So, I've stayed at Cave B a few times however it's been about 3 years since my last stay. We're also former wine club members as we really like the wine here. Anytime I think back to Cave B, it always made me happy because I could bring my dog, hike down to the Columbia, enjoy a nice dinner and great wine. So, thinking that would be what we would get, we decided to stay here again for a night on our way home. BOY WAS I WRONG!!!
First, I emailed the hotel asking if they had any special week day rates since I knew they would be slow...answer? Nope! Well, ok...we're still going to book.
We get there, ask how much it would be for a 2 bedroom cliff house instead of the 1 bedroom cliffhouse, they wanted $80 more a night for it. Valeria, the front desk girl called was very nice and was able to get up into the 2 bedroom for $50 more. Well...the 2 bedrooms is NOT a 2 bedroom. It's a 1 bedroom with a studio. One of the beds shares the same area as the living room so no privacy at all. But, we were ok with it...we're close friends and decided to just leave it as is and enjoy our night.
We had a nice dinner and fun wine tasting then headed in for the night.
Almost all the blinds are broke
Doors to outside have big gaps that let bugs in
NOT a 2 bedroom
Management lacks professionalism and hospitality.
TV is so small...it's high, far back and hard to see.
Ran out of toilet paper (called 2 times for more...had to use coffee napkins and tissues. 1 more roll of TP showed up an hour later).
Outlets don't all work
Coffeemaker was broken
Toiletries smell nice
Now, after all this...we leave around noon and head home. I look at my phone and see I have a missed call and voicemail. I listen to it...and who is it?? It's Claudia (I think that was her name from Cave B). The message says that I had a dog in the room (This is true, I told them when I checked in) and that we lied and didn't tell them. She then accused that there was pee on the bedskirt so they were going to charge us the pet fee, cleaning fee and that was that. Well, now you've pissed me off. 1. I did tell you and you accuse me of not??? (another person heard this whole conversation) 2. you then say our dogs pee'd in the place!!! I travel with my dogs about once a month and they do NOT pee or I'd NOT ever bring them with me. They are 100% potty trained and I bring 4 furniture covers with me anytime I travel as to make sure that the place is respected and cared for by us. Not to mention, these 2 dogs traveled with me on my previous visits to Cave B as well. UNBELIEVABLE! So, I call back and Claudia basically said the same thing the message did. She challenged me on the phone, was rude and condescending. I refused and did not authorize her to charge any additional charges and she did agree to "waive" the additional cleaning fee they were going to charge.
When did this place get so desperate that they try and pull out these tricks to make more $$? We spent $300 for the room for 1 night, $400 at the winery, $200 at dinner and then they do this?? Until this property has different management, I will not be coming back. It's a shame as this used to be such an amazing place.
My tip is to stay at another destination hotel...Skamania Lodge, Suncadia, Willows Lodge...anywhere...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
As you know from prior visits,. we are a pet friendly facility. We have set aside several rooms in which dogs are allowed to stay with their owners. Had we been aware that your dogs were traveling with you, you would have been booked into one of those rooms. Our pet policy clearly states that dogs must be crated if left unattended in your room, and that damages (including extra cleaning), caused by unattended pets will be charged accordingly. I understand that there were two dogs in the room.. The person who called you about these issues was following through on information provided to her by staff members.. Always awkward when one's beloved pets are being accused of not being on their best behavior.!Although extra cleaning was required in the room in which you stayed, those fees were waived. Employees have been counseled as to how this could have been handled better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.