Our reservation was made with a friends and family stay rate and I felt like I was at the inquisition. I've used the F&F at other Redlion's and never had a problem. After stepping up to the desk I was asked for my F&F form (hum, never needed that before)... since I didn't have that, the desk person proceeded with the questions "what's the managers name?" Since my daughter works for RLH and not me I said What I thought his name was "what's the phone number there?" How should I know, I don't work there, "can she fax me the form?". "Here I'll just have you fill one out". After this wonderful interaction we proceeded to our room which was probably viewed much more critically by me because I was less than happy by my front desk experience. The room smelled stale and musty. We had one mini shampoo, lotion and bar of soap. I decided to have tea (of which there was only one) only to find no creamer or stirrer. Sigh.... My one opportunity to get away for two days was tarnished by my less than stellar front desk reception. Why would you treat an employees family like they were trying to rip you off by getting a F&F rate? We won't be back, there are 2 other RLH in the area.
- Official Description (provided by the hotel):
- The Red Lion Hotel Richland Hanford House in Richland Washington is located right on the scenic Columbia River, 10 minutes from the Tri-cities Airport via our complimentary airport transportation. On downtown Richland's main arterial, the hotel offers convenient access to the Hanford Nuclear Reservation and all of the businesses located there including Battelle, Energy Northwest, Bechtel, Framatone, and HAMMER.Our 149 spacious guest rooms, including seven suites, feature all the amenities you'd expect of a first-class hotel, including Red Lion's signature plush Sealy pillowtop beds, Eco Fresh Environmentally Responsible Products (ERP), complimentary wi-fi, telephone dataports and room service. We also have laundry and valet services and a fully equipped business center.For fun and relaxation, enjoy our outdoor pool and whirlpool or work out in our fitness center. Nearby you'll find Howard Amon Park with a 7-mile path along the river for walking or jogging. Golf, tennis, boat rentals and shopping are close by as are some of the area's 20 wineries and the Columbia River Exhibition of History, Science & Technology. ... more less
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- Also Known As:
- Red Lion Richland
- Richland Red Lion