We just returned from our 4th year at Veranda. We had never had a problem before the staff was always very helpful and accommodating until this year. We have an older dog that always comes with us, so we specifically ask and pay for a pet friendly cottage. We arrived late and were frantically unpacking and putting away groceries as the dog wondered around the cottage. We noticed the dog was eating something, we pulled a very chewed up black plastic piece out of her mouth. We assumed it was something from our groceries. A few hours later my daughter was playing with the dog and found more of these black squares, they were ant bait traps. There was a poison control hotline on the back which we called; to say the least it was a very long restless night checking on our pet. We spoke to the desk staff the next morning, why would they not inform us at check in, why would they put these is cottages with pets and small children? Best we got was, sorry for the inconvenience. We left our information so that the General Manager could contact us, the desk staff knew how unhappy we were with the situation. We checked back later, no word from the manager. Nine days later still no word from the manger. At check out time the same desk staff was there, I expressed are disappointment and anger at not hearing from the manager. Patti the manager happened to be standing right there. She claimed she had never received the complaint, which I found hard to believe, especially by the looks on the faces of the two other staff members. She then changed her story and said she had been too busy. The lack of concern, interest, excuses and manners this manager showed in dealing with the situation was appalling. It’s a beautiful place, but we won’t be back. Please check your cottages, our dog only ended up with a bad case of diarrhea; we would hate to hear of something more tragic.
- Official Description (provided by the hotel):
- Veranda Beach is located on over a mile of private, sandy beach on the sun-drenched shores of beautiful Lake Osoyoos, a few minutes across the border in Oroville WA's Okanogan Valley; Famous for its world class wineries and golf. Clusters of cottages masterfully set in a village reminiscent of the "50s". Guest check-in/out, marina, moorage, boat & watersport rentals, electric chaise loungers, fun boats with waterguns, beach volleyball, firepit, miles of walking trails and more! ... more less
- Also Known As:
- Veranda Beach Hotel Oroville