Though I'm a SPG Platinum, we chose to stay at the Redmond Town Center Marriott for a weekend evening to catch a movie and dinner. The location is excellent for shopping and eateries, no question. Upon arriving, the Valet was nice and friendly, though we self parked (probably shouldn't be a charge for it, but even that is $16.) Oh well. It's close and easy. Ditto on the friendliness of the front desk. Very nice and genuine. Hotel lobby is clean and attractive; we didn't explore it much but no issues. The room however was another issue. Since I have no status with Marriott, my expectations were reasonable. Nevertheless the rooms are small. Very small. No frills but OK. Other than some wallpaper and a few expensive touches like the vanity material, nothing to brag about in the bathroom either. But again, it is fine. No robes or personal touches. One regular coffee with two of us staying (though I'm sure after a call it would have been remedied). I noticed part of the bed was untucked which made me curious so I peeled back the bed sheets. Gross! The linens had NOT been changed. There was body hair and lint all over the sheets. I told the front desk and he was very nice and sympathetic and said he would take care of it immediately, we then left for some shopping. Upon return there was some wine and cheese. A nice gesture. The bed was re-made, but obviously I checked it again. To my chagrin, the sheets had not been changed. Same sheets even with an old spot we noticed from before to confirm it. I again informed the front desk. They were obviously upset that the cleaning staff had blown them off and tried to pull a fast one. I don't know if they thought we were lying or what, but I was not happy about it. As a result, we probably won't be back. I don't appreciate anyone thinking they can pull that off (clearly the cleaning staff tried not once, but twice to avoid changing linens) particularly for over $100 a night.
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- Also Known As:
- Redmond Marriott Town Hotel Redmond
- Marriott Redmond