I was booked through your hotel website for my stay at Renton, WA Clarion Hotel June 13 - 15, 2014. Reserved Two rooms: One King bed room and one two queens bed room. Upon check-in at 11pm, your staff stated they cannot give me the two beds room as I reserved because they gave away all the queen beds room. (According online booking at your website, it stated all rooms which has booked will be hold up to the second day at 7am, but my two beds room has been given away sadly) I have no choice but to stay for a single King bed. Your staff upgraded me to a jacuzzi suite but all I need is two beds. Compromising what I was not book for then your staff told me that I have to check out the next day before check out time because the suite is reserved for other guests for the second day. Also they cannot promise me the second night of stay will be a two beds room. For the two night stay in your hotel, I was not expecting the hassle of changing room. As the night shift staff told me the manager will be there the next day to "help" me with my problem so I was trying to be very nice and accommodating so I did what I was told to do compromise for the night and wait for the second day. What upset me was, the next day when I was checking out at around 10am, the manage was not in until noon and no one on duty has the authority to "settle" or "handle" situation. So I left my contact phone number, expecting a call from your hotel. No phone call has made to me from your hotel at all. I do not want to sleep on the couch for the second night because that was what I did for the first night when a two beds was reserved and only ONE BED was delivered, therefore by 5pm I have no choice but to make an extra trip back to the hotel, to make sure the night of the stay is handled. The Manager was out. Staff told me manager will be back in 30 minutes and will contact me right away. With finally one hour wait and I am heading out for dinner at 6pm, FINALLY your manager is there to "help" me with the issue. As your manager promised to deliver what makes me satisfied, (50% discount for my stay and a letter to explain the issue, your manage has only achieved half, which was the discount) Until now, it has been 10 days I have not received any letter at all. And I left my address, email and phone number for your hotel staffs.
As a customer I have to worry, keep chasing the tail of my nights of stay, checking my cell phone waiting for a solution for the second night of stay, what was reserved is not delivered promptly. I am more than disappointing with the customer service that I have experienced . As a frequent traveler, I have not encounter any customer service worse than that. Not to mentioned other little things that I am not satisfied with the room, like the half used shampoo is in the bathtub, empty box of Kleenex is not refill before guests check in. I do not think I will recommend anyone for the stay in your hotel chain
- Official Description (provided by the hotel):
- The Clarion Hotel® is ideally located just minutes from many Seattle attractions and local points of interest. This Renton, WA hotel is close to the Valley Medical Center, The Museum of Flight, Pacific Raceways racetrack, downtown Seattle, the Seattle-Tacoma International Airport (also known as the Sea-Tac Airport) and the Space Needle building, which offers spectacular views from its observation deck 520 feet above the city.Spend a relaxing afternoon watching a baseball game at nearby Safeco Field ballpark, home of the Seattle Mariners. The entire family will enjoy miniature golf, go-karts, bumper boats, laser tag and much more at the Family Fun Center, located just one mile from the hotel. Spend the day shopping at Westfield Southcenter mall, which features more than 200 stores and 20 restaurants, located just three miles from the hotel.The surrounding area offers something for everyone, with a variety of entertainment venues, shopping centers and outdoor recreation, including golfing, fishing, boating and skiing. Several restaurants and cocktail lounges can be found in the vicinity. ... more less
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- Also Known As:
- Clarion Hotel Renton
- Renton Clarion
- Clarion Renton