House keeping, Sandra and Crystal are just 2 of the maids here, but you will never forget them if you meet them. They have a very rare quality about them and that is, they take pride in their work, and the rooms are very clean. If you need something, they will actually stop what they are doing and help you. They are friendly, and ever ready to help, Crystal makes it a point to greet and know her guests, and she greets her guests every day she is here. Sandra makes sure she treats everyone equal and always has a smile on her face. I have seen some of the stuff they have to clean, and they do it without complaint, they clean up stuff I wouldn't touch!! If I owned a hotel, I would do whatever I had to do to hire these 2. If you stay here, make sure you tip them well, i'm sure the pay for housekeeping isn't what is should be so help them out and tip them, they care and make the stay here more enjoyable. My dogs love them and are happy to see them. I give 10+ to Sandra and Crystal. These 2 ladies could run this place, crystal should be in management, she's been here 15 years and knows this place inside out.
Rachel and Tera; are friendly too, but Crystal and Sandra Rock!
Nichole in the office is top noch! She know's what shes doing, shes friendly, outgoing, and funny. If you have an issue that needs taken care of see Nichole she will make sure you are treated with respect and she get's the job done.
Night guy Brandez, He is super friendly, and takes care of the night shift. He also takes pride in his work, he is always in a hurry to get things ready and set up for the day shift. He keeps an eye out for you, and he goes out of his way to help. He is always willing to help.
Don't get a single room, they are to small!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 24, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Crossland Tacoma - Puyallup. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case! I will be certain to personally thank Sandra, Crystal, Rachel, Tara, Nicole and Brendon for taking such great care of you and your dogs during your stay with us. It's nice to know their efforts do not go un-noticed.
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It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.