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“Decent place, but beware of different room types” 4 of 5 stars
Review of Quality Inn Oakwood

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Quality Inn Oakwood
2.0 of 5 Hotel   |   7919 N Division St, Spokane, WA 99208   |  
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Ranked #5 of 43 Hotels in Spokane
Portland, Oregon
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Decent place, but beware of different room types”
4 of 5 stars Reviewed August 7, 2013

We had 2 one night stays a week apart here in July 2013. Overall, the property is pretty nice. It's pleasing from the outside and the location is good (better than where we usually stay in Spokane when we go for our son's medical appointments). Love the fact that the pool area is open 24 hours; excellent spot for letting kids who have been cooped up in a car expend energy.

Our first stay was on a Sunday night. When my husband checked us in, he was presented with a bottle of water and a bag of chips or popcorn for each of us registered to the room. We were so surprised and I congratulated myself on picking this new place for us to stay. Additionally, we enjoyed fresh cookies a couple of times in the evening.

We got to our room and it was great. I'd reserved a larger room, #144. Two queen beds, nice TV, plenty of room for the 4 of us to move around. We were all so happy! We ordered pizza from a local place (excellent, by the way), went swimming, and then to bed after a quick walk to Walgreens (24 hrs, right next door) and back for some things we'd forgotten.

Breakfast the next morning was perfect, with some bacon and eggs, biscuits & sausage gravy, a waffle station, some fruits, breads, and so on. Had breakfast and went on our merry way.

After such a great first experience, we were excited for our next stay. When we checked out my husband made a reservation and asked for the same room for our return trip on the coming Friday.

*********************

We were back at the hotel 4 short days later for the second stay. When checking in, my husband was informed that Room 144 was not available, so we were given another on the first floor (after rejecting the 3rd floor). Room 147 was our location this time around. It was quite a bit different than the first stay. It was clean enough, but the room itself was smaller, the furniture older and more dinged up, and just not what we were expecting. Additionally, we didn't receive the bottled water and bagged goodies that we had on the first trip, and my husband was told that was only on weekdays when he asked.

After checking in we discovered that our window would not close completely enough to lock. Clearly a concern on the first floor, and on any floor really, when you have a small child. Neither room that we stayed in on our separate trips had any kind of bar, stop or even dowel to put in the track to prevent the window from being opened further. That is a major security issue in my opinion.

Given the size of the room, I decided that we needed to visit the front desk. I felt that the rate we were being charged was too much (I believe it was the same as the larger room we had initially thought we reserved). We brought up that we were dissatisfied with the smaller room and disappointed with the fact that the room we thought we'd reserved was unavailable to us. The clerk explained that the larger room had been unreservable when we checked out, as it had already been reserved 2 months prior. She did give us a small discount on our room, and called maintenance to deal with the window issue. They showed up quickly and managed to get it closed enough to lock, and were polite while there.

We went out to dinner on this trip and returned for an evening of swimming. The pool and hot tub were clean both times, and the swimming area was nice. On the second trip the chlorine in the water was extremely strong, so much so that my eyes watered almost constantly the whole time we were in there. I appreciate the fact that they were trying to keep the water sanitary, but it was uncomfortably strong that night. (Hot tub is great for tired travelers!)

Breakfast the next morning was somewhat disappointing. There were no scrambled eggs or bacon, no biscuits & gravy. The only real protein available was hard boiled eggs, otherwise it was a very carb-heavy breakfast. I realize that pastries and breads are easy to put out and most people like them, but some people are on restricted diets and a carb-y meal is not ideal. For instance, one of our sons has Type 1 diabetes, and the amount of insulin that he would have had to take to eat even a basic breakfast on that trip would have been considerable.

What we take from our two separate stays is that it's better to stay on weekdays, and you definitely want the one larger room. The breakfasts are better and you get the nice little check in surprises. The second stay wasn't *bad*, but the first stay was better.

Room Tip: Go for Room 144 if you have a larger group.
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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165 reviews from our community

Traveler rating
    79
    64
    15
    2
    5
See reviews for
63
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12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
University Place
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 1, 2013

Checked in suite 150 on July 26-28. Rooms very clean.Happy with 24 hr. pool and store and guest laundry. Problem was 2nd night in parking lot right outside our window and sliding glass door with car prowling. Front desk, security and police tried to resolve it. Will come back.

