We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I love this hotel.” 5 of 5 stars
Review of Comfort Inn and Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Comfort Inn and Suites to your Saves list
Comfort Inn and Suites
2.5 of 5 Hotel   |   829 Ocean Shore Blvd N W, Ocean Shores, WA 98569   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #6 of 15 Hotels in Ocean Shores
enumclaw wa
1 review
“I love this hotel.”
5 of 5 stars Reviewed May 31, 2009

This is the nicest hotel in ocean shores! The staff was super nice! The managers were great!

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSComfortInn, Public Relations Manager at Comfort Inn and Suites, responded to this review, October 9, 2012
Thank you for your review, we appreciate your opinion and concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

167 reviews from our community

Traveler rating
    74
    44
    22
    12
    15
See reviews for
33
80
7
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Any
English first
Toronto
Top Contributor
442 reviews 442 reviews
68 hotel reviews
Reviews in 99 cities Reviews in 99 cities
242 helpful votes 242 helpful votes
3 of 5 stars Reviewed May 21, 2009

We usually preplan and prebook everything! But decided to wing it on our drive along the Pacific Coast Highway in S Washington. Wow! Not a lot of choice. We wheeled into Ocean Shores after a bit of a drive and had a choice of a few chains, most looked reasonable. And empty. May. Ocean Shores. After Spring Break. Before the season really opens. This property has managed partial view of the ocean in all rooms using a "sawtooth" floor plan. It's looking a bit worn, but clean, generally well maintained interiors ... outside could use some touch up. Continental breakfast was the new format for this chain, so good. Front desk recommended a nearby resto - again, not lots of choice at this time of year - but we walked across the street for excellent take out pizza instead. Didn't try the pool because we were just stopping along the way.

  • Stayed May 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSComfortInn, Public Relations Manager at Comfort Inn and Suites, responded to this review, October 9, 2012
Thank you for your review, we appreciate your opinion and concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckley, WA
1 review
5 of 5 stars Reviewed May 16, 2009

When I go to hotel I was tired and just wanted to rest. The staff quickly got me to my rooom and was very welcoming and understanding that I was tired. when i called down to ask questions they answered them in a freindly manner and did not make me feel as though I was bothering them. The Breakfast was beautifully put together and again the staff was good about not making me feel like I was bothering them whan I needed something. Loved the fact that the pool and hot tub was 24 hrs. Reaaly enjoy my stay with them will return again and recommend to others

  • Stayed December 2008, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSComfortInn, Public Relations Manager at Comfort Inn and Suites, responded to this review, October 9, 2012
Thank you for your review, we appreciate your opinion and concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Federal Way, WA
1 review
1 of 5 stars Reviewed March 16, 2009

We purchased a gift certificate via a school fund raiser, which expired 7 months after purchase. The on-site manager extended it to 12 months from purchase. When I called to reserve a room in March 2009 the former manager was no longer there and the new manager would not honor the parameters of the original manager I spoke to.

Terrible management that does not care about customers!

Stayed March 2009, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSComfortInn, Public Relations Manager at Comfort Inn and Suites, responded to this review, October 9, 2012
Thank you for your review, we appreciate your opinion and concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocean Shores, Washington
1 review
5 of 5 stars Reviewed March 11, 2009

It was our aniversery and it was a good one. Thanks to the staff and the hotel.

  • Stayed September 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSComfortInn, Public Relations Manager at Comfort Inn and Suites, responded to this review, October 9, 2012
Thank you for your review, we appreciate your opinion and concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redmond, WA
Top Contributor
66 reviews 66 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed February 16, 2009

We stayed at this hotel on our honeymoon 5 years ago, and have been spending our anniversary there every year. You'd think that after 4 years they would welcome us and maybe even have something in their computer to remember us. No, that would entail good customer service.
I guess we should have been warned when our first stay there on our honeymoon water came POURING from the ceiling of our bathroom at about midnight. We had to move to another room half asleep. Would they compensate us in any way for having to repack everything at midnight and move? Nope. Didn't even apologize. But it was our honeymoon and we were not about to let anything ruin it, and not even that did.
Despite that, we still had a wonderful week. The views and the beach was awesome. I sure do wish we had a view of the ocean from the hottub though! That would make it perfect.

Second year again didn't start out that great. The windows were filthy, and there were no screens so we couldn't open the windows to enjoy the sounds and smells of the ocean. They did fix that late the following day, so it was just a minor bump in the road.

