We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel!” 5 of 5 stars
Review of Hotel Lusso

Save Saved
You added Hotel Lusso to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Lusso
3.5 of 5 Hotel   |   808 W Sprague Avenue, Spokane, WA 99201   |  
Hotel amenities
Ranked #18 of 43 hotels in Spokane
Portland, Oregon
1 review
1 helpful vote 1 helpful vote
“Great hotel!”
5 of 5 stars Reviewed September 21, 2012

I was in Spokane for business/pleasure and had such an outstanding room that when I came back on the return portion of my trip that I purposefully stopped in Spokane to pend the night at the Hotel Lusso. I would recommend it to anyone.

Room Tip: Ask for a corner room.
See more room tips
  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

179 people have reviewed this hotel

Traveler rating
    79
    58
    20
    17
    5
See reviews for
20
79
15
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
wisconsin
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 18, 2012

We arrived late at night. The staff was very accomodating and the room was outstanding in every way. We cut our stay in Coeur D'alene short so we could get an extra night at the Lusso and downtown Spokane, again working with the late night staff. We had such a great vibe of the Lusso. The third day we had to deal with the daytime staff and our good vibe disappeared. Hot from walking downtown on a hot day, I could not even get a glass of water from the daytime staff. Only when I asked if the hotel manager was in did I get any semblance of customer service, regarding this and other topics. The Lusso is a great hotel, but only as good as it's intended service.

Room Tip: The Palm Garden across the street in the Davenport Hotel is great for breakfast and Chai Mambo was e...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeDirector, Manager at Hotel Lusso, responded to this review, September 20, 2012
Hello,

Thank you for sharing your thoughts regarding your most recent stay with us. It is nice to hear that your experience with our evening staff was exceptional. I appreciate you letting us know that your experiences with the day staff were different. I am following up with the manager in that area, and we will use this example as a reminder of how important it is to have consistent service throughout a guest's stay. Again, thank you for taking the time to share feedback. We look forward to your next visit!

Kind Regards ~
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 12, 2012

When we arrived they had a room ready, but asked to wait a half hour for a better room and we did which turned out to be great for us. The other room we were told was smaller, we received a very spacious room, clean and a great view. The staff were very friendly and knowledgeable with directions and the vendors around the area. The WiFi was great and very accessible. Worth the price.

The Hotel is walking distance to shopping and to the riverside.

The Riverside has trails and beautiful views. They share parking with the Davenport across the street which had a great Jazz band playing in the Peacock Lounge on Saturday night.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Top Contributor
72 reviews 72 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed September 6, 2012

This is a small boutique hotel located in downtown Spokane. It is across the street from and part of the Hotel Davenport group. The room we stayed in was large, well-decorated and had the most comfortable queen sized bed I've ever slept in. The bathroom was spacious and lovely with a great (tub) shower, plenty of towels, good lighting: it didn't have much counter space but even that was adequate. I am short and found the sink to be quite high for me and the mirror over the sink totally out of my range: however, there is a full sized mirror on the back of the door and a magnifying mirror well placed. The problem was there was no dresser or armoire in the room. No drawers. We requested 4 folding luggage racks and placed our open suitcases on them and "made do", but it would have proven to be difficult for a longer stay. Apparently when they upgraded to wall-hung, flat-screened TV sets they didn't think about drawers. Weird!

Room Tip: We saw one large suite: it was very dark and we didn't like it. Our (regular) room faced Spragu...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michigan
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 6, 2012

What a great gem in downtown Spokane. It may be the step-sister of the Davenport, but I prefer the ambience of this quiet boutique hotel.

We stayed at the Lusso for one night each at the beginning and end of a bicycle trip. The management was very helpful and allowed us to assemble/disassemble our bikes in a large room off the lobby. They also stored our boxes for us while we were gone for the week.

The front desk gave us some great recommendations for dining,( which I have already reviewed)
The rooms were very nice, and the hotel was very well priced. It is Jett-setter or Sinque-away approved also.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starbuck, Washington
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed September 3, 2012

Darling, tiny boutique hotel across from the Davenport. Only reasons we didn't give it 5 stars are its lack of amenities, lack of a connected parking lot, and the necessary trek out in what may be inclement weather to find a place to eat, etc.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 29, 2012

When The Davenport Hotel is full - their reservations department sneakily books you into their 'sister property' The Hotel Lusso across the street without telling you that The Hotel Lusso has no facilities at all. Then when you innocently try to use the pool at The Davenport they charge you $10 for it. What kind of a sister property is that? More like ugly step-sister. The staff were uninterested at best at check-in and borderline rude when I called down to ask about the pool they kept saying 'that is why this hotel is cheaper than The Davenport, because we have no facilities'. Was it cheaper? I don't know, they booked me here without explaining any of this. There wasn't even a fridge / mini bar in the room. I had to call to get one sent up, and guess what another $10.00 a night for it! They don't even give you little shampoo / conditioners, it's just on a big ugly industrial thing attached to the wall in the shower, which I find cheap and gross. The walls are paper thin, we heard everything in the hallway and room beside us ALL NIGHT and I do mean everything. The only good thing is that the hotel is in a good location, and the Post St. pub right beside it is good. Do yourself a favor and stay anywhere else but here, the Red Lion across the river is even better that this place. They need to look up the definition of 'boutique hotel'.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeDirector, Manager at Hotel Lusso, responded to this review, August 31, 2012
Please accept our most sincere apology for the service and experience you encountered during your most recent visit. I apologize that you were not made more aware of the differences between the two properties. Please know that this is not typical of the service that is offered at the hotel. In regards to the dispensers in the bathroom and showers, this is part of the green initiative that our hotels have implemented recently. These dispensers are checked regularly by our housekeeping team to ensure cleanliness. Experiences such as these are shared with staff and management to ensure that they are not repeated. Again, I do apologize for not meeting your expectations, and do hope that you will visit us again in the future.

Kind Regards ~
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hotel Lusso? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Lusso

Address: 808 W Sprague Avenue, Spokane, WA 99201
Location: United States > Washington > Spokane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Spokane
#12 Business Hotel in Spokane
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Lusso 3.5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Priceline, Hotels.com, Expedia, Booking.com, Orbitz, Tingo, BookingOdigeoWL, Despegar.com, Venere, Agoda and Otel so you can book your Hotel Lusso reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lusso Hotel Spokane

Owners: What's your side of the story?

If you own or manage Hotel Lusso, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.