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“Great proximity to airport, friendly and helpful staff...” 3 of 5 stars
Review of Ramada at Spokane Airport

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Ramada at Spokane Airport
3.0 of 5 Hotel   |   8909 W Airport Drive, Spokane International Airport, Spokane, WA 99224   |  
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Ranked #19 of 43 Hotels in Spokane
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799 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Great Falls, Montana
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 21, 2013

I booked this hotel on priceline using the "name your price option." I just need a hotel for one night in Spokane to break up a long road trip. This was supposed to be a 3 star hotel. The price was decent, but the hotel was blah. Our room was clean but dingy. You could hear all of the other rooms and people in the hallways until 2am. There was no elevator. The bathroom was old. The shower head made an awful squealing noise during most of the shower. The beds were small and the bedding was old and worn. We didn't use the pool or waterslide, so I cannot comment on those.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandpoint
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 18, 2013

The Spokane Airport Ramada is a very convenient place to stay. I stay at the hotel for both business and personal trips. Flight schedules out of Spokane for the locations I regularly fly to are typically very early in the morning. As I live about an hour and a half from the airport, an overnight stay at the Ramada is generally necessary. The staff is always accommodating and the restaurant and lounge staff and offerings are good. Being able to park my car at the hotel while on the trip is also very handy with the airport being a short walk away.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D V, General Manager at Ramada at Spokane Airport, responded to this review, July 2, 2013
Thank you for making our Ramada at the Spokane Airport your choice when traveling. We are happy to keep your vehicle while you are away and it is always a pleasure to hear that the staff makes your visit enjoyable. We appreciate you taking the time to tell others about our hotel and look forward to seeing you again very soon.
Sincerely,
Denise Vickerman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 18, 2013

Ok, this is a little different of a review than I usually do. I will get to TowelGate shortly. To start with, our room was clean. There was no screen door so we could not enjoy the fresh air on this beautiful weekend for fear of the flying insects coming inside. There were no outside patio chairs so we could not enjoy our own patio, just a cement slab. We had nowhere inside of our room to enjoy our meal. There we no ottomans to put your feet on or your meal on. If we had an ottoman, we could have put it in between both of the chairs to use as our foot rest and to put our food onto. Instead, we had to pull both of our chairs up to the bed and put our food on top of the bed so we could eat together. The only other option was one person at the desk and the other person? It is not a very thought out design for comfort. The shower curtain was nice but too long. It needs to be hung higher because when it gets wet, it stretches and then you are standing on it with all the slime, germs and athletes foot from the previous guests. That is an easy fix. The shower head was nice and had good pressure.

