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“No complaints” 3 of 5 stars
Review of Hilltop Inn

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Hilltop Inn
2.5 of 5 Hotel   |   928 NW Olsen Street, Pullman, WA 99163 (Formerly Hawthorn Suites)   |  
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Ranked #3 of 5 Hotels in Pullman
Seattle, Washington
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“No complaints”
3 of 5 stars Reviewed 1 week ago

Clean, updated hotel with spacious rooms for a reasonable price. With memorabilia and such around the lobby, it has a small town feel to it. Staff was friendly and helpful. I enjoyed the indoor pool and jacuzzi with my son. Complimentary breakfast was mediocre, but for "free" there is no complaint.

Room Tip: "View" rooms look down on the town of Pullman and up towards the university campus. The v...
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  • Stayed March 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barb W, Manager at Hilltop Inn, responded to this review, 1 week ago
Thank you for taking your time to review our hotel!

We are updating and improving our breakfast buffet currently, so we appreciate your comments.

Our motto is "Hometown Hospitality" - as we are the only independently owned and family operated hotel in Pullman- the property has been in business for over 70 years. We strive to provide a friendly small town feel- as we are very proud of being "locals" and welcoming guests to Pullman!

Again, thank you for review!
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28 reviews from our community

Traveler rating
    5
    5
    13
    4
    1
See reviews for
15
4
Solo
0
6
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Logan, Utah
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here while on a college visit. Very clean and updated hotel, love the location (close to the action, but not right in it), gorgeous view off the deck. Staff is very friendly and helpful; prices are reasonable. Breakfast is adequate; not great. My main concerns are: the beds are average - not UNcomfortable but not the best night's sleep either, and the noise from adjoining rooms. We could hear everything in the adjacent room. To be fair, the family was very noisy at 5;30 AM, but I don't think the sound insulation between rooms is adequate.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barb W, Owner at Hilltop Inn, responded to this review, 1 week ago
First off, thank you for staying with us and welcome to Pullman! Go Cougs!

Thank you for taking your time to write a review for us- we are still currently in the process of updating our facilities and breakfast buffet and we appreciate your comments.

We hope you give us another chance in the future- we are the only individually owned and operated hotel in Pullman and we enjoy extending our "Hometown Hospitality!"
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Ford, Washington
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 22, 2015

I've bit my tongue long enough. The owner and staff are good people that I enjoy visiting with every time I'm here. The rooms are clean, comfortable, and the new wing (east end) is very quiet. The full service bar is very professional and the drinks are tasty. The restaurant? In all honesty? It's a joke. If the head cook is a trained chef, then he too knows full well, why there's practically nobody dining on Friday or Saturday nights. The desk clerks and bartenders will say it's better but, on my third attempt, over many months, here's how I'd rate, in two words or less, the two meat barbecue dinner priced at $17.00. The Baked Beans taste, "watered down". The Coleslaw is, "boring". The two pieces of sliced Sourdough Bread, "almost croutons". The Pulled Pork, "eh". The Pork Ribs, "here Fido". I guess, if there's any improvement with the ribs it would be this, "at least the meat pulled away from the bone". Food Networks Robert Irvine would ask the owners, "Why do you even want to operate a restaurant"? There are certain things one cannot fake. 1) Create a "unique" menu that isn't already being done by any of the local competition. 2) Hire a quality, well trained chef who has the freedom to "WOW" your patrons with "QUALITY". Before you know it, even locals will be raving about that restaurant at the Hilltop Inn.

Room Tip: East end for quiet...
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  • Stayed February 2015, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barb W, Owner at Hilltop Inn, responded to this review, February 24, 2015
We are so sorry about your experience while dining in the restaurant. We are very excited as we are currently improving our breakfast and dining area, and will have a brand new menu within the next month. Also, we are very lucky to have a great staff but unfortunately, we did not live up to expectations on your visit.

Our apologies. We hope you give us another chance on your next visit to Pullman.
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Wenatchee, Washington
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 20, 2015

Property was very comfortable and we will definitely stay again if we are in the area. Very nice room with very helpful staff. The breakfast was a slight upgrade from basic continental but was hot and fresh. Other reviews had said that this hotel was a little run down but appeared as though it had just been renovated. We found our room quiet and very clean. Great for the rate!

  • Stayed January 2015, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barb W, Owner at Hilltop Inn, responded to this review, January 27, 2015
All of our staff here at The Hilltop- Pullman would like to thank you for your AWESOME review on our behalf. We have a wonderful hometown hospitality team that enjoys meeting and working with guests such as you. We are continuously working on improvements to our hotel, and we appreciate your comments!

We look forward to your next visit!

Barb W.
Owner
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Richland, Washington, United States
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 14, 2014 via mobile

We came to Pullman to see the Messiah performance, which was wonderful. The hotel was very clean and the room was great. Appreciated all the memorabilia on the walls. Our group were the only customers the bar man had, and yet he was more than willing to stay as long as we wanted to stay.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barb W, General Manager at Hilltop Inn, responded to this review, December 21, 2014
The staff at the Hilltop Inn was delighted that you enjoyed your stay with us and the performance. We work hard to provide each guest with the best Hometown Hospitality. We look forward to your visit again, Happy Holidays to you and yours. Barb W. General Manager
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Vancouver, Washington, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 28, 2014 via mobile

We were pleasantly surprised with our stay over dad's weekend. We've traditionally stay at the Holiday Inn Express in Pullman and will no longer. Hilltop Inn had a great room, excellent bar and restaurant, a local feel and nice staff. The view of the University and the sunrise on Saturday morning was beautiful. Breakfast was better than HI with more hot food. Beds were comfortable and the hotel was quiet. The only downside was the lack of hot water in the shower. Could have been all the dads getting clean. :) Overall it was very good. The reviews had us concerned but the place was much nicer than described.

Stayed October 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barb W, General Manager at Hilltop Inn, responded to this review, October 30, 2014
All of our staff here at the Hilltop Inn wants to thank you for you AWESOME words on our behalf. We have a wonderful hometown team that enjoys meeting and working with guests such as you. Your pleasure is our pleasure. We look forward to your next visit. Barb W. General Manager
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Bothell, Washington
Top Contributor
52 reviews 52 reviews
5 hotel reviews
Reviews in 28 cities Reviews in 28 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 11, 2014

We stayed here for a baseball tournament. It was a decent, clean hotel. The restaurant and bar were great. We had a lot of fun in Pullman that weekend and were happy we stayed at this location. Also---- Great group rates!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barb W, Manager at Hilltop Inn, responded to this review, October 12, 2014
Thank you for taking the time to write a review for our hotel we appreciate your comments. Our staff works hard to provide our guests with the best service and Hometown Hospitality. We hope to see you again next year for another great summer of baseball. Thank You Barb W. Hilltop General Manager
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Additional Information about Hilltop Inn

Address: 928 NW Olsen Street, Pullman, WA 99163 (Formerly Hawthorn Suites)
Phone Number:
Location: United States > Washington > Pullman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 5 Hotels in Pullman
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hilltop Inn 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
The Hilltop- Lodging, Cuisine & Spirits is your "home away from home." Locally owned and operated for over 40 years, we pride ourselves on our Hometown Hospitality. We have 115 rooms with a King or Double Queen, Indoor Pool, Restaurant & Lounge, and a wonderful staff. Or enjoy a Themed Spa Suite overlooking Pullman and the home of the Cougars- Washington State University. ... more   less 
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Also Known As:
Hilltop Hotel Pullman
Hilltop Hotel Magnuson

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