Wow, what a great room, and what great ammenities!
Stayed in a king suite with 2 person jacuzzi-
Bed was comfy, jacuzzi was plenty big enough for 2 people, the water was proper HOT, and the jets worked perfectly. They had an exhaust above the jacuzzi too, which helped manage the steam in the room. The flat screen tv swiveled so you could watch it from the couch, the bed, or the jacuzzi. The windows opened too for fresh air. The only real complaint about the room was that as a heavy person, I could not close the bathroom door without pressing myself against the toilet (YUCK), or stand in the shower, because the door is too close to the toilet. Poor planning, but not much you can do now unless you put in pocket doors, which is really costly. Also, finally foudn the alarm clock as we were cleaning to check out, it was unplugged and placed in a drawer. This was frustrating because the tv has no guide chanel to check the time either.
The sauna was open 24 hours, which was a real treat. There was a pinball machine and two arcade machines, but we didn't get a chance to play. Next time. My boyfriend tried out the gym and enjoyed the machines in there. Location is close to absolutely everything.
There was no mini frig, which should be standard with a suite, but they were kind enough to give me 2 extra ice bins when I asked, and then left even 2 more extras when they turned over the room for the second night. We filled the sink with ice and this worked great for our purposes. We asked for 6 extra towels and used them all the first night, and they replaced all six extras for the second night so we didn't have to ask for extra towels again. That was very attentive.
My biggest complaint would be about the customer service (and it usually is in this city). The young gentleman that showed me the room, and the young lady who helped me with the ice boxes were both very friendly and ammenable. There was an older lady who checked me in and checked me out, and serviced me when I misplaced my room keys. She was harsh and rude and made me feel very uncomfortable. During the key replacement, it was finally another man next to her that assured us it wasn't a problem, after we were becoming upset by the interogation by the rude woman. She made a jibe about locating something I had lost in the hallways when I was checking out, which offended me. She didn't bother to ask if I had a nice birthday, since I told them when I was checking in that I was there to celebrate my birthday, but beyond that she didn't even ask if I enjoyed my stay. But she made sure to confirm that I was leaving the next day when I got the room key replacement. Gave me the distinct feeling that she was anxious for me to leave. If that other guy standing next to her was the manager, then he really should have introduced himself and asked himself if I had a nice stay. Seems like you would want to have someone leave with a positive impression so they come back. I was planning to return after enjoying the room and amenities. After this experience with this lady, I might check what else is available first.
Had it not been for this experience with this nasty lady, I would have rated this hotel a 4 star, because the room itself and the amenities were very enjoyable. Can't give it 5 stars because the decor is outdated and the neighborhood isn't the greatest.
First floor is actually down stairs, and no elevators, if you can't navigate make sure to ask fo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.