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“Very nice hotel in small town” 4 of 5 stars
Review of BEST WESTERN PREMIER Plaza Hotel & Conference Center

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BEST WESTERN PREMIER Plaza Hotel & Conference Center
4.0 of 5 Hotel   |   620 South Hill Park Drive, Puyallup, WA 98373   |  
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Ranked #1 of 7 Hotels in Puyallup
GreenLeadersBronze level
Akron, OH
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Very nice hotel in small town”
4 of 5 stars Reviewed January 4, 2014

Imagine that most people who stay at this hotel are visiting family or looking for an inexpensive hotel near Tacoma. It is in a location near I-5 ( and a mile from my sister's house), and is a well kept and updated property.

We stayed over Christmas while visiting my sister and enjoyed the attractive holiday decorations and friendly staff. Was nice that they had somewhat limited service on Christmas morning so that staff could spend time with family. The new indoor pool is small and the hot tub is pretty much that - jets blow out water and not strong air bubbles, but the area was clean and well kept.

The hotel interior is a traditional style with crown molding in the rooms! Unfortunately, compared to our last two Best Western's on our trip the bathroom areas in the room where we stayed were very small and older. My parents visit my sister often and told us that the rooms where they typically stay have much larger bathrooms that are updated - so we wondered if a renovation is in progress and we ended up with an unrenovated room!

The price could not be beat, a king room over the holiday (and the hotel was very full) was $89 per night at a AAA rate! A fantastic deal - nice room, good breakfast, indoor pool, fridge and microwave in room and friendly staff - hard to beat!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa D, Front Office Manager at BEST WESTERN PREMIER Plaza Hotel & Conference Center, responded to this review, January 24, 2014
Thank you for taking the time to share your experience at our hotel during the holiday season. We are sorry to hear that you were not satisfied with the bathroom, however, we do have different room types with larger bathrooms available. If you are traveling this way in the future we would love to have you back!
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281 reviews from our community

Traveler rating
    198
    60
    13
    9
    1
See reviews for
89
73
23
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
McBride, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 3, 2014

My grandson (8) and I had a great time swimming, hot tubbing, working out, watching his choice of video from a large selection FREE, eating a filling and balanced breakfast, snacking, eating in our room..popcorn in the microwave(there was also a fridge and a safe). Shopping is near (the mall, Toys are Us, Costco, icecream, etc. etc.) Easy access from I 5, highway 512, highway 187.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa D, Front Office Manager at BEST WESTERN PREMIER Plaza Hotel & Conference Center, responded to this review, January 24, 2014
Thank you for choosing our hotel to celebrate your grandson's birthday! It sounds like you both enjoyed yourselves. We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewiston, Idaho
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 2, 2014

I have stayed at this newer hotel twice. I have stayed at MANY Best Western hotels in the US and Canada and this one falls in the "nicer" category. The hotel is located in a safe and central location. The hotel is well kept and clean. The staff is professional looking and friendly. The rooms are clean, quiet and well decorated. The lobby common area is cozy and inviting and the on-site Bistro is a nice feature. The pool and fitness areas are clean and functional. The breakfast leaves a little to be desired, just ordinary in comparison to other hotels of this quality. It's standard breads, yogurt, dry cereal, juice and chaffing dish prefab scrambled eggs and a breakfast meat. It is OK, and at least you can start the day with something to eat. They do provide a nice fresh fruit assortment and cookies as well as coffee during the day. I would most certainly stay here again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa D, Front Office Manager at BEST WESTERN PREMIER Plaza Hotel & Conference Center, responded to this review, January 24, 2014
We appreciate you taking the time to write such a nice review about your stay with us. We are currently working on ways to improve our breakfast so thank you for bringing this to our attention. We hope you will choose our hotel again during any future travels to our area!
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Seward Ne
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 28, 2013

What a great place to stay.... so beautifully decorated for Christmas and so very welcoming!! Our room was very spacious for a King Room and very, very clean. . Bed was very comfortable, breakfasts were great and everyone was very welcoming...

