I am a single mom of 3 kids and have been planning a Spokane trip for quite some time now. A friend and I went to Comfort Inn North for Black Friday Christmas shopping, the hotel is older and we were in room 336. First of all our room door didn't shut properly and you really have to pull hard when leaving as came back for a pit stop and the door to the room was not shut completely, just pull hard when leaving and the door shut fine : ) we were forced to park in the back as hotel was packed, we left the vehicle in parking lot for around 45 mins, came down and found the window smashed and all gifts for kids were gone, from Pjs to wrapping paper to clothes, 3 10" tablets ect $1800 worth of stuff. Called front desk and told them we were robbed, asked if they had cameras, she said no, she gave me the crime number though, she was not compassionate at all, all she said was that we shouldn't have left anything in the vehicle, she was right, but it's not like we went to bed and left everything there, 45 mins was all it took...they do have signs saying they are not liable for theft or damage to vehicles. I did call the manager who said they do have cameras, I assume the girl at the front desk must not have known? he was more than willing to look back at his cameras and did find video footage of the culprits. Hotel owners should be keeping their customers safe as that makes for a much more relaxing stay and the manager/owner here did everything he could to help, he even refunded me my nights stay, a big thank you to him as he really did provide good customer service and spoke to his employees about steps to take in a situation such as this, he also said its an uncommon occurrence at his hotel, I see it as a learning experience for all. This could of happened at any hotel and am glad that the manager here had cameras. We had 2 queens which were comfy, location is GREAT 24hr hot tub n sauna. I had stayed here prior and kids and I loved it, Golden Coral next door, and a seasonal pool. Wish there was more security here cause this place was my fave in North Spokane but am going to look for better security in a hotel from now. If security is beefed up would stay here again. This individual experience was awful due to theft. I just really don't want to see this happen to anyone else.. ..be safe everyone and thank you to the Owner Shaun for helping us in the only way he could, trying to find the thieves..
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- Also Known As:
- Comfort Inn Spokane North Hotel Spokane
- Spokane Comfort Inn