This was my worst hotel experience ever! First off, I found a roach in my room. When I took the problem to the staff, they said they didn't have a roach problem and refused to do anything about it. I thought maybe they'd switch me to a different room, or comp me a free night; but they offered nothing. The front desk clerk even insinuated that I was lying, and asked if I'd taken a picture. Thank god I had the foresight to snap a pic of the roach on my wall. I as also brought the dead roach down to show her in person but they clearly doubted my claim.
I also had huge problems with billing. My husband and I each used our own credit cards to pay. Somehow my husband's card got ran for $127, and the funds were being held by the hotel. We did not authorize them to use his card, because mine had already been charged that day. The manger could find no reason his card was charged, and she kept telling me that it was my bank that was the problem, not the hotel. She didn't even want to call their processing center to release the funds. After a lot of noise, she finally made the call and got the money released, but now it will take until July 1st to get my money back. That's unacceptable. Being in the service industry, hotels usually do everything they can to res$olve complaints. The staff at the clarion acted like I was bothering them, and showed a lot of attitude. The rooms were nice enough, but if I pay $127 a night, I expect that roaches won't climb up the wall. Plainly speaking, the desk clerk and the manager were rude to me. I would not recommend this hotel.
- Official Description (provided by the hotel):
- The Clarion Hotel® is ideally located just minutes from many Seattle attractions and local points of interest. This Renton, WA hotel is close to the Valley Medical Center, The Museum of Flight, Pacific Raceways racetrack, downtown Seattle, the Seattle-Tacoma International Airport (also known as the Sea-Tac Airport) and the Space Needle building, which offers spectacular views from its observation deck 520 feet above the city.Spend a relaxing afternoon watching a baseball game at nearby Safeco Field ballpark, home of the Seattle Mariners. The entire family will enjoy miniature golf, go-karts, bumper boats, laser tag and much more at the Family Fun Center, located just one mile from the hotel. Spend the day shopping at Westfield Southcenter mall, which features more than 200 stores and 20 restaurants, located just three miles from the hotel.The surrounding area offers something for everyone, with a variety of entertainment venues, shopping centers and outdoor recreation, including golfing, fishing, boating and skiing. Several restaurants and cocktail lounges can be found in the vicinity. ... more less
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- Also Known As:
- Clarion Hotel Renton
- Renton Clarion
- Clarion Renton