I was really looking forward to staying at this property after seeing it was a Silver Award Winner for the chain.

First off, it is considerably north of the highway and the only way to get there is through a lot of traffic. We arrived during the evening rush hour, so it took quite a while to arrive.

On a two-week road trip, this was the only hotel that gave me an attitude.

When I booked the room online, the best rate for a non-smoking, king room was a handicapped room. As I was checking in, I told the front-desk person that we didn't NEED a handicapped room as long as it was a non-smoking, king and her co-worker said "I just had somebody ask for a handicapped room."

After that, I was persona non grata. I had to pay in advance for the room (instead of just having a credit card as deposit). I live in Illinois where we can have our drivers licenses renewed in the mail with a sticker on the back. She asked me bluntly if I had a license that WASN'T expired. I told her to turn it over and explained it. Maybe it was the first time someone from Illinois had been to that hotel.

The room was fine, the fitness room was fine, but I couldn't shake the feeling I had from the front desk person.

In an industry that's all about customer service, I was terribly disappointed.

This Quality Inn exceeded my expectations. The rooms were spacious and clean, and the fact that we were able to have this room for free for the night by using our Choice Privilege points made the stay even better. The free night was handled graciously and efficiently by the front desk staff. Checking in was a breeze. Internet access was good. The breakfast was excellent, a complete variety of food available and two attendants present to replenish and clean tables. I'd highly recommend this place. It's on a busy street, but you are able to access the motel from a side street, so that is not really a problem. We'll certainly stay there again if we are in the area.

A nice clean hotel in a nice area of town, easy to find, friendly staff, free breakfast, reasonable price. What else do you need?

We were use to Comfort Inn and Quality is in the same chain but a lower quality generally. However, this motel was very comfortable & close to shopping and places to eat. The staff were very nice. Would recommend.