This Hotel was thee worst place we have ever stayed in Spokane. The female that booked us in was very rude and could not wait to get us away from the counter, like she was too busy to book us in, that should have been our first clue, but it just got better. The room was dirty, the toilet has black mold under the rim, hair on the bathroom floor. We could hear the people talking next door and their dog barking all night, it was just great! Parking was a long way from the hotel and packed, also costs 12.00 per day. When we got back to our room one night, and yes we tried to stay out as long as possible, we were greeted by a large group of kids with one 'adult' sitting in the lobby, playing poker and a open bottle of liquor next to a chair. So at this point we had just about enough, we complained to the night staff (same lovely female that checked us in) and male, they said 'well really what is the problem, what do you want', we said our money back but we booked with a discount site and had already been charged and paid for the room. I can not not believe that this hotel is part of the Hilton family. Absolutely Worst Experience, Will NEVER Say Again and NEVER Recommend it!
Do Not Stay Here.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 20, 2012
I was sorry to read about your stay here at our hotel last December. Please know that this is not typical of our hotel and staff, and we have addressed the issues you mentioned with your check in and other guests. I am also discussing your concerns with the level of cleanliness with my housekeeping team. Please do not hesitate to contact me at the hotel direct if you have any additional questions or concerns.
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Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.