Stayed in Jan. They only had 38% of capacity. I got a super deal via an internet site like Kayak.com or Expedia. Clean. Friendly staff. Cookies and coffee in the evening. Morning breakfast. Free newspaper. HVAC OK. Lighting a bit dim. Pool and sauna 24/7. Would stay here again.

I didn't book this hotel as it was apart of a tour of Spokane and Yellowstone national park. But overall, it was good.

Here are the things I noted:
The room was excellent
The breakfast was amazing
The gym was small but moderate
The pool was large and spacious
The hot tub was great
There was music playing in the halls which was a nice touch
We didn't have any problems during our stay

Overall, a great experience! :)

We enjoyed the breakfast,the food was good,but we would have appreciated hashbrow n pototoes with it.Maybe next time,huh?Our room was very clean.We had a very good night's sleep.The desk clerk was very helpful.We would stay here again when in the area.

I don’t give many 1s or 2s on Trip Advisor, but this was an all-around bad experience. The worst part of the stay came at the very end. We had selected this hotel based on its claim to have a free airport shuttle. When we checked in, we put in a request for the shuttle, around 5 a.m. to make an early flight out of GEG. The front desk clerk took down our information and said to be in the lobby five minutes before 5 a.m. OK, great.

The next morning, I came down to find a taxi cab waiting. Nice, I thought, if the shuttle’s not running yet, they’ll call you a cab. Then I get to the airport, start to walk inside with my bags, and the cabbie calls out, “That’ll be $19.” Um. After realizing he wasn’t joking, I explained what had happened. He said, “Oh, I used to work there. They pull that stuff all the time.” I paid the bill and asked for a receipt. What a shady deal! My husband, traveling separately, had not yet checked out, so I emailed him the receipt. The person at the desk was helpful and refunded the money (minus the tip). But come on. Did they think I wouldn’t complain? Are they trying to mislead customers? That’s a pretty sorry way to treat paying guests.

OK. On to the rest of the stay. The hotel was not dirty, but not especially clean. Towels are in a weird place above the shower, where they get wet while you bathe. The walls are thin, and there’s super-odd music piped through the hallways, which you can hear in the room. We could also hear guests in nearby rooms and were constantly (and inexplicably) running into roving bands of teenage guys. What? Fridge and microwave in the room were a nice touch, sheets were worn but clean. The hotel is not in a nice location, and the parking lot didn’t feel very secure, although parking here was free, which it isn’t at many higher-end Spokane hotels. The Comfort Inn University/Downtown is by no stretch of the imagination downtown, as the name implies.Due to my early check-out time, I wasn’t able to comment on the breakfast.

All-in-all, I would have given this hotel a 2 or 3 if it weren’t for the issue with the shuttle. However, any business that tries to pull a fast one on a customer like that deserves a 1 in my mind.