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“As welcome as a fly.....” 2 of 5 stars
Review of Sante Restaurant & Charcuterie

Sante Restaurant & Charcuterie
404 W Main Ave, Spokane, WA 99201-0214
+1 509-315-4613
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Ranked #42 of 693 Restaurants in Spokane
Certificate of Excellence
Cuisines: European
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Restaurant details
Good for: Entertaining clients, Local cuisine, Doing business, Special occasions, Romantic
Dining options: Breakfast, Brunch, Lunch, Dinner, Dessert, Late Night, Outdoor Seating, Reservations, Takeout
Description: Breakfast & lunch every day from 9am-3pm. Social hour 3-6pm. Dinner service nightly 5pm-close. French techniques, Northwest products. Eat globally / Act locally...... A Votre Sante
San Francisco, California
Level Contributor
229 reviews
116 restaurant reviews
common_n_restaurant_reviews_1bd8 129 helpful votes
“As welcome as a fly.....”
2 of 5 stars Reviewed August 21, 2013

We would have eaten here had we had the opportunity. We arrived fom Idaho at 1:53 on a Sunday afternoon after finding the restaurant on Yelp, party of four still dressed from a wedding.
Yelp said lunch was served until 2:00. The hostess/server did not smile, did not offer an "I'm sorry, but.." or "our chef cannot prepare hot meals due o he time but if you order quickly, we can make cold x,y, or z" but said "we only serve coffee and similar after 2" . We have had experiences in Europe and Sustralia where the staff went out of their way to assure we were served, even if quickly, even if a cold meal as opposed to cooked meal when arriving close to deadline. We have had many mor meals where the time of arrival when "open for business" means just that--you are served. Really an offsetting experience from the "hospitality" industry.

  • Visited August 2013
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerose37, Owner at Sante Restaurant & Charcuterie, responded to this review, August 22, 2013
Hello Bonnie,
I am very sorry to hear about your experience while traveling and celebrating a wedding last weekend. The situation you experienced is extremely rare for our small business on several levels. First of all, we are usually open until at least 4pm on Sundays, that particular weekend more than half of our team was cooking a dinner at the legendary James Beard House in New York. While we were gone, we operated with a minimal menu and staff, and I am extremely sorry the timing intertwined poorly with your festivities and plans. It must have been very disappointing for yourself and your family, and I truly hope you were able to enjoy yourselves elsewhere in our community. I can guarantee that your next trip to our restaurant will be a completely different experience, and would like to send you a gift certificate if you think yourself (or anyone you know) would like to see what we are really about. Please email your address to Mail@SanteSpokane.com if you would like to take me up on this offer. Thank you for taking the time to send this review, you have opened our eyes on a management perspective of what would have been a better operations decision while we were out of town. Take good care, Kate Hansen & the Santé team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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157 reviews from our community

Visitor rating
    94
    37
    9
    13
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
BEND
Level Contributor
15 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“The best dinning experience in Spokane”
5 of 5 stars Reviewed August 14, 2013

Great, attentive service from a staff that knows what they are doing and more importantly wants to be there! Food was close to out of this world, everything was prepared and presented in an elegant fashion with tons of flavor and texture. I made sure to hit up the counter and grab some Salami and mustard to go! If you are in Spokane this is a MUST VISIT.

  • Visited February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge, Canada
Level Contributor
76 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“Seemed to have passed their peak”
1 of 5 stars Reviewed August 8, 2013 via mobile

We ate at Sante about this time last year and really liked it. In fact, we booked ahead for this trip when we were in Coeur D'alene so we wouldn't miss out. We had the Charcuterie board last year and it was great ... this time the meats tasted old, bordering on rancid ... not nearly as good.

We ordered pork tenderloin and beef steak as our entrees. The beef that my spouse had was tasty, but very tough ... not a great cut of meat. The pork tenderloin would have been a good meal, but it was spoiled by the fact that we had to share a steak knife (that's correct one knife), and I spent the majority of my meal with an empty wine glass. We went in to complain and the waiter finally came out and said that they're really short-staffed and that they're not usually this bad. I'd say overall it's a pretty pathetic effort.

If you want to charge big league prices then you have to staff with pros. If you can't get the staff, then please don't seat people and ignore them and be surprised when they're disappointed in the service. It feels to me like this place won't last long ... unrealistically presumptuous and offering poor service. There are many better options available in Spokane!

Visited August 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, Washington, United States
Level Contributor
16 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Carefully, artistically and deliously prepared food, served by professional and pleasant people”
5 of 5 stars Reviewed July 27, 2013

I have had lunch many times at Sante since it opens in 2008, with co-workers, friends, and family. Always impressed with the food quality and services. I was told that almost all ingredients they serve besides vegetables are made in-house, which shows in the taste from the menu items. My favorites are grilled cheese and shirred eggs. Tofu and vegetable is not my favorite, the grilled tofu tastes a bit bland in my opinion. Great ambience, and great services, whether I was there for a cup of tea or lunch. I haven't tried their dinner yet but a friend of mine told me that she loved it. I believe her.

  • Visited June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bismarck, ND
Level Contributor
58 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
“Local Fresh Menu”
4 of 5 stars Reviewed July 22, 2013

Nice small restaurant that focuses on fresh local foods and meats. I had a very good spinach salad and a duck entrée. Was with a group of 8 and all had something different on the menu and all were very satisfied.

Visited July 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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