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“Great and friendly staff” 5 of 5 stars
Review of Doubletree by Hilton Seattle Airport

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Doubletree by Hilton Seattle Airport
3.5 of 5 Hotel   |   18740 International Boulevard, SeaTac, WA 98188   |  
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Ranked #11 of 34 hotels in SeaTac
GreenLeadersSilver level
Renton, Washington, United States
1 review
“Great and friendly staff”
5 of 5 stars Reviewed December 3, 2012

This is a very nice hotel, and the front staff was excellent. If you can, get a room in the tower, those rooms have a great view! Room service deliveryperson was friendly and efficient! WiFi is a bit slow, especially if a bunch of people hook up at the same time.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeSeattle, Public Relations Manager at Doubletree by Hilton Seattle Airport, responded to this review, December 6, 2012
Dear DoubleTree guest, Thank you for your review of your recent stay with us. We are so glad to hear that the staff was friendly and that you enjoyed your view from your room. And thank you for the information about the wireless. We appreciate and value all feedback, as we are always trying to improve. Best regards, Casey Knopik
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1,363 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
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Vancouver, Canada
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed December 2, 2012 via mobile

Stayed over to catch 6:30am flight

1. Air vent kept clicking all night making me think someone was at door

2. Paid for parking at check in, then had to pay at machine at exit as well

3. Unable to sleep because I was the dinner buffet for some sort of bugs. I believe they were in the bed covering due to the location of the bites. All along my 'chest' and on the underside of my upper arms.

Now I am afraid to put my sleepwear in my suitcase.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeSeattle, Public Relations Manager at Doubletree by Hilton Seattle Airport, responded to this review, December 6, 2012
Dear DoubleTree guest, We apologize for the very unfortunate experience that you had at our hotel. Our guests’ health and safety is very important to us and is always a focal point of our property operations. We appreciate that you brought this to our attention and are working to make sure the problem is addressed. Please reach out to us if there is anything further we can do to assist you. Best regards, Casey Knopik
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Spartanburg, South Carolina
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 1, 2012

This Hotel used to be my favorite in the SeaTac area, but the service seems to go down tremendously.
Shuttle bus will not bring you to the Light Rail anymore.
The complimentary "Continental Breakfast" turned into a $10 voucher, now this has even been downgraded into an $8 voucher to be used at the cold and draughty Espresso Bar area.
A little attention for HH Diamond members - gone.
Wifi is advertised, but the speed is poor.
Request for a certain floor level - ignored.
Substantial party noise on the floor during the night: "We are so sorry"
Unfortunately I cannot recommend this Hotel to friends anymore and will stay in other fantastic Hotels in the area with outstanding service, just minutes away.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeSeattle, Public Relations Manager at Doubletree by Hilton Seattle Airport, responded to this review, December 3, 2012
Dear DoubleTree guest, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay and appreciate your feedback regarding recent changes at our hotel. We’ve addressed these issues with our staff and hope that next time you’re in the area you’ll visit us again and experience a higher level of customer service. Thank you again for your comments. Best regards, Casey Knopik
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Quincy, Massachusetts, United States
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 30, 2012

We travelled to Bouchard Gardens, crossed via ferry to Victoria Island in Canada. Took two buses to Bouchard Gardens and got great tour of their splendid gardens. Stayed three nights
and each night was more fascinating than the one before it. Their desk staff was extremely accomodating and they were well trained Concierges. Just a short walk from the Hotel is the Light Rail that takes to see Mount Ranier, Sea Hawks Statium and Shopping in downtown Seattle. Car Rental and hotel stay were arranged through Hotwire.com and savings were great.
A must see when you were in Seattle was Saint Anne's, we visited the Tower which is an Icon for the City of Seattle and they have Glass Blowing Foundary and the workers were extremely friendly. Seattle and the Surrounding Countryside are an excellent Vacation and when you see the Pike's Public market with all the freshest Catches from the sea and he assortment of Cheeeses you will love this stay. Your only question that will be un answered when you leave, is when can i come back and see it again.

