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“Great Staff and Manager” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites North Sequim

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Holiday Inn Express Hotel & Suites North Sequim
2.5 of 5 Hotel   |   1441 East Washington Street, Sequim, WA 98382   |  
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Ranked #3 of 9 Hotels in Sequim
Certificate of Excellence 2014
GreenLeadersBronze level
Phoenix, Arizona
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Great Staff and Manager”
5 of 5 stars Reviewed September 22, 2013

2nd time at this property. Just like last year the grounds are manicured the room was spotless the pool and hot tub clean and ready for use. Breakfast was better than average with a good selection and served in a large bright room kept clean and inviting. The truly stand out aspect of this HIE is the staff and the Mgr. From restaurant recommendations to special requests all were provided with enthusiasm. I was treated as a valued customer and I will return to this property next year.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SequimMichael_S, Guest Relations Manager at Holiday Inn Express Hotel & Suites North Sequim, responded to this review, September 23, 2013
Thanks for staying with us. I'm glad we were able to provide quality service! We do our best to make sure guests feel welcome and comfortable, and I'm happy we were able to do so. I look forward to seeing you next year!
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239 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Austin
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed September 16, 2013

Checked into the Holiday Inn Express in Sequim, WA. The hotel is very new and clean and does not allow smoking. We were in our room after eating dinner and our bathroom was extremely smoky. I called the front desk to complain and they offered to change our room, however, it was late and we had unpacked.
I asked the front desk to check it out which they promised to do so.
The next night we experienced the same situation. I went downstairs and spoke to the desk manager and was told if someone smokes in the bathroom and turns on the fan , there is no way to determine where the smoke is coming from. He also stated that he had additional complaints from other rooms.
I was told the hotel owner was staying in the building and I asked to speak to him. He came to our room, and explained that it was very difficult to enforce the no-smoking policy. He did offer to either move us or not charge us for the room.
The issue was handled very well by the owner, however, the hotel should have been constructed so smoke does not get into our guests rooms.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SequimMichael_S, Guest Relations Manager at Holiday Inn Express Hotel & Suites North Sequim, responded to this review, September 19, 2013
I am very sorry for any inconvenience you encountered during your stay with us. We do our best to make sure our smoking policy is very clear, and we enforce it as well as we can. As the hotel owner explained, the ventilation system makes it very hard to determine where a smoke smell is coming from. Guest satisfaction was paramount when we were making design choices, such as our rooftop garden, or our decision to double-up on insulation. Not all eventualities were covered, however, and we do apologize again for any inconvenience.
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Tacoma, WA
Senior Contributor
43 reviews 43 reviews
37 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 14, 2013

We've stayed here several times, and the owners and staff appear to be doing a good job of keeping up appearances to HIE standards, because this is still a pleasant and comfortable hotel in an area where much of the competition is pretty shabby. Among the things we like: attractive and thoughtful landscaping around the hotel, good views from almost all sides (you may want to stay away from the Black Bear Diner side, though we're glad it's so popular), tall shower heads and excellent water pressure. Plus, paper coffee cups for better taste as well as eco-friendly, Kirkland water and Seattle Chocolates offered to IHG Rewards members on check in, nice touches all. Andrea was pleasant and calm as usual, though apparently it's been a very busy summer; some of the front desk staff seemed a little frazzled by the pace. Breakfast still very good, well maintained, good HIE variety. Kind of a long drive to the ferry to Canada, though. Ever thought of a property in Port Angeles?

Green Features: Paper coffee cups, trash bags to separate recyclables (cans and plastic bottles), pleas to resuse towells and linens. The first two items seem unique to this property, much appreciated.
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SequimMichael_S, Guest Relations Manager at Holiday Inn Express Hotel & Suites North Sequim, responded to this review, September 19, 2013
Thank you for returning! We're glad that you noticed many of our great features and amenities, in particular, our goal of being as eco-friendly as possible. We hope to see you again next time!
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Tyler, Texas
1 review
5 of 5 stars Reviewed September 11, 2013

The Hotel was very comfortable, well located, good view from our room, very clean and quiet. Close to highway 101 which takes you pretty much anywhere. More than the above was the friendliness of the staff. We could not have asked for anything better. Very accommodating. Brittany who kept our room cleaned. Jessica with her friendly smile at breakfast every morning. The gentleman at the front desk (sorry cant remember his name) who gave us excellent directions to where we needed to go. Andrea who gave us excellent directions as to how to drive from Sequim to Seattle, rather than to take the ferry due to time constraint. Sequim is a beautiful little town, friendly people, more sunshine and less rain than anywhere else in the Olympic Peninsula. We would definitely recommend this hotel to anyone needing accommodations in this area.