Third year I would have expected some kind of remembrance. Some kind of it's great to have you here again. Nope, nothing. Were there problems this time? Yeah, teens running up and down the hallways, slamming doors, yelling until about 11 at night when after several complaints to the front desk they finally got them to stop.
The worst part was in leaving. We have every year made reservations for the following year for our anniversary. This time, we were told they "couldn't" do that! We would have to call and make a reservation 6 months before our stay. If they knew what customer service was, they would have done whatever it took to take care of that themselves. We were so upset we just told them to forget it. And this was coming from the manager! After a while, they finally decided that they could indeed make the reservation, and being the loyalists we were and wanting to stay in the same place again, we let them do that.
Now we come down to the 4th year. We had stopped thinking that we would experience anything pleasant, but had hoped for at least poor service. We checked in around 7pm. At around 11:30 there started this terrible thumping sound. It literally sounded like there was a helicopter landing in our room! I got dressed and went down to let them know. Well, they came up and heard the sound and then just went to leave. We actually had to ASK to be put in a new room. They were going to put us in the room next door, but you could hear the thumping in there too. And even though they said "Well, it isn't quite as loud in this room" !?! we wanted something that wouldn't keep us up all night. Finally they put us in a room 3 doors down.
We asked that they please fix that sound and let us back into our original room as that was the one we had our honeymoon in and it was very important to us. We were assured that it would be taken care of and we would be informed of what was wrong and would be let back in there. Well, 4 days later, and not a single word. We inquired at the front desk every day and was told either that they had no idea what I was talking about, or would ask the maintenance guy and get back to us. Of course this never happened.
When checking out, we asked about some compensation for again having to pack up everything at midnight and move to another room, but yet again no way. And yet again, they didn't even ask if we wanted to make another reservation for our anniversary the next year, but we were glad because we had had more than enough.
We had spent nearly $3000 staying at that hotel over the years, and not once were we afforded even the most basic level of customer service. We have now lost a very special and important part of our marriage. We were willing to put up with even bad customer service to enjoy were we first spent the night together. But no more. We'll go back to Ocean Shores, but will never stay in this hotel again!

  • Liked — The views
  • Disliked — Everything else
  • Stayed June 2008, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSComfortInn, Public Relations Manager at Comfort Inn and Suites, responded to this review, October 9, 2012
Thank you for your review, we appreciate your opinion and concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, Wa
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 26, 2009

I planned this outing in celebration of my husband's birthday. We arrived at Ocean Shores looking forward to a nice romantic getaway. We quickly found the Comfort Inn, parked and walked up to the front door. We ran into tobacco smoke (my husband has a toxic reaction to tobacco) before we could get through the front door. To say the least, his enjoyment was immediately squashed. The manager did talk with his employees about moving their smoking activity elsewhere, so at least we thought that might be the end of it. It took a couple of hours for my husband to feel like doing anything but lying down as he was very nauseated. Later we did observe an employee finishing his ciggarete and blowing out his last lungfull of air right through the front doors. We fortunately were in the process of getting into our car. Again we encountered smoke in the lobby elevator. We did cut our trip short and went home a day early. We won't stay there again. For those of you who are not bothered by a bit of smoke, the room was great, the view wonderful and we did enjoy the jaccuzi tub.

  • Liked — The View
  • Disliked — Not a tobacco free zone
  • Stayed January 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnOS, Manager at Comfort Inn and Suites, responded to this review, February 5, 2009
I am truely sorry for your horrible experience with the tobacco smell at our hotel. We do pride ourselves for being 100% tobacco free. And would like to maintain a smoke free enviroment in our hotel. Do to your experience we will be reviewing a smoking policy, and making any necessary changes so that all of our guest have a wonmderful time at our establishment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Comfort Inn and Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn and Suites

Address: 829 Ocean Shore Blvd N W, Ocean Shores, WA 98569
Phone Number:
Location: United States > Washington > Ocean Shores
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Ocean Shores
#5 Romantic Hotel in Ocean Shores
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn and Suites 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Stay in comfort at the Ocean Shores Comfort Inn. This wonderful hotel is on the beach and an easy walk through the dunes to the beach. With a wide assortment of room types, you will find that great room for a beautiful romantic get a way or family travel. Many rooms with fantastic ocean views, split level suites and much more. Wake up to a delicious breakfast of waffles, pastry, fruit, and beverages, along with the newspaper. The rooms are well appointed, some with hot tubs, balconies are available and some with vaulted ceilings, all affordably priced. A guest laundry is available as well. For your comfortable stay on the coast, it's the Ocean Shores Comfort Inn. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Priceline, Cheap Tickets, Choice Hotels, TripOnline SA and Tingo so you can book your Comfort Inn and Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Hotel Ocean Shores
Comfort Inn Ocean Shores
Ocean Shores Comfort Inn

Owners: What's your side of the story?

If you own or manage Comfort Inn and Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.