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“Almost great” 4 of 5 stars
Review of Courtyard by Marriott Spokane

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Courtyard by Marriott Spokane
3.0 of 5 Hotel   |   401 North Riverpoint Boulevard, Spokane, WA 99202   |  
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Ranked #13 of 43 Hotels in Spokane
Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Almost great”
4 of 5 stars Reviewed August 5, 2013 via mobile

I stayed at this Courtyard last night, and was generally pleased. The hotel is a bit worn looking from the outside and inside, but a few updates to the lobby and the 'bistro' give it a slightly updated feel.

The room was standard in most aspects. It had a lot of open floor space, which was nice, and the bedding and appointments were relatively up to date.

The bathroom was good sized, but had hair on the tile floor that was obviously not mine. A turn off to be sure, especially when you pay close to 200 a night.

The business center looked nice, but the terminals are deathly slow and both printers were out of toner. The very kind front desk staff tried to help me print something out, but she also met with computer problems, and I had to get to a meeting, so I left without the thing I had hoped to print out.

Overall, my stay was good, and I would come back, but would recommend that the management look into the cleaning service and the functionality of the business center.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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102 reviews from our community

Traveler rating
    30
    49
    18
    2
    3
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29
21
9
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Helena, Montana, USA
Top Contributor
84 reviews 84 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 1, 2013

It's near the river and downtown area. Quick trip to food and sites. The lobby is very modern - almost too modern in my opinion - and the rooms are very basic, typical Courtyard hotel. The hallways and elevator could use a good scrubbing and seem a little aged. The staff were generally attentive to requests and check-in and out were relatively easy. The pool area is large and the hot tub is convenient. Downtown area is generally safe, but you can easily find some vagrants or crime if you're not paying attention. Getting in and out of the hotel is more difficult than it has to be, but once you get it once, you're set.

Room Tip: We selected a suite, and the separate bedroom is quite large. It was nice to have all the space for...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moxee, Washington
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 28, 2013

Located along the river, this hotel has great service and hot tub with pool. The fitness room needs an upgrade (some of the buttons on the bike don't work). Rooms along the north side give a great view to the river and river walk. Some rooms on the south side have a minor stench of cigarette smoke but remedied upon request of room neutralizer.

Aside from the stinky rooms on the south side, I enjoy my stay everytime. I have stayed at this hotel for the past four visits to Spokane. I have stayed in other hotels in Spokane but, I prefer this hotel when staying for business. The value is great ($89/night) and includes wifi, access to fitness and pool rooms.

If I were bringing my family, I might consider a hotel closer to downtown.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 8, 2013

This is a typical Courtyard property. The lobby was updated, but the rooms felt generic. Additionally, the rooms could've used soundproofing. It was easy to hear people coming and going in the halls. The location was good, although there were some questionable individuals/activity on the Centennial Trail outside our room. It made my wife a bit uneasy, but it wasn't too bad. If I were to stay here again, I would request a Courtyard facing room or one on the second floor. The staff was generally good and the hotel was very clean. All in all, it is what I would expect from a well run Marriott property. Perhaps there are a couple better places to stay in Spokane, but this is still a good hotel.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Federal Way, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 6, 2013

Great location close to the river (right out the back door) and centennial trail. Friendly staff and clean, comfortable rooms. Great access by foot to many restaurants and shops. We stayed here over 4th of July weekend and watched an awesome fireworks show on the riverfront.

Stayed July 2013, traveled with family
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Melbourne, Florida
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 28, 2013

I was in Spokane for a business trip to WSU and the service at this hotel far exceeded my expectations. The helpful front desk folks were always cordial and made sure that every request was promptly taken care of. When my room was overlooked by the cleaning people one morning, the desk person brought fresh towels right away and made sure the room was cleaned the next day. When I asked about directions and getting back to the airport, they were gave useful tips and permitted me to do an late check-out since my flight left later in the day. The breakfasts were good, but a little expensive; however, the walking distance to WSU and downtown was super convenient. The biking running trail beside the hotel was an added bonus!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma, Washington
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 27, 2013

The lobby is very nice, looks new and check in was easy. They do need to update the rooms. The carpet should be replaced,it had some old stains. The tub,toilet and sink looked old. The cleaning needs to improve alot. The sink must have been stained because it never looked clean. I found hair on the bathroom floor when we arrived that night. The pillow had an old stain on it. You could also hear when people left out of nearby rooms, needs some soundproofing. The positives..... nice staff, the beds and pillows were comfortable,great trail behind the hotel, laundry room,fitness room and a nice courtyard view from our room. Might stay there again, not much of a selection in Spokane.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpokaneCourtyard, General Manager at Courtyard by Marriott Spokane, responded to this review, June 28, 2013
Thank you for taking the time to write a review of our hotel. I am so sorry that there were some cleanliness issues in your room -- we would have taken care of that immediately, as that is certainly not our standard. Our rooms were completly renovated just a few months ago and 100% of the carpet, mattresses, bedding, and pillows were replaced....if you wouldn't mind contacting me directly at the hotel, I would like to find out what room you were in so I can ensure a complete check of that room. Thanks again and we hope to see you on your next visit to Spokane!
Pam Alfaro, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Spokane

Address: 401 North Riverpoint Boulevard, Spokane, WA 99202
Location: United States > Washington > Spokane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Spokane
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Spokane 3*
Number of rooms: 137
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Also Known As:
Courtyard By Marriott Spokane Hotel Spokane
Courtyard Spokane
Spokane Courtyard
Spokane Marriott

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