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“A very restful stay” 4 of 5 stars
Review of Crowne Plaza Seattle Airport

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Crowne Plaza Seattle Airport
3.5 of 5 Hotel   |   17338 International Boulevard, SeaTac, WA 98188 (Formerly Holiday Inn Seattle Airport)   |  
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Ranked #16 of 34 hotels in SeaTac
Olympia, Washington
Senior Contributor
23 reviews 23 reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
“A very restful stay”
4 of 5 stars Reviewed October 1, 2013

We had the occasion to stay at the newly remodeled Holiday Inn Seattle Airport and it was a very nice stay. We had a room that had been recently remodeled and it was very nice. The updates are decidedly modern and efficient. The bed was very good and everything in the room worked. The sheets were clean and the price of the room was good so we had a good stay. In addition, the airport shuttle left right on time to get to those extremely long security lines at SEA TAC Airport. The location of the hotel is right across the road from the airport so you don't have far to go.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank F, General Manager at Crowne Plaza Seattle Airport, responded to this review, October 9, 2013
Good Day Bellagio00,

Thank you for your review. We appreciate your feedback.


Sincerely,
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195 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Antonio, Texas
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 30, 2013

If it hadn't been for the satisfactory shuttle service I would have thought the stay at this holiday inn was a complete rip-off for the price they are charging. Unless you have absolutely no margin of time to get to the airport find another hotel - this one is downright shabby despite the supposedly remodeled room. When I think of the Radisson at the Portland Airport and compare this one to it my rating would be even lower. I would not want to stay here again unless I were desperate for a room.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank F, General Manager at Crowne Plaza Seattle Airport, responded to this review, October 9, 2013
Dear 912mytravels,
Thank you for your comments. We value your opinions. We are confident that you will be more satisfied once our room remodeling project is completed. Please give us another opportunity in the near future.


Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 20, 2013

The hotel is being renovated (18 sept 2013), although work stops at 6pm and doesn't affect your sleep. Decor the usual slightly tired US chain type that should have been replaced/upgraded years ago. Breakfast very good and value for money. Good location, and shuttle bus. Staff friendly and efficient.

Complaint I have with so many hotels - why do you think customers will never wish to fill the basin in the bathroom? No plug and it is designed that way! I like to wet shave. Stupid design over function.

Big stain on carpet in room.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank F, General Manager at Crowne Plaza Seattle Airport, responded to this review, September 23, 2013
Dear Terry_UTS,
Thank you for the online review. We value your opinion. As you know we are upgrading the entire property and look forward to serving as your host again in the near future.



Regards,
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Saint Louis, Missouri
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 19, 2013

We unexpectedly had last minute stay at the Holiday Inn Seattle Airport. The shuttle from the airport was prompt and the shuttle in the morning was on time. The front desk staff was very nice and helpful. The lobby was nice. It is convenient and not far from the airport. The lobby looks nice, but our room on the 10th floor was very dark and dreary. Our room was old and dated with sterile black counters. I don't think it had been renovated, but the fixtures didn't seem very old.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank F, General Manager at Crowne Plaza Seattle Airport, responded to this review, September 23, 2013
Dear TGTanya,
Thank you for staying with us at short notice. We appreciate your business as well as your comments. We are glad you had a favorable experience with our shuttle. We are in the process of renovating all of our guestrooms. I am confident you will enjoy the outcome.


Regards,
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Fayetteville, Arkansas, United States
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 19, 2013

This room looked more like a motel six that I stayed in 30 years ago. Room was terribly small, bathroom was tine, elevators were tiny, halls were narrow. Walked in and the room smelled terrible, carpet was stained in room and in halls. Had to unplug alarm to plug in phone charger and only 1 plug on the desk. The bar was out of 2 types of beer and the menu was at the very best boring. I would honestly say this might be a $40 a night hotel instead of a $150 a night hotel. Yes they are remodeling, but that's kind of like putting lipstick on a pig, the rooms will still be small and the bathrooms will be small and halls will still be narrow.

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank F, General Manager at Crowne Plaza Seattle Airport, responded to this review, September 23, 2013
Good Day Kirby J,
Thank you for your comments. We appreciate your feedback. Please accept our apologies for our shortcomings. We are in the process of upgrading carpet and electrical needs along with most other aspects of our guestrooms. We will have a whole new look and feel in the next 6 months. I hope you can give us another opportunity to prove ourselves.


Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alpena, Michigan
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 15, 2013

Stayed here on two different occasions on my way to and from Osaka, Japan. I decided instead of cramming 17 hours of flights in I would overnight in Seattle to break things up. They were renovating the hotel while I was there so there was some wallpapering going on, hammering, etc. The health center was nice, had more equipment than most that I stay at. The shuttle runs every 20 minutes around the airport. Beds are comfortable, room has plenty of desk space. The restaurant looked pretty good although I did not eat there. The staff was very helpful - the return trip I wound up arriving Seattle around 10:00 AM and they got me in a room five hours early - much appreciated!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank F, General Manager at Crowne Plaza Seattle Airport, responded to this review, September 16, 2013
Dear Phil A,

Thank you for your review. We appreciate your opinion.


Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, United States
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 15, 2013 via mobile

The hotel is under renovations which is completely understandable. And I will admit it's overdue for some serious renovations! Very old and run down. The worst part of my stay was the customer service the front
and desk was just awful. Being put on hold long periods, multiple times when calling. Rude at checkin and they made no attempt to be polite despite my loyalty as a platnum customer. Interestingly the food in the restaurant is outstanding.

  • Stayed September 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank F, General Manager at Crowne Plaza Seattle Airport, responded to this review, September 16, 2013
Dear Jeff M,

Please accept my apologies for less than courteous service from my staff. We will share your comments with my front office staff such that we can try to improve our guest service skills. In contrast we appreciate the compliment regarding our menu.


Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Seattle Airport

Address: 17338 International Boulevard, SeaTac, WA 98188 (Formerly Holiday Inn Seattle Airport)
Phone Number:
Location: United States > Washington > SeaTac
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 34 hotels in SeaTac
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Seattle Airport 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Seattle Airport Hotel. We are located opposite of the terminals of Seattle International Airport, only 20 minutes from downtown Seattle, Pike Place Market, Safeco Field and Century Link Field, the world-famous Space Needle as well as other unique Pacific Northwest attractions. Just Boeing's Museum of Flight is just 5 miles away (free public shuttle available). Just steps from the Link Light Rail Service to downtown Seattle without the worry of driving or parking. Town Car service available at taxi cab prices exclusively for overnight guests. Free wireless high-speed Internet access in all rooms. Complimentary 24-hour Seattle Airport shuttle. Parking available for a fee. Dine at Reflections Grille, featuring Pacific Northwest cuisine or order room service. We also feature a 24-hour fitness center. Visit our fully-equipped, self-service 24-hour business center. ... more   less 
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Also Known As:
Holiday Inn Seattle - Seatac International Airport Hotel Seatac
Seattle Holiday Inn

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