Despite the clash of opinions of other TA travelers, I chose this hotel for one transit night: we were arriving from Europe and heading to Alaska the next morning. An hotel near the airport with a free shuttle service, at an almost reasonable price, was enough to forget the risk of possible little discomforts. Our rooms, 2 Superior Queen Room, notwithstanding their typology, were quite basic, but I am not so exigent and those rooms were ok for us. At the front desk I met nice people and I’ve also printed our boarding cards for free. The next morning our departure was too early so the breakfast was not available. No problem.
The problems started the next day. I was in Alaska, secluded in a 4 room lodge, out of Fairbanks, trying to capture the Northern Lights, when I received the 1st of a long series of long, expensive, intercontinental phone calls from my bank and my family. The compliance office of the bank itself, in Italy, noted a suspicious list of transactions (in total for around 930 US Dollars) all done the 5th of March in the USA, and for security reasons they have blocked my credit card. To put it briefly, the story continued also the next month with a series of investigations by the recipients of those payments. The proof of where and of who did a misuse of my credit card, is well summarized in the mail that I received from the general manager of the hotel: “… I would like to convey that we do understand your frustration and genuinely support your effort to bring closure to the matter. I would also like to inform you that due to your complaint, we have taken appropriate action by discontinuing the credit card imprinting of customer credit cards and have reported your complaint to the police department, who is now undergoing an investigation on the matter. Meanwhile, A******** has been suspended until further notice. I sincerely appreciate your cooperation and would keep you updated of any further action…”
My question is: is it possible that, while checking the validity of a credit card, instead of the rapid electronic controls, they still use the old, anachronistic and dangerous system of imprinting a credit card? After the rooms check-in, my credit card had immediately been given me back, but the carbon copy paper with all the details of that card remained there, available for any ill-intentioned person. And somebody actually used it. Beware!
Luckily, almost all the money has returned me back, but after that e-mail, nobody of this hotel wrote to me just to say a few words, such as: “sorry for the inconvenience, sorry for the money you’ve spent in phone calls and sorry for having ruined your Alaskan holiday ”. And I still keep waiting for.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.