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“Never Again” 3 of 5 stars
Review of Holiday Inn Express Spokane Downtown

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Holiday Inn Express Spokane Downtown
2.5 of 5 Motel   |   801 N. Division St., Spokane, WA 99202   |  
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Ranked #7 of 43 Hotels in Spokane
Pullman, Washington
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Never Again”
3 of 5 stars Reviewed November 24, 2012

Normally when we go to Spokane this is our hotel of choice. Well never again will we go to this hotel. Just like many travelers we were on a budget so we decided for the first time to use a coupon that we found in a travel brochure for this hotel. Well when we presented that coupon to the attendant on duty we instantly started getting treated differently. He put us in the worst room ever. We knew there was construction on-going in various parts of the hotel well he put us in one of the rooms located right in the middle of it all. We had plastic over our windows and got woke up before 6am to the crews working in a room above us. We were livid. For 5 years we stayed at the hotel without a glitch but never again. If they want to treat us that differently for using a "coupon" then they don't deserve our business anymore!

Room Tip: Don't use a coupon or you will get a crappy room. And tell them you want a room away from the co...
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  • Stayed March 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, November 26, 2012
Thank you for staying with us earlier this year. I am so sorry that your stay was not what you expected it to be. Last winter/early spring did present challenges with the exterior renovation of our building. I do wish you could see it now. It is beautiful! We are on the second phase of our renovation which includes the expansion of our breakfast bar and lobby. The reason that we are constantly upgrading and updating our facility is for you, our valued guest. We are so excited to share it with you. I hope that you will change your mind and come stay with us again, once things are all finished. We would love to serve you and have the chance to once again "impress you".
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232 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Cheshire
Top Contributor
88 reviews 88 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 8, 2012

Great front desk staff at this property! We had paid for a room with a view without realising that this would prevent us from getting an automatic upgrade to a suite. However we requested the suite and got one! We were here 6 days as my husband was on business and I have to say the great service was inconsistent. Only had our bed sheets changed once in that time though so if your fussy.......! Housekeeping staff didn't dust in that time either- I made my point writing in the dust as we departed. Front desk were great every hour of every day! Breakfast crew were great as was the offerings for an HI express. I personally dislike the disposable flatware and cutlery but can live with it for the price! We will return her in the future. Be warned there are massive renovations to the lobby and breakfast room which also affects the car park. If this will bother you check when you book for the next three months. It will be fabulous when its done!

Room Tip: You will hear the highway wherever you are!
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, November 13, 2012
Yes, renovations are underway! We are so excited to be expanding and updating our lobby and breakfast bar. With this renovation, parking can get tight on high occupancy evenings. We do have a parking lot below the hotel that can be utilitized during this time. We can either park your car for you, or shuttle you back up the hill. I must apologize for the inconsistency that you experienced in particular with housekeeping. I will address this with my housekeeping staff right away so that it does not effect your next stay in the same way. Thank you for staying with us and thank you for bringing this to my attention.
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Saint Paul, Minnesota
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 4, 2012

So many hotel's have a cookie cutter feel to them. This Holiday Express had a lot of character and did not remind you that you were staying in a "chain." The staff was very accommodating and friendly. They had lot's of suggestions for good local places to eat that fit any budget. The buffet was lovely in the morning, as were the servers. They were doing construction but worked around it nicely, and the noise didn't interfere. Our room faced the river/city and had a lovely view. The only suggestion I would make is that they upgrade the work out room to having facilities with TV's attached, rather than just one television to view. The room itself was small, but clean and had a variety of workout equipment. The warm cookies and milk in the evening was icing on the cake! Awesome place to stay and I highly recommend it!

Room Tip: Choose a room with a river/city view if you can, the higher up the better.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, November 6, 2012
Thank you for staying with us!! We appreciate you choosing us with so many options in the market. I do have an amazing staff! We are always looking at ways to improve our hotel and your suggestions will be taken to heart. We are very excited to be expanding and remodeling our lobby and breakfast bar. I know it will be a big improvement! Please come stay with us again and watch our progress and/or experience the final project!
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Montana
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 28, 2012

