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“Update the update” 3 of 5 stars
Review of Courtyard by Marriott Spokane

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Courtyard by Marriott Spokane
3.0 of 5 Hotel   |   401 North Riverpoint Boulevard, Spokane, WA 99202   |  
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Ranked #14 of 43 Hotels in Spokane
Tacoma, Washington
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Update the update”
3 of 5 stars Reviewed June 27, 2013

The lobby is very nice, looks new and check in was easy. They do need to update the rooms. The carpet should be replaced,it had some old stains. The tub,toilet and sink looked old. The cleaning needs to improve alot. The sink must have been stained because it never looked clean. I found hair on the bathroom floor when we arrived that night. The pillow had an old stain on it. You could also hear when people left out of nearby rooms, needs some soundproofing. The positives..... nice staff, the beds and pillows were comfortable,great trail behind the hotel, laundry room,fitness room and a nice courtyard view from our room. Might stay there again, not much of a selection in Spokane.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpokaneCourtyard, General Manager at Courtyard by Marriott Spokane, responded to this review, June 28, 2013
Thank you for taking the time to write a review of our hotel. I am so sorry that there were some cleanliness issues in your room -- we would have taken care of that immediately, as that is certainly not our standard. Our rooms were completly renovated just a few months ago and 100% of the carpet, mattresses, bedding, and pillows were replaced....if you wouldn't mind contacting me directly at the hotel, I would like to find out what room you were in so I can ensure a complete check of that room. Thanks again and we hope to see you on your next visit to Spokane!
Pam Alfaro, General Manager
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105 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 24, 2013

We stayed here over a long weekend. The location is wonderful; you can walk on a beautiful pathway all the way into Riverfront Park, which houses many attractions such as a Gondola ride over the falls, Imax theater and shops with great restaurants.
My daughter and her friend enjoyed the pool and the Bistro was a nice way to grab some food as the girls swam.

Room Tip: Request a room facing the river the view is spectacular!
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpokaneCourtyard, General Manager at Courtyard by Marriott Spokane, responded to this review, June 26, 2013
Thank you for the nice review, tdlust! We really appreciate you taking the time to let our TripAdvisor community know about your experience here at our hotel. See you on your next trip to Spokane!
Sincerely,
Pam Alfaro, General Manager
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Spokane, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2013

I recently stayed here and was blown away. I guarantee that if you try this place, it will absolutely become your hotel of choice in Spokane. The lobby was very inviting, with lots of seating options, and a cafe with outstanding food. I loved my room. Very clean. Updated with very comfortable beds and a desk chair that I enquired about as to where I could get one. Tons of electrical outlets,free internet and free parking. They don't nickel dime you. You check in and you are set. Very friendly and professional staff. A great place to go to after a day of on the road sales calls. I'll be back!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpokaneCourtyard, General Manager at Courtyard by Marriott Spokane, responded to this review, June 20, 2013
Wow, Jeff J -- thank you so much for your great review! It is evident that you are a seasoned business traveler and we appreciate you sharing your experience at our hotel with the TripAdvisor community. We just recently completed an extensive rooms renovation and we are happy that the rooms fit the bill for you! Please come see us again!
Sincerely,
Pam Alfaro, General Manager
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Boise, Idaho
Top Contributor
62 reviews 62 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 19, 2013

This hotel is located right by a river and greenbelt. It's definitely worth a little walk down to the beautiful falls. This hotel is also located just a block away from many bustling downtown restaurants.

The rooms are the usual Courtyard style. Mid size flatscreen, basic cable,memory foam queen beds. Service was prompt. The main reason to stay here is the scenery and local restaurants/shopping.

Spokane is a little run down but you'd never know it staying here.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpokaneCourtyard, General Manager at Courtyard by Marriott Spokane, responded to this review, June 20, 2013
Thank you very much for your review! We sure appreciate that you took the time to comment and share your experience at our hotel! We love our location and agree with you about how easy it is to get into downtown walking along the river, and into Riverfront Park! The Falls are always spectacular in late Spring and early summer! We hope to see you again on your next visit to Spokane!
Pam Alfaro, General Manager
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Seattle, Washington
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 11, 2013

I recently stayed here for 2 nights. The staff is very friendly and they had my extra towels in the room when I checked in. Hotel is maintained well and the front desk staff go out of their way to assist you. Great downtown location and near a number of restuarants. I definitely would stay here again.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpokaneCourtyard, General Manager at Courtyard by Marriott Spokane, responded to this review, June 13, 2013
Just a quick "Thank You" to you, Michael B! We appreciate your kind comments very much! See you on your next trip to Spokane!
Pam Alfaro, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle Washington, USA
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 2, 2013

We stayed here on Friday the 31st of May and found it to be a good place to stay. The exterior of the bulding and grounds look very fresh and recently refurbished. The interior although squeeky clean does look a bit dated and run down in places. Hopefully Marriott will be able to give it an interior facelift as well. Overall (especially given that we had a government rate of $87) I think it was well worth the price. The rooms had all the bells and whistles one expects including a fridge, deck with chairs and flat screen TV. The hotel is very quiet. It is on the east end of downtown Spokane right on the river and is a short walk to the many waterfront activities and the central business district. My only real complaint is that just like parts of the hotel itself, some of the linens are getting well worn. The fitted sheet on our bed pulled up from the corners during the night because the elastic is getting old and stretched and the bath towels were definately not brand new either.

Room Tip: Ask for a River view. Only about 25% of the rooms have one.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpokaneCourtyard, General Manager at Courtyard by Marriott Spokane, responded to this review, June 6, 2013
Thanks for the review -- we appreciate your time and comments! I am glad to hear that you were impressed by our hotel, and that you enjoyed our location on the river and our proximity to downtown Spokane. Our hotel just completed a full rooms renovation earlier this year, which we are very proud of. We are also in the process of upgrading our linens and will be completed with that by the end of this month. We would love to see you again on your next visit to Spokane!
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San Diego, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 29, 2013

While our son's 4 years at Gonzaga are over with graduation, Our memories of trips to Spokane and the Courtyard will be long lasting. A great staff, wonderful location on the river, great rooms, super food & bistro.
Thank you to everyone who made our stays memorable.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpokaneCourtyard, General Manager at Courtyard by Marriott Spokane, responded to this review, June 6, 2013
Thank you so much, DSMOR! What a wonderful comment to leave us with! I know I speak from the entire staff when I say that graduation weekend is our very favorite weekend of the year -- and almost always one of the most difficult, too! We get to know many of you as you make your trips back and forth to Spokane, dropping your kids off at college each year, and many of you become dear friends of ours! Thank you for your business throughout the last 4 years -- we hope to see you again the next time your travels bring you back to Spokane!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Spokane

Address: 401 North Riverpoint Boulevard, Spokane, WA 99202
Location: United States > Washington > Spokane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Spokane
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Spokane 3*
Number of rooms: 137
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Also Known As:
Courtyard By Marriott Spokane Hotel Spokane
Courtyard Spokane
Spokane Courtyard
Spokane Marriott

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