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“Staff is Everything” 4 of 5 stars
Review of Hotel Lusso

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Hotel Lusso
3.5 of 5 Hotel   |   808 W Sprague Avenue, Spokane, WA 99201   |  
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Ranked #10 of 43 Hotels in Spokane
wisconsin
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
“Staff is Everything”
4 of 5 stars Reviewed September 18, 2012

We arrived late at night. The staff was very accomodating and the room was outstanding in every way. We cut our stay in Coeur D'alene short so we could get an extra night at the Lusso and downtown Spokane, again working with the late night staff. We had such a great vibe of the Lusso. The third day we had to deal with the daytime staff and our good vibe disappeared. Hot from walking downtown on a hot day, I could not even get a glass of water from the daytime staff. Only when I asked if the hotel manager was in did I get any semblance of customer service, regarding this and other topics. The Lusso is a great hotel, but only as good as it's intended service.

Room Tip: The Palm Garden across the street in the Davenport Hotel is great for breakfast and Chai Mambo was e...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeDirector, Manager at Hotel Lusso, responded to this review, September 20, 2012
Hello,

Thank you for sharing your thoughts regarding your most recent stay with us. It is nice to hear that your experience with our evening staff was exceptional. I appreciate you letting us know that your experiences with the day staff were different. I am following up with the manager in that area, and we will use this example as a reminder of how important it is to have consistent service throughout a guest's stay. Again, thank you for taking the time to share feedback. We look forward to your next visit!

Kind Regards ~
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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200 reviews from our community

Traveler rating
    89
    68
    21
    17
    5
See reviews for
24
90
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40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Calgary, Canada
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 12, 2012

When we arrived they had a room ready, but asked to wait a half hour for a better room and we did which turned out to be great for us. The other room we were told was smaller, we received a very spacious room, clean and a great view. The staff were very friendly and knowledgeable with directions and the vendors around the area. The WiFi was great and very accessible. Worth the price.

The Hotel is walking distance to shopping and to the riverside.

The Riverside has trails and beautiful views. They share parking with the Davenport across the street which had a great Jazz band playing in the Peacock Lounge on Saturday night.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Top Contributor
76 reviews 76 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed September 6, 2012

This is a small boutique hotel located in downtown Spokane. It is across the street from and part of the Hotel Davenport group. The room we stayed in was large, well-decorated and had the most comfortable queen sized bed I've ever slept in. The bathroom was spacious and lovely with a great (tub) shower, plenty of towels, good lighting: it didn't have much counter space but even that was adequate. I am short and found the sink to be quite high for me and the mirror over the sink totally out of my range: however, there is a full sized mirror on the back of the door and a magnifying mirror well placed. The problem was there was no dresser or armoire in the room. No drawers. We requested 4 folding luggage racks and placed our open suitcases on them and "made do", but it would have proven to be difficult for a longer stay. Apparently when they upgraded to wall-hung, flat-screened TV sets they didn't think about drawers. Weird!

Room Tip: We saw one large suite: it was very dark and we didn't like it. Our (regular) room faced Spragu...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michigan
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 6, 2012

What a great gem in downtown Spokane. It may be the step-sister of the Davenport, but I prefer the ambience of this quiet boutique hotel.

We stayed at the Lusso for one night each at the beginning and end of a bicycle trip. The management was very helpful and allowed us to assemble/disassemble our bikes in a large room off the lobby. They also stored our boxes for us while we were gone for the week.

The front desk gave us some great recommendations for dining,( which I have already reviewed)
The rooms were very nice, and the hotel was very well priced. It is Jett-setter or Sinque-away approved also.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starbuck, Washington
Top Contributor
69 reviews 69 reviews
15 hotel reviews
Reviews in 41 cities Reviews in 41 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed September 3, 2012

Darling, tiny boutique hotel across from the Davenport. Only reasons we didn't give it 5 stars are its lack of amenities, lack of a connected parking lot, and the necessary trek out in what may be inclement weather to find a place to eat, etc.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 29, 2012

When The Davenport Hotel is full - their reservations department sneakily books you into their 'sister property' The Hotel Lusso across the street without telling you that The Hotel Lusso has no facilities at all. Then when you innocently try to use the pool at The Davenport they charge you $10 for it. What kind of a sister property is that? More like ugly step-sister. The staff were uninterested at best at check-in and borderline rude when I called down to ask about the pool they kept saying 'that is why this hotel is cheaper than The Davenport, because we have no facilities'. Was it cheaper? I don't know, they booked me here without explaining any of this. There wasn't even a fridge / mini bar in the room. I had to call to get one sent up, and guess what another $10.00 a night for it! They don't even give you little shampoo / conditioners, it's just on a big ugly industrial thing attached to the wall in the shower, which I find cheap and gross. The walls are paper thin, we heard everything in the hallway and room beside us ALL NIGHT and I do mean everything. The only good thing is that the hotel is in a good location, and the Post St. pub right beside it is good. Do yourself a favor and stay anywhere else but here, the Red Lion across the river is even better that this place. They need to look up the definition of 'boutique hotel'.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeDirector, Manager at Hotel Lusso, responded to this review, August 31, 2012
Please accept our most sincere apology for the service and experience you encountered during your most recent visit. I apologize that you were not made more aware of the differences between the two properties. Please know that this is not typical of the service that is offered at the hotel. In regards to the dispensers in the bathroom and showers, this is part of the green initiative that our hotels have implemented recently. These dispensers are checked regularly by our housekeeping team to ensure cleanliness. Experiences such as these are shared with staff and management to ensure that they are not repeated. Again, I do apologize for not meeting your expectations, and do hope that you will visit us again in the future.

Kind Regards ~
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
90 reviews 90 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed August 23, 2012

This is a great little boutique hotel in the heart of Spokane. It is smaller and quieter than the more famous Davenport across the street, but run by the same company so you get all the amenities (nice beds, high quality linens).
We were just passing through Spokane on a road trip and this was a clean, comfortable choice. Highly recommend!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Lusso

Address: 808 W Sprague Avenue, Spokane, WA 99201
Location: United States > Washington > Spokane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Spokane
#14 Business Hotel in Spokane
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Lusso 3.5*
Number of rooms: 48
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Also Known As:
Lusso Hotel Spokane

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