Stayed one night after arriving on a late flight at Sea Tac. We were not expecting luxury, but did expect a timely pickup at the airport and a clean room. Unfortunately, we called 3 times for pickup and it took them 40 minutes to pick us up. They had 2 staff in the car, stopped to tell us they didn't have room to pick us up on that run even though we'd already been waiting 30 minutes. Night staff in office were supposed to give us a car key when we checked in, and even though it was labeled with my name and on the desk facing the clerk, he went through buckets of other keys and couldn't find it. Finally he called the day clerk at home to find the key. The bed had dirty sheets when we finally got to the room. We went to the office & got clean sheets & remade it ourselves. Someone should be checking on the night staff- they are not providing any decent service!
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