We stayed here for a 2-day getaway in Spokane to see "Jersey Boys". We are Platinum members and have stayed at many Holiday Inn properties. This, we both agreed, was the best and most enjoyable and we decided it was due to the very friendly and helpful staff, including the breakfast attendant.Even when busy checking in guests and at the same time, serving beer and wine for the Manager's reception, they were polite and nice as could be. Extra attention to "Nick", who is the friendliest, best natured hotel employee (and while we were there the shuttle driver) we have ever encountered. While this property is obviously older, our room was clean and comfortable with a nice view of the river. The lobby was nicely decorated for Fall and always had a cozy fire going. My only suggestion would be during cold, rainy weather as we had while there, why not close the second set of interior doors? The lobby and breakfast area were always cold as each time anyone entered or exited a cold wind blew right in.
All in all, it was a relaxing, wonderful stay. We walked everywhere and even when just going down the road for dinner, "Nick" was happy to take us that short distance due to the rain. Good job to all at this property and we will certainly be back.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, October 30, 2012
Thank you, mtlake, for staying with us and sharing your experience with the trip advisor audience. I do have some amazing staff members. Thank you for the "kuddos" to Dzenana, in the breakfast bar, and Nick, at the front desk. They make your stay and my job totally enjoyable! Not only are they great to my guest, but they are great to work with! We are beginning the renovation of our lobby and breakfast bar area. In that process, we will have a new front door system to address the issue of these public areas being cold in the winter and warm in the summer. Thank you for the suggestion. We are excited to have the opportunity to share our new areas with you and other guests in a few weeks. Please come back soon!
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Seattle, Washington
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 27, 2012

I have been staying at this hotel for over 10 years, due to business trips. The staff is outstanding, the hotel is perfectly located, the rooms are clean and decently appointed. Breakfast bar is good and saves me from finding a place to eat early in the a.m. The only complaint I would have is the TV selection. Plenty to choose from for entertainment, but cable news and cable business news extremely limited. No CNBC or MSNBC. Of course Fox is available. Other HIE and competitors have a full spectrum of channels, even close by, so it has to be a choice by the management. Too bad that they would restrict what is viewed by their patrons in cable news and cable business news. More is better.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, October 30, 2012
Thank you, Neal, for staying with us and being a loyal guest. I appreciate your business and taking the time to comment and communicate your concerns as well as the things that you like about staying with us. The choices of our channel line up have been determined by our guests wants and needs. We will certainly take your suggestions into consideration. The package that we have is somewhat limited to brand requirements as well as affordability. We are here to "Impress our Guests", and this may be one way we need to consider. Thank you, again! We look forward to your next stay with us!
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Sacramento, California
Top Contributor
71 reviews 71 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 25, 2012

This hotel sits up on a hill but the view from our room was down onto the street and it was so noisy couldn't open the window or slider. The hotel is vey nice and clean. Very friendly staff. The breakfast Buffett is typical for a holiday inn express. Very crowded and there was no place to sit. I would stay there again but not pay extra for a room with a view.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, October 30, 2012
Thank you so much for staying with us, Melinda. We so much appreciate our guests that take the time to share their experience with the trip advisor audience. If you have specific suggestions for improving the breakfast bar, I would gladly lend an ear. We are beginning the expansion of our seating area in the breakfast bar as well as the lobby. It will be an exciting few weeks! Please come stay with us again!
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Hong Kong
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 20, 2012

From the minute I stepped in for checkout I had wonderful experience here. Evening complimentary wine, beer, snacks and well stocked breakfast bar. Rooms with view of river were better than some 5 star properties I've stayed in. Beds comfy, staff friendly, morning paper...just perfect. Just wish they had airport shuttle for the 6am flights, their shuttle doesn't start until 7am.

Room Tip: Spring for the river view!
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, October 23, 2012
Thank you for staying with us! I appreciate that you took the time to share your experience here at our hotel with my staff. I certainly enjoy my staff and I always hope my guests do too. We do indeed start our shuttle at 7 am. However, if we would have known ahead of time, we could have made shuttle arrangements for you for your early flight. Thank you again and please come see us again when you are in Spokane.
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Additional Information about Holiday Inn Express Spokane Downtown

Address: 801 N. Division St., Spokane, WA 99202
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Spokane
#8 Romantic Hotel in Spokane
#10 Family Hotel in Spokane
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Spokane Downtown 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
The Holiday Inn Express Downtown Spokane hotel is an excellent location for business and leisure travelers alike. Perched above the city with a 360 degree view, our hotel in Spokane is close to Spokane shopping, dining, and all that downtown Spokane has to offer. We are a stone s throw from the Spokane Convention Center, and serve as a home away from home for visiting Gonzaga University, EWU, WSU, and Whitworth University. Our Spokane Hotel is also a great place to stay when coming to Spokane to see a Broadway Show at the INB Performing Arts Center, Concerts at the Knitting Factory, Concerts at the Spokane Arena, Chiefs WHL Hockey and Spokane Shock Arena2 Football at Spokane Veteran s Memorial Arena. For the best service in any Spokane hotel, search no further than the Spokane Holiday Inn Express on the rock! We are 100% non-smoking, complete with exercise facility, business center with free printer use and Internet access, free high-speed wired Internet in every guest room, free deluxe Continental breakfast as well as cookies and milk every evening. Make your reservation now; your room awaits. All you have to do is come prepared to experience that which memories are made of at the Holiday Inn Express Downtown Spokane hotel. ... more   less 
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Also Known As:
Holiday Inn Express Spokane Downtown Hotel Spokane
Holiday Inn Spokane
Spokane Holiday Inn

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