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“Good value, pet friendly and 24 hour pool” 4 of 5 stars
Review of Comfort Inn University District / Downtown

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Comfort Inn University District / Downtown
2.0 of 5 Hotel   |   923 3rd Ave E, Spokane, WA 99202   |  
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Ranked #23 of 43 hotels in Spokane
GreenLeadersSilver level
Kelowna, Canada
Top Contributor
61 reviews 61 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
“Good value, pet friendly and 24 hour pool”
4 of 5 stars Reviewed April 21, 2013 via mobile

We stayed for one night and we enjoyed our stay. The room was clean and beds were very comfortable. The 24 hour pool is certainly a bonus. I was able to enjoy a soak in the jacuzzi before bedtime without kids screaming in the pool. I have read the reviews from others who have 5 star expectations especially regarding the FREE breakfast!!! I don't know what they had paid, but we got a good deal booking online and we sure got our money's worth. Not the best location, but safe. We took the dog for walks a few time throughout the day and no concerns. The area is somewhat industrial looking.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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111 people have reviewed this hotel

Traveler rating
    15
    44
    29
    13
    10
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35
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Montana
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 25, 2013

This is definitely an older motel that has been updated. The beds and bedding were very comfortable. The breakfast (with typical fare) is in a nice location on the top floor. The staff was very friendly. However, there was some peeling wallpaper in our room and the carpet in the hallways was stained and needed vacuumed badly. We didn't try the pool or the fitness room. The hotel is not in the best location. This would not be at the top of my list of hotels in Spokane.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Vernon, Washington, United States
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 25, 2013

Stayed the night here on a visit to Gonzaga University. Staff was kind and helpful. Room was clean and beds were very comfortable. After a long drive from Montana it was nice to settle in for the night, watch some tv and get the sleep we needed.

The breakfast offered in the morning was adequate, not great, but decent coffee, fresh fruit, lousy eggs, good biscuits and gravy and some yogurt. Not the best hotel breakfast we have had but you can get something to eat before you start your day.

One of the elevators was broken and since there are events that taken place on the 5th floor, it can quite a wait till the elevator arrives.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
Top Contributor
113 reviews 113 reviews
35 hotel reviews
Reviews in 42 cities Reviews in 42 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 22, 2013

Stayed in Jan. They only had 38% of capacity. I got a super deal via an internet site like Kayak.com or Expedia. Clean. Friendly staff. Cookies and coffee in the evening. Morning breakfast. Free newspaper. HVAC OK. Lighting a bit dim. Pool and sauna 24/7. Would stay here again.

Room Tip: Nothing special
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 6, 2013

I didn't book this hotel as it was apart of a tour of Spokane and Yellowstone national park. But overall, it was good.

Here are the things I noted:
The room was excellent
The breakfast was amazing
The gym was small but moderate
The pool was large and spacious
The hot tub was great
There was music playing in the halls which was a nice touch
We didn't have any problems during our stay

Overall, a great experience! :)

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane
1 review
4 of 5 stars Reviewed January 6, 2013

We enjoyed the breakfast,the food was good,but we would have appreciated hashbrow n pototoes with it.Maybe next time,huh?Our room was very clean.We had a very good night's sleep.The desk clerk was very helpful.We would stay here again when in the area.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, Washington
Top Contributor
107 reviews 107 reviews
28 hotel reviews
Reviews in 55 cities Reviews in 55 cities
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed December 18, 2012

I don’t give many 1s or 2s on Trip Advisor, but this was an all-around bad experience. The worst part of the stay came at the very end. We had selected this hotel based on its claim to have a free airport shuttle. When we checked in, we put in a request for the shuttle, around 5 a.m. to make an early flight out of GEG. The front desk clerk took down our information and said to be in the lobby five minutes before 5 a.m. OK, great.

The next morning, I came down to find a taxi cab waiting. Nice, I thought, if the shuttle’s not running yet, they’ll call you a cab. Then I get to the airport, start to walk inside with my bags, and the cabbie calls out, “That’ll be $19.” Um. After realizing he wasn’t joking, I explained what had happened. He said, “Oh, I used to work there. They pull that stuff all the time.” I paid the bill and asked for a receipt. What a shady deal! My husband, traveling separately, had not yet checked out, so I emailed him the receipt. The person at the desk was helpful and refunded the money (minus the tip). But come on. Did they think I wouldn’t complain? Are they trying to mislead customers? That’s a pretty sorry way to treat paying guests.

OK. On to the rest of the stay. The hotel was not dirty, but not especially clean. Towels are in a weird place above the shower, where they get wet while you bathe. The walls are thin, and there’s super-odd music piped through the hallways, which you can hear in the room. We could also hear guests in nearby rooms and were constantly (and inexplicably) running into roving bands of teenage guys. What? Fridge and microwave in the room were a nice touch, sheets were worn but clean. The hotel is not in a nice location, and the parking lot didn’t feel very secure, although parking here was free, which it isn’t at many higher-end Spokane hotels. The Comfort Inn University/Downtown is by no stretch of the imagination downtown, as the name implies.Due to my early check-out time, I wasn’t able to comment on the breakfast.

All-in-all, I would have given this hotel a 2 or 3 if it weren’t for the issue with the shuttle. However, any business that tries to pull a fast one on a customer like that deserves a 1 in my mind.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spokanecomfort, General Manager at Comfort Inn University District / Downtown, responded to this review, December 20, 2012
Thank you for bringing this to our attention. We have all been "scammed". Our airport shuttle runs from 7am-11pm as noted on our website, however when we have early request such as yours, we do call a taxi and WE PAY FOR IT, NOT THE GUEST.
So our hotel paid the taxi and you paid the taxi.
Needless to say we will never use this taxi service again for our hotel guests. And I am sending you a refund for what you paid to the taxi company.
We apologize for this unfortunate incident and appreciate your candor in bringing it to our attention.
In the future we will make sure our hotel guests know that when our guests need airport shuttle outside our service hours, the taxi has already been paid for.
Best wishes to you and your family for a happy holiday season.

Christine Cochran, CHA, CTA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn University District / Downtown

Address: 923 3rd Ave E, Spokane, WA 99202
Location: United States > Washington > Spokane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Spokane
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn University District / Downtown 2*
Official Description (provided by the hotel):
The Comfort Inn University District hotel offers 105 spacious and comfortable guest rooms. The hotel is located 9 blocks from downtown Spokane, 6 blocks from Gonzaga University and 1.5 miles from the Washington University Nursing School and Eastern Washington Extension Campus. Interstate 90 provides easy access at exit 281 eastbound or exit 282B westbound. Enjoy our indoor atrium heated pool and spa, fitness center, guest laundry, in room microwave/fridge, coffee maker, ironing board/iron, hairdryer and earth friendly bath amenities. We offer shuttle service to/from the Spokane International Airport, Amtrak, City Center, the Spokane Convention Center and the college campus areas. Shuttle service is available from the hours of 7am-10:30pm. Each morning we serve a fresh, hot buffet breakfast from 6am-9am with 24 hour coffee service in the lobby. We are pet friendly and close to several area parks that offer a great walk for our guests and their pets. ... more   less 
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Also Known As:
Comfort Inn University District / Downtown Hotel Spokane
Comfort Inn Spokane
Shilo Inn Spokane
Spokane Comfort Inn

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