Checking in was a breeze as a HHonors member and then came the instructions on how to get to the room. This involved up and down two different elevators, finding a skybridge and then wandering down angling corridors - to eventually find our room. The fact that 4 out of 5 guests we ran into on the way to the room were lost or confused suggests that the architect did not have simplicity at the top of his/her list.
While the soup in the restaurant was quite tasty, and the chocolate chip cookie at check-in was a nice gesture - I was sorely disappointed, however, when I finally got ready for bed and tried to turn on the TV. No luck - even after the technician showed up and tried to get it to work. He needed to change the power system to get it to run. We were tired and frustrated - then went to turn on our laptops to find that we would get charged for each device. To give the evening front desk staff credit - they comped our internet.
I have the sense that this is older hotel and should be scheduled for a retrofit. Electrical outlets not located for 21st century - but they did have a power bar on the floor by the desk.
The hotel is close to the airport - but so are a number of other hotels - with working TVs.
I've stayed at a number of hotels around Seatac and this is not on my recommended list.
Ask for a room close to the lobby - or you should pack a lunch. Make sure to check the TV when you g...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear DoubleTree guest, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with some of our facilities. Our guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. In fact, we are currently discussing different options to improve our electrical service. I truly apologize that you had problems your TV as well as issues charging your laptop. I can assure you that your comments have been taken into consideration and we are doing everything we can to improve our guest experience. Again, thank you for your comments and we hope to have another opportunity to serve you, if your travels bring you back to our area. Best regards, Casey Knopik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.