This is night three of a six night stay. If I could get a refund, I would go somewhere else. We have two adjacent rooms to accommodate my husband, myself, my two daughters and my 20 month old grandson. It's the little things that make a hotel special. Those things are not found here.The Davenport uses L'Occitane toiletries that are refilled instead of small, individual toiletries. I suppose it's greener and less expensive IF my hand soap at the sink had been refilled. Instead, I had to squirt the soap near the tub as I left the bathroom on the way to the sink so that I could wash my hands on the first night (we had a later check in and housekeeping was gone). I also had/have a burned out bulb in the lamp on my side of the bed. Small issues but this is supposed to be extraordinary service, right? We chose to self-park across the street and were given a ticket to use for in and out parking for the duration of our stay. After returning to the hotel late on the first night with a tired and cranky 20 month old in tow, the ticket didn't work. We had to pull up to the hotel, get a new ticket and then circle the block to park again (one way streets). Instead of an apology, I was told that I could have taken a ticket and brought it to the desk for validation. They should have told me that when I checked in since keys seem to be an issue for the Davenport. In the last three days, we have had to get a new key for our room FIVE TIMES. That's right: FIVE TIMES. You need a key to take the elevator above the third floor. So, we have stood in the elevator and played the in/out, in/out, in/out game with our key card. The last key they gave my husband worked for the elevator but not for the room. What is the problem? How hard can this be? We have been forced to stand in the hallway while one of us goes down to get the key corrected. Of course, the place is crowded so that means waiting at the front desk behind everyone checking in, checking out, getting their keys replaced, etc... Through it all, no apology - EVER. We were told that the keys were "very sensitive". Then GET A NEW SYSTEM! I have never had this happen at another hotel at such frequency! By the way, nothing here is free except peanut brittle at the turn down service (my diabetic self says, "Gee, thanks!"). Water is $2 a bottle in the room and there is no way to make a cup of tea except to order it through room service. I really don't need someone ringing the bell after the baby is asleep. And this is probably not the best place to stay with a baby. At brunch, we asked for a high chair. It arrived fifteen minutes later. Is there only one? The same thing happened when we had an overpriced breakfast the next day. This is my last stay at the Davenport. I had stayed here before but this time is different. It is too big now and the staff is no longer trained to deliver quality service. This is just an overpriced option now and not an "experience". A lot of my frustration could have been alleviated with a smile and a simple "We are so sorry" but that seems to be a bridge too far for the Davenport. All we have gotten is excuses and a lot of time standing in the hallway.
- Official Description (provided by the hotel):
- Kirkland Cutter architecture, restored to original elegance with modern amenities and suburb service - Downtown. ... more less
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- Also Known As:
- The Davenport Hotel And Tower
- Davenport Hotel Spokane