OK, on to TowelGate! We went to the waterslide park and we must say, it was pretty cool. This was a very very busy weekend and we could tell this waterslide park was very popular with the kids and families. Infact, it was such a busy weekend that we had very little choice on our room location. So, when we got to the indoor waterpark, there would be anywhere from 30-60 people there at all times, cycling through (we were there for 2 hours). The only staff on site were two young lady life guards. There were no staff to take care of providing clean towels, (there were NONE!), no staff onsite to clean the restrooms, HORRIBLY DIRTY with wet floors, toilet paper on the floor, etc. No staff to keep the pool areas cleaned and pick up all the used towels sitting around so they could get washed. It's like the hotel booked all of these customers, and then just forgot about us. We complained, as did others to the poor young lady life guards that had no responsibility for cleaning duties. These poor girls would then have to call the front desk on our behalf and receive promises of pool towels arriving in 20 minutes to 1 hour. The girls were very sweet and apologetic but were pretty helpless. Well, we waited and waited. After we had been there 1 1/2 hours and enjoyed this wonderful waterpark, we called the front desk ourselves, using our cell phone. They promised us that they were having towels delivered to the pool shortly, and were just finishing washing them. Meanwhile, customers were going to their own rooms to bring their towels to the pool. We did not want to do that as then we would not have a clean towel for our shower afterwards. Finally, after almost 2 hours of being there, my husband got fed up and walked dripping wet to the front desk to demand towels. While I was waiting for him to come back, I saw an official looking woman with a large amount of keys dangling start talking to the young lifeguards. I immediately went up to her and explained to her what was going on and our frustrations we were experiencing at the pool. It turned out she was the manager on duty. It's funny, she seemed oblivious to all that was going on, and how frustrated all these customers were at the pool. She said they ran out of towels and were busy washing them. I explained to her that her hotel was very busy and looked pretty full to us, that this couldn't have been a surprise to them as people book ahead. So why couldn't they have planned for this many guests and have plenty of towels at the pool for our use? She gave no satisfactory answer back, but pretty much stuck to her story. I did have her take down our name to note that we had complained. After she left, my husband came back with 3 towels for us. We gave 1 of them to a family that was complaining to the poor lifeguards again. Our room must have set us back around $130 to $140. It was just very surprising that this nice hotel has such a poor system for taking care of their pool area customers. We are sure they have a lot of repeat business with this type of waterslide park. It is a fun slide and we imagine it is crowded every weekend during the summer. The slide area is inside so they probably have a decent business in the off season too. In our book it always comes back to poor management. They are not doing a very good job and could easily fix this issue with new management or a better system. The next morning before 8 a.m., we had a room service delivery of a carafe of coffee for two. This was possibly their way to make up for our frustrating experience, I don't know. A phone call apologizing would have been better, maybe an offer for breakfast on them? We were trying to sleep in, had a Do Not Disturb sign on our door which they knocked on anyways. Plus, I don't even drink coffee. I guess the thought was there...

Will we go back? ONLY if we know that changes have been made, they have assigned Staff to be in charge of the pool area to keep it and the restrooms clean, and constantly replenish the towels.

Room Tip: NO towels at the pool / waterslide areas! You must arrange for your own pool towels BEFORE you go o...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewisville, Texas
Top Contributor
85 reviews 85 reviews
39 hotel reviews
Reviews in 50 cities Reviews in 50 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 17, 2013

Got this through hotwire, and it didn't live up to the expected stars. It was all right but just not up to par. Shower head was too low. I felt the bed was too worn. I was rolling toward the center all night. Although it was clean and the clerk was pleasant, I would prefer it to be a little nicer. It is within walking distance of the airport so a good place to stay if using the airport. The GPS takes you in a round about way to get to and from the hotel. Use your eyes and take the other route to get to the building. The building is large and the letters on the buildings are not easy to see so it can take awhile to find the right entrance to the building you want.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D V, General Manager at Ramada at Spokane Airport, responded to this review, July 2, 2013
We appreciate your comments and will check on the mattress in the room you occupied and if necessary will certainly replace it. Our guests' comfort is always our goal. The GPS is indeed frustrating, however as you pointed out by following the directional signs to Lodging and/or Ramada you will get to the hotel easily. We hope you will allow us another opportunity to be of service to you in the near future.
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Manitou Beach
1 review
5 of 5 stars Reviewed June 16, 2013

The best! Check-in personnel was extremely helpful for my stressful state of being. She efficiently solved a problem for me.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D V, General Manager at Ramada at Spokane Airport, responded to this review, June 21, 2013
Thank you for taking the time to write your review and you can be sure that I will pass along your kind words to the front desk agent as well as her supervisor. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada at Spokane Airport

Address: 8909 W Airport Drive, Spokane International Airport, Spokane, WA 99224
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Spokane
#18 Business Hotel in Spokane
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada at Spokane Airport 3*
Number of rooms: 163
Official Description (provided by the hotel):
Free hot breakfast buffet each morning from 6am until 10am, for qualified rates. Our full service hotel has Remington's Cafe, Dining Room or Lounge & Grille - something for every appetite - or order room service from the comfort of your room. . We have an indoor pool, seasonal outdoor pool, jacuzzi, wading pool, work out facility, free wi-fi, free business center, free shuttle to the airport and express check out.Only a few steps from Spokane International Airport terminal and rental car area. ... more   less 
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Also Known As:
Ramada Spokane Airport And Indoor Waterpark Hotel Spokane
Spokane Ramada

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