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“Uncaring staff and poor quality sheets” 2 of 5 stars
Review of Ramada Olympia

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Ramada Olympia
2.0 of 5 Hotel   |   4520 Martin Way E, Olympia, WA 98516 (Formerly Ameritel Inn Olympia)   |  
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Ranked #1 of 7 Hotels in Olympia
Certificate of Excellence 2014
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Uncaring staff and poor quality sheets”
2 of 5 stars Reviewed August 30, 2011

Our experience at this hotel overall was bad. First of all, do not be fooled by the pro-shot photo, there's actually a grungy Shell station right in front of the hotel. Not across the street, right in front. Also, we received terrible service from the girl at the front desk, who basically told us that if we weren't happy with our room, we should take our business elsewhere. The staff were not helpful, and to boot, the hotel has not been updated since Ameritel originally opened the property in the early 2000's. We will not be back.

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olyramada, General Manager at Ramada Olympia, responded to this review, September 1, 2011
Thank you for taking the time to share your recent stay. We appreciate your feedback as all feedback helps us improve our product and services. I would first like to apologize for any inconvenience you experienced during your stay. Many of our reviews are applauding us for our outstanding customer service and I apologize that you feel we fell short in this case. I would like to extended the opportunity to discuss your stay with you further. We always appreciate the opportunity to resolve any issues that arise. Should you decide you would like to discuss your stay I am available at ----------. Thank you again for sharing your stay!
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672 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 21, 2011

I stayed here at the Ramada in Olympia for just a night on my way to the Oregon coast.

The hotel is pretty well located just a few minutes away from the I5. Checkin was smooth and the front desk clerk was very friendly and helpful.

The rooms were standard fare - nothing special, but everything was clean and tidy. Breakfast, which was included in my rate, was good - eggs, sausage patties, various breads, waffles. Definitely enough to start my day off right!

Overall I have no complaints whatsoever with this hotel, and I'd definitely stay here again.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olyramada, General Manager at Ramada Olympia, responded to this review, August 22, 2011
Thank you for taking the time to review our hotel. We are happy that you enjoyed your stay here at the Ramada of Olympia. We are in a great location just off the I-5 that makes it quick to get to around anywhere you may need to be in Olympia/Lacey area. We look forward in seeing your family on your next trip to Olympia.
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Colorado
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 18, 2011

I enjoyed my stay very much. It's clean, comfortable, breakfast was great and best of all, the staff are friendly and helpful!

Michael, at the front desk, went out of his way to be helpful. He even wrote down step by step directions to someplace I needed to find. Everyone I encountered there was very friendly and helpful.

And, yummy cookies are always a hit:-)

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olyramada, General Manager at Ramada Olympia, responded to this review, August 22, 2011
Thank you for taking time to let everyone know of your stay here at the Ramada of Olympia. I am pleased to hear that your stay was wonderful, and that service was excellent! We have a great staff that cares about our guests and as you saw it from Michael, it shines! We are also glad you took advantage of the yummy cookies we serve every evening at 5pm. We hope to see you again on your next stay!
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Seattle, Washington
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 15, 2011

A very well maintained property with an indoor pool and hot tub. The weight room is modern and well equipped. Our room was clean, and tastefully designed. The beds had comfy mattresses and lots of thick pillows. The bathroom had a high quality shower head. The large breakfast spread they offered included several hot items, including scrambled eggs and sausage patties. I can't think of anything negative to say about this place.

Thumbs Up!

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olyramada, General Manager at Ramada Olympia, responded to this review, August 22, 2011
Thank you for taking time to let us know about your stay. I am very happy to hear that you were able to take advantage of our amenities which are open 24 hours. We do have a wide arrangement of breakfast items and are glad that you enjoyed them. We agree that The Ramada of Olympia is a great place to stay, and I hope you will make it back to visit us in the near future!
Thumps up for your review!
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Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 14, 2011

Staff at check-in were very friendly and informative. Beautiful lobby. Appreciated free, no password Internet and 24 hour pool. Our room was large, nicely decorated and clean. Water pressure in the sink was dismal but shower was nice and they even provided hair conditioner! The towels however are pathetic. The chairs in the room were worn out and only one was provided for the table. Made it difficult to eat breakfast in our room!

Which reminds me, breakfast is a nice variety with fantastic fresh fruit. The hot eggs, gravy sausages were not so hot though more like luke warm.

  • Stayed August 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olyramada, General Manager at Ramada Olympia, responded to this review, August 22, 2011
We are happy that that you enjoyed your stay with us! Thank you for the kind comments about our property. As you can see we take great pride here in our hotel and service to our guests. We hope you will be able to visit us again in the near future.
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Vancouver
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
Reviews in 25 cities Reviews in 25 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 9, 2011

We stopped here on a trip up the West Coast. They gave us an excellent "late night" rate.

Pros: free wifi, free hot breakfast, free parking, decent pool, nice large rooms, very friendly service, very quiet since it is a couple of blocks away from the freeway (I5).

No real cons at all. It's a Ramada so it's not luxurious but you are not paying for that.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olyramada, General Manager at Ramada Olympia, responded to this review, August 14, 2011
Thank you for sharing your positive stay with the fellow travelers. We are so happy that you enjoyed your stay. We hope that when you are in the area again that you choose the Ramada Olympia for your hospitality needs. We look forward in seeing you again soon.
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Purcellville, Virginia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 31, 2011

We recently spent a night in Ramada Olympia on our way up north to BC. I was worried a little because on the map it looked like it was right near the highway and I was afraid it would be noisy. We got a room on the first floor and surprisingly it was really quiet. The hotel has very nice amenities. We enjoyed the pool a lot. The breakfast was very good. There are many restaurants to choose from nearby and the Red Lobster was great! Overall excellent hotel.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olyramada, General Manager at Ramada Olympia, responded to this review, August 3, 2011
Thank you for sharing your positive experience with the fellow travelers. We are happy that your room was quite, and that you enjoyed all of our amenities which are open 24hrs for your convenience We take pride in our wonderful hot breakfast that we serve daily from 6-10pm. We hope to see you and your family again soon.
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Additional Information about Ramada Olympia

Address: 4520 Martin Way E, Olympia, WA 98516 (Formerly Ameritel Inn Olympia)
Phone Number:
Location: United States > Washington > Olympia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Olympia
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Ramada Olympia 2*
Number of rooms: 125
Official Description (provided by the hotel):
Our Ramada Hotel offers a complimentary hot breakfast buffet served from 6am to 10am, 24 hour pool and hot tub, fitness center, and complimentary wireless and wired internet. The amenities also include fitness center, Ramada Food Mart, multi-lingual staff, laundry facilities, meeting facilities, business center. The property is wheelchair accessible. ... more   less 
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Also Known As:
Ramada Hotel Olympia

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