Room Tip: To choose a good room use a service like hotwire and when you arrive they give you a free cookie, th...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeSeattle, Public Relations Manager at Doubletree by Hilton Seattle Airport, responded to this review, December 3, 2012
Dear DoubleTree guest, Thank you for your wonderful review of your recent stay with us. We are so pleased to hear that you found the staff accommodating, the concierges helpful and the light rail convenient. We are also glad to hear that you were able to enjoy so much of what Seattle has to offer. We hope to see you again! Best regards, Casey Knopik
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Gig Harbor, Washington, United States
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 28, 2012

Another couple and my wife and I spent the night at this Doubletree as our flight from Sea-Tac airport departed quite early the next morning. From the moment we approached the desk and were greated by one of the friendliest desk clerks we've met, through the time we had to depart the next morning, we felt relaxed. We have stayed at places more expensive than this place that weren't nearly as relaxing. The patrons sitting in the bar were even friendly! Our rooms were rather spacious for what we asked for, just for the one night. Not sure what more anyone could ask for: clean and spacious rooms, comfortable both in and out of the beds, and color schemes set to help us relax.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeSeattle, Public Relations Manager at Doubletree by Hilton Seattle Airport, responded to this review, November 29, 2012
Dear DoubleTree Guest, Thank you for your review of your recent stay with us. We are so pleased to hear you had an enjoyable time and that you found the room clean, spacious and the beds comfortable. Also that the staff was friendly and you felt relaxed for your flight. Hope to see you again. Best regards, Casey Knopik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, Washington
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 26, 2012

We stayed at this hotel on November 6, 2012 because we had an early morning flight to Las Vegas and didn't want to compete with Seattle traffic. We checked in around 7 pm. Check was good, our hotel room was far away from the lobby. This hotel has "pods" so you might have a long walk to get to your room. It was the evening of the presidential election and our television didn't work! I called the front desk and maintenance showed up right away. They brought a TV from a different hotel room and switched out ours, took about 30 minutes. The maintenance men were very nice.

I'm always cold and our room would not heat up, I finally took a really hot shower to shake that cold feeling. While the maintenance men were fixing our TV, they looked at the heater as well but couldn't make it warmer.

Other than the TV and the heater, the beds were comfortable. The shuttle was on time, running every 20 minutes to the airport. I thought it was a pretty good value, I got the rooms on-line with the early/non-refundable rate.

Room Tip: If you don't want to walk far from the lobby, ask for a close room. The walk can be very far!
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeSeattle, Public Relations Manager at Doubletree by Hilton Seattle Airport, responded to this review, November 29, 2012
Dear DoubleTree guest, thank you for your review of your recent stay with us. We apologize for the malfunctioning TV and are glad to hear that our staff was able to get it switched out for you. We are very pleased to hear that you found the beds comfortable and the shuttle convenient. Hope to see you again. Best regards, Casey Knopik
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Alexandria, Virginia
Top Contributor
108 reviews 108 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 24, 2012

I chose the Hilton Doubletree Seatac Airport because it had a free shuttle to the airport. I had a 5am flight and the Doubletree had great free shuttle times to get me to the airport on time. This hotel was also close to the metro train to get into and out of Seattle. Check in was fast and my room was clean. This hotel had a nice on site Starbucks and a late night restaurant. The late night menu was very expensive and I could not bring myself to order because the prices were so outrageous. I'll pay good money for good food, but that was a simple late night menu. I'm glad I did not have a rental car because the prices they wanted to park were obscene and clearly taking advantage of the guest. The hotel had a nice outdoor heated pool and hot tub that was being used by a ton of children, so I didn't get a chance to use the spa area. There was a large band camp going on for high schoolers so the hotel was filled with kids. I note this because the hotel was very quiet considering. The hotel staff did a good job making sure the children were not a bother to the other guests. My room was clean and spacious. The shower area was nice and had a lot of counter space. My room also had a very large balcony. Over all I'd stay here again. I just wouldn't park a car or eat at the restaurant.

Room Tip: I usually recommend a high floor to avoid parking lot and street noise, but in this case you will he...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeSeattle, Public Relations Manager at Doubletree by Hilton Seattle Airport, responded to this review, November 29, 2012
Dear DoubleTree guest, Thank you for your review of your recent stay with us. We are so pleased to hear that you found your room clean, spacious and the hotel quiet. We are also happy to hear that your check-in was fast. Hope to see you again soon! Best regards, Casey Knopik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Doubletree by Hilton Seattle Airport

Address: 18740 International Boulevard, SeaTac, WA 98188
Phone Number:
Location: United States > Washington > SeaTac
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in SeaTac
#6 Business Hotel in SeaTac
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Seattle Airport 3.5*
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Also Known As:
Doubletree By Hilton Seattle Airport Hotel Seattle
Doubletree Seattle
Seattle Doubletree

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