As a veteran of thirteen years in the hotel industry and former General Manager of a premier property that has won numerous awards including, and most importantly, in customer service, I am generally a very critical guest in every way.
I recently had a business trip where I had to fly to Nashville TN out of the Spokane airport and stopped into the hotel early on a Friday to eat at the hotel's restaurant before flying out. The meal and service was very good. I had stopped in to treat my ride to the airport with breakfast before flying out, where Dave (I believe) at the front desk made us feel comfortable until the restaurant opened and then Woody, our server was very pleasant. The food was served hot, and expediently, and really hit the spot. The restaurant was clean, contemporary and well appointed, which made for a very pleasant experience.
On my trip back from Nashville, I was too exhausted to make the nearly 3 hour drive home so I decided due to the good service to stay at this hotel due to my experience on the trip out. I called the hotel, where the front office person was very professional and sent the van driver out expediently to pick me up. Normally I would just walk the distance however due to the long flights and several layovers I was in pain and moving very slowly.
Check in was quick and the service was good and I had my keycards in hand in short order, with directions to my room. The hotel is an older property and in need of a little capital investment for minor renovations. It is clean and comfortable, just a little dated. The rooms have all of the new amenities anyone staying would need, but the interior design could use a little work (color combinations, particularly the wall treatments, older bed spreads, lighting in the rooms and hallway etc). I would suggest triple sheeting and updating your linens, and giving the rooms a little more contrast with wall treatments or paint.
The room was clean (and I did do an inspection as I would my own hotel) but needs a little maintenance, the furniture could be gone over with a touch up pen, along with the trim on the doors, and trim. The bathrooms grout could use some attention as well as the wall treatments due to some separations in the seems. These are caused by age, but also the type of fans used (they are the silent ones that generally have less cfms and therefore are not as effective at dealing with the steam from the shower).
The water pressure and shower head are issues with the bathroom however. Where I had adequate hot water, the pressure was poor and the shower head was very dated. A new shower head would address the pressure issue and help lower water usage in my experience, as build up can occur that results in the issues I experienced.
The bed was comfortable and the sheets were clean, which allowed me to quickly fall into a deep sleep, getting much needed rest. I woke up a few minutes before midnight very hungry and in need of bottled water and food. As I'm a stage IV Oral Cancer Survivor and unable to eat solid food, there was nothing available at this time for me from the little snack shop attached to the front desk. I was in obvious pain and moving slowly from the travel and did not have a vehicle yet (as I skipped picking up the rental car until the morning as I was in desperate need to just rest) so I was in a bit of a situation due to I how hungry I was.
This is where your staff thoroughly impressed me. Matt, the bellman on duty, came to my rescue, even though he was going to be off of work soon. He asked his front office supervisor for permission to drive me to a supermarket close so that I could pickup something I could eat, loaded me into his van and drove me there, waiting in the parking lot until I returned.
- Official Description (provided by the hotel):
- Free hot breakfast buffet each morning from 6am until 10am, for qualified rates. Our full service hotel has Remington's Cafe, Dining Room or Lounge & Grille - something for every appetite - or order room service from the comfort of your room. . We have an indoor pool, seasonal outdoor pool, jacuzzi, wading pool, work out facility, free wi-fi, free business center, free shuttle to the airport and express check out.Only a few steps from Spokane International Airport terminal and rental car area. ... more less
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- Also Known As:
- Ramada Spokane Airport And Indoor Waterpark Hotel Spokane
- Spokane Ramada