I am still trying to recover from my two night stay at the Best Western Silverdale Beach Hotel. There were at least seven stiff and thick pillows on the king bed. They were about the same and had no variety to choose from. I asked housekeeping for just one soft pillow. When I returned to the room, I discovered two additional stiff, thick pillows. Both nights I attempted to sleep with no pillows. I had asked housekeeping to please send someone to fix the bathtub drain. The bathtub was a Jacuzzi and I could not utilize it because the drain stopper was leaking. No one came to fix it while I was at the hospital waiting for my husband in surgery. The hotel is older and the walls separating the rooms are so thin that you can hear noise amplified from other rooms. I tried to get a party noise in the room below me. The front desk associate said there is not a set hour for a quiet rule, but if the guest room in question is notified three times for noise, they are removed from the hotel. The noise started about 9:30pm. I patiently waited until about 10:45pm and called the front desk. She called the room, then the noise disappeared for an hour because they left the room. They came back after midnight and they started up music, laughing & talking loud. I called the front desk again about the noise. In addition I went outside on the balcony and looked below and noticed three people on their deck laughing and smoking. This is a no smoking hotel! I talked with the front desk associate again around 1:00am and informed her of this. She said she went down around the room and didn't notice anything. But she pounded on the door & told them to keep the noise down. I think by 1:30am, they finally quieted down. I am wondering if this hotel needs security to evict these types of customers. I am a Diamond Elite member which means that I have stayed in many Best Westerns! I have never experienced this type of noise problem unless a large group function was occupying the hotel. I did not try their breakfast because they were charging $7.95. What other Best Western charges for their breakfasts? I would not recommend this hotel to any of my friends or family.
- Official Description (provided by the hotel):
- Our hotel is located on the beautiful Kitsap Peninsula. All of our Guest Rooms feature: Microwaves, state of the art radio/alarm clocks. 42" Flat screen television. Bathrobes upon request. Luggage rack. Work desk with ergonomic chair. Plush pillow-top mattresses. Hairdryers. In-Room coffee makers w/coffee and tea. Premium soaps and lotions. Cable television. 100% Non smoking. Air conditioning. ... more less
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