My family and I have been going to this hotel for over 20 years. We live in BC and it always has been a nice trip for a quick getaway until yesterday. We have not been there for over 2 years now and UNFORTUNATELY there is new mgt as of last year, well it definitely shows.
The Owner (at the front desk) has NO pr skills at all, very short and impatient with all customers including us. Complete opposite of how the staff use to be.
We reserved a room prior to our Cdn departure, got our keys, opened the door and saw immediately the beds were still stripped and the cleaning stuff was still in the room. We did not even go past the doorway, we just shut the door right away. So we packed all of our heavy luggage back up to the fd and said that we need another room for that one has not been cleaned. Got another room, put all our stuff in it and started to check it out. Here it USED to be a smoking room (now a non-smoking room) it stunk really bad of stale smoke (and I am a smoker), brown nicotine still all over the walls and ceiling, clumps of brown dirt hanging from the ceiling, the bathroom was not cleaned: had urine under the toilet seat and the tub and surround was not cleaned, fitted bed sheets did not even cover the mattresses so your view is half sheet, have mattresses. NOT IMPRESSED. Yes, they have added some nice features to the room, BUT if the room are not cleaned properly and painted, they will continue to lose more repeat customers like ourselves.
For the first time in 20 years we went back to the fd and asked for our money back, Which the owner did give it to us, but unfortunately we will not be ever returning back there as long as it is the present owners. We will be taking our business elsewhere. Talked to a few locals about the place after and they definitely don't have a good reputation in town anymore.
- Official Description (provided by the hotel):
- On Off Hwy 97, next to Bingo Casino,Newly Renovated building having Smoking & Non Smoking Rooms. Free Continental hot breakfast, Free Wi-Fi, Free Long Distance to Canada & US,Fridge & Microwave, LEDs, Pet Friendly, Indoor Chinese & Mexican Restaurant, Fitness center, Business center,Coin up Laundry. ... more less
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