I was a regular at Cebu for a long time. So much so that I would recommend friends and bring lots of family with me to eat there. The food is good, and for a while, the service was impeccable.
However, last week, we returned with my partner and mother. The gentleman who cooks and often seats people was nowhere to be seen, but an older woman said "Sit anywhere." And disappeared. We were the only people there.
15 minutes later, the same woman returned to take our drink orders. The gentleman came out, already knew what we wanted (as we order the same thing, usually) and took our appetizer orders.
At this point, two other patrons entered and sat down. Immediately, the older woman went over and made conversation (clearly they were family friends.) They sat there for 20 minutes annoying playing with their walkie talkies while my party were trying to have a conversation.
25 Minutes after they had arrived they received their main courses. We hadn't even received our appetizers - and we were there beforehand. Over a half hour later, the grandmother came out with the first part of our appetizers (lumpia) that were thrown onto a plate and she said "Sorry it's late." And disappeared before we could ask for a refill on our drinks. 15 minutes later she returned with our second appetizer, the empanadas, which were absolutely disgusting.
We were there a total of two hours, while our neighbors were out within 45 minutes. They were clearly treated better and the grandmother working the front did nothing to right the fact that we were treated like steerage.
Will never go back. Cebu - you better treat your loyal patrons better. Word spreads.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.