pollution by leaving the heat off, but the windows aren't sealed well, so the smoke filters in anyway. I spoke to the desk clerk, who made sympathetic utterances, but that was it. The smart move would have been to ask for a different room, but since I had already set up my "traveling office", I opted for laziness, so that's on me. Just avoid Room 132 if you are a non-smoker!
Another gripe I have is with the nickle-and-dime scams perpetrated in the hotel restaurant, Peppers. While the quality of the food is acceptable, the staff have apparently been schooled in slick ways to increase the unwary diner's bill. Example: when you are seated for breakfast, before getting a chance to open your menu, your server appears with carafes of coffee and orange juice in hand, asking smoothly, "Coffee and juice for you this morning?" Most new diners I observed (which included your truly on Day 1) answer, "Okay." Of course, when your check arrives, you discover that the glass of OJ cost you about three bucks.
Last night I had a prime rib dip sandwich, which the menu notes, "comes with your choice of a side (dish)". I looked at the available side dishes and saw "macaroni and cheese". Sounded better than fries or onion rings, so that was my choice. Bartender got a funny look on her face, and said, "There's an upcharge for that side." My instincts dulled from a day of matching wits with bad guys, I assumed the extra cost meant the mac n' cheese must be super awesome. Wrong answer, sportsfans! It was (I am not kidding here) a dish of lukewarm Kraft Mac n' Cheese, like what you buy for 29 cents a box when your bank balance is zeroed out at the end of the month. While I was still staring at my plate in disbelief and mild amusement, a newly-checked in guest bellied up to the bar, handed his free drink chit to the bartender, and asked for a couple of sodas. (For he and his wife) Bartender says, (loudly) "I'm sorry, but that's only good for one drink, the second's gonna cost ya." The guest replied, "But the desk clerk told us since wa paid for a double room, that chit was good for two drinks." Bartender summoned the night manager, who told the guest that the desk clerk had been incorrect. The guest told his wife that they were going to check out in the morning and find another hotel for the week. So, smooth business decision, Mr. Night Manager Guy!
I do need to mention that this hotel's other bartender, Travis, could give the rest of the staff lessons on great customer service skills. If you do happen to wind up at this Holiday Inn, you can trust Travis to not rip you off. (Hope this review doesn't get him fired!)
Bottom line: There are far better hotels in Spokane at the same room rate. If you have a choice, use it.
- Also Known As:
- Holiday Inn Spokane Airport Hotel Spokane
- Holiday Inn Spokane Airport Hotel
- Holiday Inn Spokane
- Spokane Holiday Inn
- Official Description (provided by the hotel):
- Spokane s award-winning full-service hotel, the Holiday Inn Spokane-Airport Hotel opened May 2003 and is complete with conference center, located in the fastest growing area of Spokane County, the West Plains. The Holiday Inn Hotel Spokane-Airport is conveniently located 3 minutes from the Spokane International Airport with easy access to/from Interstate 90 and Highway 2. Several National and Regional corporations are within minutes of our front door and the downtown financial center is only a 5 minute drive away. Business travelers will appreciate our free high speed wired or wireless Internet access, complete business center, on site restaurant/lounge, and close proximity to the Spokane Convention Center/Opera House and the Spokane area families will find us a great base to operate out of when enjoying the many nearby attractions such as the NW Museum of Arts and Culture, Riverfront Park and the Fairchild AFB Museum of Flight. If it is sporting events you are looking for, within minutes you can enjoy auto and motorcycle racing, university sports at Gonzaga University, Eastern Washington University and the Community Colleges of Spokane, choose from several outstanding golf courses, attend a semi professional hockey, soccer or baseball game. ... more less
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