The hotel is really pretty and has a lot of historical charm.
However, while the employees are friendly, they are not as accommodating as some other hotels I have been to. I was traveling with a work partner and to save money we decided to share a room. The room with two beds was booked so we had to take a room with a bed and a futon. We were told that we could use a trifold on the futon to make it more comfortable. Upon arrival the desk clerk was completely unaware of this discussion and later that night left the bed things they were to provide in a pile outside our hotel room door. The futon was in pretty bad shape. (even sitting in it you could feel the metal bars), so my partner chose to put the tri-fold on the floor. The room was decently priced... but not cheap enough to have one guest sleeping on the floor.
In the end I realized that since this is not your typical hotel with cookie cutter rooms that we should have called earlier to book the only room with 2 beds. We got to peek at some of the other (more costly) rooms, which seemed pretty nice. I would definitely recommend them to families that are looking for a place to stay on vacation.
Overall, it was a unique and fun experience staying at the Waterstreet, but it may not be for everybody. As long as you are willing to be a little patient and understanding, it is in a really neat location next to lots of food, shopping and the beach!