Room Tip: ground floor suite 150 was excellent choice for 3 generations of Family.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ephrata, Pennsylvania, United States
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 25, 2013

Very happy with this place, especially for the price. Staff went overboard to meet every need. While you could see some wear in the room it was clean, decorated nicely & comfortable, bed & pillows very good. Breakfast just fine. It is rated 2 diamonds by AAA but I would definitely make it 3 if I were reviewing. We drove out of our way to get to it and would do it again if needing a room in Spokane.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 25, 2013

We went for a 2 day trip to Spokane and found this place online, It was very clean and we had excellent service. The only thing I would like to say is the breakfast was just okay. Nothing that great. I loved the fact the pool, hot tub and fitness area were open 24 hrs. I think that is a real positive because not everyone likes to go between 9 am and 8 pm. I would stay here again and recommend it to anyone going to Spokane.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge, Canada
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed July 22, 2013

We stayed here for four nights on a shopping trip to Spokane. I had told them we'd be in late the first night and when we arrived, they had everything ready for us so it was a very quick check in.
Staff throughout the stay were extremely friendly.

Room was very clean - the carpet passed the white sock test. Bed was very comfortable. The rooms were very very quiet. Though we didn't have a chance to use it, the pool looked very clean and inviting.

Breakfast - mixed reviews on this. Our first two mornings were a Thursday and Friday. Scrambled eggs and sausages the first day. Scrambled eggs and bacon on the Friday. All days, cereal, waffles, ice cold hard boiled eggs, pastries, fruit, yogurt and biscuits&gravy were available. On the Saturday and Sunday, when we were paying another $31 per night, the hot eggs and bacon/sausages disappeared, which confused me. If we're paying more on those nights, you'd think the selection would increase. That was the only disappointing thing about our stay at the hotel. There were a couple of times where the tiny breakfast room was full, with no place to sit, but the staff just told us to go around the corner into the solarium and we actually enjoyed that so much we went out there every day to enjoy our breakfast in the sun.

Otherwise, it was perfectly located for our purposes, extremely friendly, extremely clean and extremely quiet. Highly recommended and we'll definitely stay there again.

Room Tip: Rooms at the back of the hotel would be quieter, but longer walk.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 30, 2013

We spent one night here in passing. The bed was comfortable and the staff was very friendly and helpful. The breakfast was more extensive than some hotels.

I would warn those who are light sleepers that the hotel is on a very busy street and we heard sirens and loud cars/trucks during the night. Also, I assume because the price is lower, there were a lot of families with kids so we heard a lot of running/stomping/yelling from upstairs as well.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seattle
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 28, 2013

The staff was very friendly. The rooms, as well as the public areas, were clean and well maintained. The breakfast was very good,
As a wheelchair user, I requested a handicapped friendly room. The room fit our needs perfectly. Our request for a shower chair was answered almost immediately.
We would definitely stay there again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn Oakwood

Address: 7919 N Division St, Spokane, WA 99208
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Spokane
#9 Romantic Hotel in Spokane
#11 Business Hotel in Spokane
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Oakwood 2*
Number of rooms: 131
Official Description (provided by the hotel):
Location! Location! Location! Location is exactly what you'll get when staying at the Quality Inn Oakwood. This North Spokane hotel is ideally located just minutes away from Whitworth University, Eagles Ice-A-Rena, NorthTown Mall, Dwight Merkel Sports Complex and Joe Albi Stadium. Only five miles from downtown Spokane, Gonzaga University, the INB Performing Arts Center, Spokane Convention Center and is 12 miles from the Spokane International Airport. Enroute to Mt. Spokane Ski Resort, Wandermere Golf Course, and Deer Park, WA, the Quality Inn Oakwood is the perfect location for the outdoor enthusiast. You can also enjoy plenty of free guest parking, great shopping and dining that surround the Oakwood's convenient location next door to Walgreens and Costco. Full-service features and amenities include: • Free Q Corner Cafe Breakfast featuring daily hot items! • Free coffee and fresh-baked cookies every evening! • Free weekday newspaper • Free local calls • Free high-speed Internet access • Pet Friendly...We love our furry guests! Guests are invited to take advantage of these 24-hour services: • Indoor heated pool and hot tub. • Exercise facility • Business center and fax service • Gift shop • Coin-op laundry facility Business travelers will appreciate in-room data ports and voice mail, and the convenience of a 24-hour business center located in the lobby with access to a computer and copy services. Fax service is available at the front desk. This Spokane, WA hotel specializes in making any event a success. Banquet and meeting facilities are available to accommodate a variety of events and business functions. Whether traveling for business or pleasure, the Quality Inn Oakwood is the perfect place to stay when visiting the Spokane, Washington area. Make us your home away from home. We're confident that you'll enjoy your stay, and experience the friendliest staff in Spokane! ... more   less 
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Also Known As:
Quality Inn Oakwood Hotel Spokane
Quality Inn Spokane
Quality Inn Oakwood Spokane
Spokane Quality Inn

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