Room Tip: Ask for a view, higher floor for better view. In the evening when coming back to the hotel, check ou...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SequimMichael_S, Guest Relations Manager at Holiday Inn Express Hotel & Suites North Sequim, responded to this review, September 14, 2013
Wow! Thanks for the glowing review. One of our best assets here is our staff, and I'm glad to see that is reflected in our guests experience! I hope we will see you again.
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Winston-Salem, NC
Top Contributor
80 reviews 80 reviews
33 hotel reviews
Reviews in 49 cities Reviews in 49 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed September 5, 2013

The staff was quite friendly, and the hotel was fine and comfortable--typical Holiday Inn Express. The location was strange, sitting way off by itself, not really that close to the center of Sequim, restaurants, or good highway access. However, there are few hotels in the Olympic area, so we were pleased to find this one. Make sure to visit Hurricane hill and the Hoh area.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SequimMichael_S, Guest Relations Manager at Holiday Inn Express Hotel & Suites North Sequim, responded to this review, September 14, 2013
Thank you for staying with us! I'm sorry if our location was inconvenient, we find this location provides our guests with a quiet experience, with access to one of Sequims primary streets. It's great to see that you took a chance to go see the Hoh rain forest and Hurricane Ridge, those are some of our greatest attractions in the area. I hope you'll choose us in the future!
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Seattle, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 3, 2013

Good location right outside Sequim and near highway 101. Pool, breakfast and rooftop garden were all pleasant. Property was attractive and parking convenient. Front desk gave us good directions to local attractions, including a lavender farm. Room was comfortable and quiet.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SequimMichael_S, Guest Relations Manager at Holiday Inn Express Hotel & Suites North Sequim, responded to this review, September 14, 2013
Thanks for staying with us. It looks like you enjoyed your stay! I'm glad we were able to get directions and recommendations for local attractions. I hope you'll choose us again, next time.
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Seattle, Washington
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 31, 2013

We wanted to stay in the Olympic National Park, but everything was booked so we ended up in Sequim.

Staff was friendly and on-the-ball in our limited interactions, and the room was large with a comfortable bed and good amenities (coffee). Our room was a tiny bit musty, but I have a feeling it's one of the last ones the assign, since it's also next to an elevator and over the laundry. We showed up at 11:00pm or something for a one night stay, so no complaint there, I'm sure it was the last room they had. Opening the window for a couple of minutes fixed everything.

The hotel was great for its class -- free wifi (at least, it was included in our room rate when we booked the hotel via Holiday Inn's website), pretty good free breakfast (it included sausage and biscuits and pancakes as well as yogurt and some fruit, so starchy but you could eat healthy). They even had some cucumber water available.

Indoor pool, hot tub and fitness center were all good (and indoor). Nothing super special, but totally fine. It's next door to a Black Bear Diner and pretty easy to get to coming from the East on 101. If you're coming from the West (like Port Angeles) you need to get off about mile or so away and drive through "downtown" Sequim to get there.

Special shout out for the roof garden. There's a section of living roof, great views of the fields, and it's a great place to eat your breakfast.

I have no idea when my travel plans will include Sequim again, but if they do, I'd stay here again in a heartbeat.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SequimMichael_S, Guest Relations Manager at Holiday Inn Express Hotel & Suites North Sequim, responded to this review, September 1, 2013
Thanks for the glowing review! We are always listening to our guests, and any review is important to us. I'm glad you were happy with your stay, and I'm particularly happy to hear that you would stay again, that's always great news!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites North Sequim

Address: 1441 East Washington Street, Sequim, WA 98382
Phone Number:
Location: United States > Washington > Sequim
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Sequim
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites North Sequim 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Our hotel is designed to give you more value than what you are expecting from the typical, limited-services hotel experience. We have designed larger, quieter rooms, real one-bedroom suites, a roof-top garden pavilion and the Northwest’s only solar powered conference center. Our 250 seat conference center provides a state-of-the-art space for building extended customer relationships and will assist wedding and group planners by providing them a flexible space with quality food and entertainment capabilities. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites North Sequim

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