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“hotel stay” 4 of 5 stars
Review of Doubletree by Hilton Seattle Airport

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Doubletree by Hilton Seattle Airport
3.5 of 5 Hotel   |   18740 International Boulevard, SeaTac, WA 98188   |  
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Free of Fees
Ranked #12 of 34 hotels in SeaTac
GreenLeadersSilver level
poplar grove, United States
1 review
1 helpful vote 1 helpful vote
“hotel stay”
4 of 5 stars Reviewed October 28, 2013

Person who checked me in was a but stuffy, the night folks at desk were very nice....loved room but carpet was wet by sink. My trip was during a teachers conference which made it hard to get to my room or the front door, they could have been set up in a different location of the hotel.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeSeattle, Public Relations Manager at Doubletree by Hilton Seattle Airport, responded to this review, November 1, 2013
Dear DoubleTree Guest,
Thank you for taking the time to review your recent stay. Although we regret to hear about the disappointing service you received at check in, we are pleased that your overall stay was pleasant. We hope you enjoyed the conference and look forward to welcoming you back again soon.
Kind Regards,
Jessica Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
Date | Rating
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English first
Vancouver, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed October 25, 2013

We stayed at the Double Tree on a Friday before flying down to L.A.

The hotel was busy but the check in was fast and easy. The person at the desk was great but they gave us a room in the tower on the 7th floor facing the road. Had we been given a room on the opposite side of the tower away from the road everything would have been excellent.

If you're in the tower expect a bit more walking as the elevators are at the opposite end of the building from the lobby.

The room was, clean, well stocked, good beds

After putting the luggage in the room we went down to the restaurant for dinner. The server was very good. To our surprise the burgers and salads were great.

Problems started when a car alarm went off a 1:30am - then 2:00am a police siren - 3:30am cars racing down the street - 4:15am a jet landed - 5:30am trucks.

The noise was mentioned to staff at check out. They offered to take $20 off. I said "Is that all a bad night sleep is worth?"

We parked the car here for a week while we where in LA. The shuttle bus staff and the valet were excellent.

Room Tip: Room in the tower facing the road have more noise.
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeSeattle, Public Relations Manager at Doubletree by Hilton Seattle Airport, responded to this review, October 29, 2013
Dear DoubleTree Guest,
Thank you for taking the time to share your feedback. Although I am pleased to hear that you found your room to be clean and enjoyed a good dinner in our restaurant, I’m disappointed to learn about the frustrations you experienced. I'd like to apologize for the noise issues that you encountered during your stay with us. When you come to a hotel you're expecting to get a great night's sleep and unfortunately we were not able to provide you with that. Again, I thank you for your review and we'll be sure to keep your comments in mind as we make future improvements to our hotel. I'd love to have you back to give our hotel a second chance.
Kind Regards,
Jessica Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 25, 2013

Great, easy place to stay if you need a room close to the airport. Efficient check in, had to switch rooms due to musty smoke smell: fast and easy, great lobby concierge. Don't expect much help when pulling up as valets are too busy talking to pay attention to a guest in a car that might need help. Restaurant staff was fantastic dealing w/ food allergy.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeSeattle, Public Relations Manager at Doubletree by Hilton Seattle Airport, responded to this review, October 29, 2013
Dear DoubleTree Guest,
We appreciate your comments regarding your recent stay with us. We are pleased to hear that your overall experience was positive and that our proximity to the airport met your needs. We regret to hear of the poor service you received from our valet. We will use your comments to review the importance of customer service with our team members. Thank you again for your review, and we look forward to welcoming you back soon!
Kind Regards,
Jessica Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yelm, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 25, 2013

We had a good stay at the Double Tree for our conference. The arrangement of the halls and floor levels were slightly confusing but after day 1, it was easier to navigate. We did not hear any planes even though we were close to the airport.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeSeattle, Public Relations Manager at Doubletree by Hilton Seattle Airport, responded to this review, October 29, 2013
Dear DoubleTree Guest,
Thank you for taking the time to share your feedback. We are delighted to hear that you had a pleasant stay. Because our property is quite large, our team members are always willing to point guests in the right direction! We look forward to welcoming you back again!
Kind Regards,
Jessica Harris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 24, 2013

Room was farthest from the lobby, was more like a motel, shuttle was unreliable and late to and from hotel, registration desk employee sarcastic. Terrible, bad, worst experience, will never go back again, walked a mile with luggage, didn't look like other Doubletree hotels stayed at in the past, must really be going downhill, wouldn't recommend to anyone.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeSeattle, Public Relations Manager at Doubletree by Hilton Seattle Airport, responded to this review, October 29, 2013
Dear DoubleTree Guest,
Please accept our sincere apologies for the hassle and frustration you experienced on your recent stay at our hotel. We strive to make every guests' stay a pleasant one from check-in to departure through quality service and amenities, and we regret this was not your impression. We will use your comments as part of our ongoing service training and hope you will give us another opportunity to show you the quality stay you deserve should you return to our area in the future.
Kind Regards,
Jessica Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2013

The room is clean and good. I had aexcellent brakfast. The airport shuttle service is good to me. And the shuttle to the shopping mall is good, too. Hard to make a connection to a HDMI port of the room TV set.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeSeattle, Public Relations Manager at Doubletree by Hilton Seattle Airport, responded to this review, October 29, 2013
Dear DoubleTree Guest,

Thank you for the 5 star review! We are delighted to hear that you enjoyed our complimentary shuttle service to/from the airport and also nearby shopping! We appreciate your kind comments and look forward to welcoming you back soon!

Kind Regards,
Jessica Harris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 22, 2013

The facility is massive! You really need a gps to get around!
It took two days before I really figured it out. Its no wonder that they give you a map!
The rooms are great.I had a lake view room for a week,and it was quite pleasant when the fog lifted!The staff were very nice! Restaurants served great fare although the prices were a little steep!
Very transient guests as is to be expected at an airport Hotel,but good gym facilities and an outdoor pool! Never saw anyone near the pool in that weather but it was a nice area.
Overall I was comfortable,but wouldnt want to be here longer than necessary as it is near the airport and not much else.

Room Tip: Lake view rooms I was in 5323
See more room tips
Green Features: Good to be green, and this Hotel tries. There are recycle bins in the rooms which is great, however I would like them to use real cups instead of paper ones.
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeSeattle, Public Relations Manager at Doubletree by Hilton Seattle Airport, responded to this review, October 29, 2013
Dear DoubleTree Guest,
We appreciate your feedback regarding your recent stay and are happy to hear that your overall experience was pleasant. Because our property is quite large, we do offer a map at check-in and virtual maps throughout the hotel. Also, our staff is always eager to help point guests in the right direction. We are pleased that your enjoyed the comfort and great view of your lake view room. We hope to see you again soon when you are in the Seattle area!
Kind Regards,
Jessica Harris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Seattle Airport

Address: 18740 International Boulevard, SeaTac, WA 98188
Phone Number:
Location: United States > Washington > SeaTac
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in SeaTac
#6 Business Hotel in SeaTac
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Seattle Airport 3.5*
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Also Known As:
Doubletree By Hilton Seattle Airport Hotel Seattle
Doubletree Seattle
Seattle Doubletree

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