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa D, Front Office Manager at BEST WESTERN PREMIER Plaza Hotel & Conference Center, responded to this review, January 24, 2014
We appreciate your comments and are so glad to hear that we were able to provide such a good experience for you during the holiday season. We are looking forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Stevens, Washington, Usa
1 review
4 of 5 stars Reviewed December 11, 2013

The hotel was very nice and comfortable. The staff were excellent. The location of the hotel was perfect for my needs. The lounge area was beautiful and very welcoming. My only suggestion would be for a different kind of pillow.

Room Tip: Better pillows!
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa D, Front Office Manager at BEST WESTERN PREMIER Plaza Hotel & Conference Center, responded to this review, January 24, 2014
Thank you for your great comments. We do have a pillow menu available offering different types of pillows, so next time you stay with us just let us know what your preference is and we will take care of this!
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A TripAdvisor Member
5 of 5 stars Reviewed December 7, 2013

I enjoyed my stay because the staff are super sweet and helpful. The atmosphere is warm, cozy, with a touch of class. I also enjoyed the warm cookie and bowls of fruit, hot coffee and tea, and the fireplace in the lobby.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa D, Front Office Manager at BEST WESTERN PREMIER Plaza Hotel & Conference Center, responded to this review, January 24, 2014
We are so glad to hear that you enjoyed your stay with. We hope that you will choose our hotel again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Top Contributor
100 reviews 100 reviews
18 hotel reviews
Reviews in 37 cities Reviews in 37 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed December 4, 2013

I like the hotel located on the same property better. Here the pool is smaller, the breakfast not as good and the staff not as friendly. We stayed for 6 days and our room was not cleaned on two of those days. The room was large and the bed comfortable. The bathroom/toilet is quite small and the sink is inside the sleeping area. There is a fridge and a coffee maker and there is coffee and cookies and fruit 24 hours per day in the lobby. There is a tiny convenience store that sells snacks and sandwiches. There is a restaurant/bar open from 5-9pm but we were never around when it was open. The pool is small but big enough to take a dip and there is a hot tub. The pool water was cold. The breakfast is eggs and bacon/ sausage, cereal, fruit, yoghurt, and there is a Belgian waffle maker although getting the baked waffle out in one piece was a challenge because there was no spray to apply before making your waffle. They did not have my favorite breakfast item:biscuits and gravy. The donuts varied from day to say which was nice. We use Hotwire so always get a good price.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa D, Front Office Manager at BEST WESTERN PREMIER Plaza Hotel & Conference Center, responded to this review, January 24, 2014
Thank you for taking the time to write about your experience while staying at our hotel. Their are some things that you mentioned you were not completely satisfied with such as our breakfast and lack of friendliness from our staff. These are issues we take very seriously and we are currently working on improvement strategies in these areas. We would love to have you back and hope that you will give us another chance. We definitely appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Plaza Hotel & Conference Center

Address: 620 South Hill Park Drive, Puyallup, WA 98373
Phone Number:
Location: United States > Washington > Puyallup
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Puyallup
#2 Family Hotel in Puyallup
#4 Business Hotel in Puyallup
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Plaza Hotel & Conference Center 4*
Number of rooms: 100
Official Description (provided by the hotel):
The only full service hotel in Puyallup is ready to take care of you and your guests. Newly remodeled with the brand new Fireside Bar & Bistro you can now grab a bite or a locally crafted beer after a long day of traveling. The hotel also features iPod docking stations, 42” flat screen TV’s, microwave & refrigerators and DVD players in all guest rooms. The beautiful new indoor pool can open to the sundeck on summer days and the outside seating area is the perfect place to enjoy a glass of Washington wine while catching up with friends. The event space can easily accommodate a wedding, corporate meeting or any other gathering you have in mind. Just let us know what our full service team can do and we’ll take care of the details. ... more   less 
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Also Known As:
Best Western Park Plaza Hotel Puyallup
Best Western Puyallup
Puyallup Best Western
Puyallup Park Plaza
Park Plaza Puyallup

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