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“It was fine.” 3 of 5 stars
Review of DoubleTree by Hilton Hotel Spokane City Center

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DoubleTree by Hilton Hotel Spokane City Center
3.5 of 5 Hotel   |   322 North Spokane, Falls Court, Spokane, WA 99201   |  
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Ranked #11 of 43 hotels in Spokane
GreenLeadersSilver level
Columbia Falls, Montana
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“It was fine.”
3 of 5 stars Reviewed April 8, 2013 via mobile

So we stayed at the Double Tree(DT) I liked that they let my friend check into her room before we got there, even though I was the credit card holder. They sent her food to my room though. The steal at Spencer's was ok but that's all we ate from there so I can't comment on the whole menu. You could tell that it's an older hotel. They did have the Yummy Warm Cookies that the DT is known for. Good beds. We have an 8 month old and would have liked to have a bit more room. Valet was a bit below par, but they did keep our vehicle right up front. Its right next to everything so that is a plus.This hotel has its positives and negatives. If you just need a room and nothing else it's your place. But if you need a bit more luxury and expect a bit more, maybe this is not the place you need.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at DoubleTree by Hilton Hotel Spokane City Center, responded to this review, April 26, 2013
Thank you for staying with us and thank you for your comments; we really do appreciate guest feedback. I would like to apologize for the confusion with your room service order and your valet experience. I hope we were able to resolve both quickly. We take pride in the service our team provides so seeing that you did not get to experience that is disappointing.
I am glad you enjoyed the cookie and our great beds and hope to see you on your ext trip to Spokane.
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533 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Spokane Valley, Washington
2 reviews
3 of 5 stars Reviewed April 7, 2013

Not much choice for eating and entertainment.
Spencer's very expensive mediocre at best. Jacuzzi tub loud. Long time and noisy draining. It was a working weekend at convention center and skywalk was unavailable. So we had to walk in rain.heater very loud. Seams in carpet coming apart. Needs updating.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at DoubleTree by Hilton Hotel Spokane City Center, responded to this review, April 26, 2013
Thank you for taking the time to share your experience about your stay here at our hotel. I was sorry to see your comments about dining and apologize for not meeting expectations. We are fortunate to have several restaurants very close to the hotel ranging from Mexican to Italian so if you do return to Spokane we would be happy to help with options. I am also sorry that the connector to the convention center was not open. They usually open it if they have events with guests in our hotel.
Thanks again for your time and I hope you will give us another opportunity to host you in the future.
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United States
1 review
5 of 5 stars Reviewed April 7, 2013

What an enjoyable experience from arrival to departure! They defintely make sure you are well taken care of!! Called for additional bath towels and housekeeping arrived so quick that I wasn't expecting them at the door! Great service and friendly attitude!!

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gig Harbor, Washington
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 29, 2013

I recently spent two nights at the Doubletree and found it to be mediocre at best. The heater - A/C unit was brutally noisy. It was so loud it would wake me up every time it turned on at night. There was no refrigerator or safe in the room for me to use. The shower/tub was so slow draining that I was standing in above ankle deep water by the time my shower was through. The caulking was falling out of most joints in the bathroom. The appearance of the building is old and outdated. The steakhouse restaurant was so prohibitively expensive ($35 for a steak) that I walked out of there and went to the great Italian place 3 blocks away (Luigi's). there was no complimentary/continental breakfast either. I get a better experience at a Motel 6 than I did here. I will not be staying here again.

Room Tip: Go somewhere else
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at DoubleTree by Hilton Hotel Spokane City Center, responded to this review, April 2, 2013
Thank you for staying with us while visiting Spokane. We appreciate your candid review of our property and apologize for the issues you experienced in your room and bathroom and will work to get these areas are repaired. While we still have much more work to do, we have spent nearly $5 million on renovations since 2009. Thank you again for your review - we hope you will consider staying with us again.
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Buckley, Washington
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 17, 2013

I was in Spokane for work, got in late and had to leave early. The beds were heavenly and the room was quiet. My only complaint about the room is that I was sharing with another woman from work and it would have been nice to have a mirror for makeup and hair that wasn't in the bathroom. We had a nice breakfast in the hotel...the waitress was super and guided us to a good choice! Overall my stay was short but really nice. I would stay there again for sure!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at DoubleTree by Hilton Hotel Spokane City Center, responded to this review, March 24, 2013
Thank you for taking the time to share your comments about your recent stay here in Spokane. Your experience in Shutters Restaurant for breakfast is no surprise; the breakfast servers and kitchen crew do a fantastic job.
Thanks again and I hope your next trip allows more time to explore our great city.
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BC
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 15, 2013

We stayed at the Doubletree in Spokane on our getaway weekend. The room was clean but the bathroom was in definite need of updating. The hotel was with walking distance of everything that we wanted to do and see. I would stay there again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at DoubleTree by Hilton Hotel Spokane City Center, responded to this review, March 24, 2013
It was nice to see that you enjoyed your getaway weekend here in Spokane. We appreciate you taking the time to share your feedback and hope to see you on your next getaway.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stanley, North Dakota, United States
1 review
5 of 5 stars Reviewed March 14, 2013

Great quality and really great price. Within walking distance to everything you could want plus shuttle service to and from the airport.

Was greeted with courtesy and efficiency at the airport which continued all throughout my stay. The location is great for morning runs along the river and a night on the town.

Highly recommended for sure.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at DoubleTree by Hilton Hotel Spokane City Center, responded to this review, March 24, 2013
Thank you so much for the great comments. I can’t wait to share your feedback with the team. We talk about the importance of the first impression and that for many of our guests it starts with our airport pick-ups. Also glad to see you enjoyed the Centennial Trail and our downtown location.
Thanks again and we look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Spokane City Center

Address: 322 North Spokane, Falls Court, Spokane, WA 99201
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Spokane
#9 Family Hotel in Spokane
#12 Business Hotel in Spokane
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Spokane City Center 3.5*
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Also Known As:
Doubletree By Hilton Hotel Spokane City Spokane
Doubletree Spokane
Spokane Doubletree

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