I booked an overnight stay online for a layover. I informed the hotel that I would be checking in around 10:30 pm and would be leaving at 7:00 am the next day so I would appreciate a quick checkin. I arrived at 11:30 (delayed flight) and the representative at the desk told me there were no clean rooms, that he wasn't sure when there would be a clean room, and that I could just wait. I asked what he expected me to do and he informed me that I could wait a couple of hours in the lobby but he wasn't sure how long that wait would be. I informed the representative that although it wasn't his fault, I was a bit disturbed that I might not get a room until 2:30 in the morning and then check out at 6:30 am. He stared at me with a blank stare and shrugged. At this point I requested that they cancel my reservation (luckily a friend had checked in earlier and had a room in which I could crash) and he so kindly informed me that they would waive the late cancellation fee... Right. I felt horrible for the fellow late night travelers left stranded.... Not once did Hilton's representative act engaged or concerned. Moreover I would expect some sort of apology and perhaps an offer for coffee etc. While suggesting I wait 2-3 hours for a clean room at midnight.
That being said, my friend's room seemed clean. The bed was comfortable and the proximity to SEA-TAC can't be beat-that is if you actually get a room.
- Also Known As:
- Hilton Seattle Airport Hotel Seattle
- Hilton Seattle Airport And Conference Center
- Hilton Seattle Airport Hotel
- Hilton Hotel Seattle
- Hilton Seattle
- Seattle Hilton
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Priceline, Olotels, Hilton Hotels, getaroom.com, Venere, Tingo and Otel so you can book your Hilton Seattle Airport & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.