We have stayed at the Sands at least once a year for the past 10 years. The service, cleanliness, and overall experience this time around was the worst I have ever received. When I made my reservations I let the staff know that I had a discount coupon for the rooms. When they gave me prices and confirmation numbers, they included the discount of $30.00 per night in the cost.
After arriving, the staff was unwilling to accept our discounts as it was Spring Break week and there are no discounts during that period. I mentioned that it had been confirmed but they were unwilling to accept the discount.
We checked in to our room and found that the roll-away bed that had been prearranged was not in place. It was after 10 pm before it arrived in the room as the staff "forgot" to deliver it.
The condition of the rooms was unacceptable. One room had not been cleaned at all as there were toothpaste "slugs" in the bathroom sink, a dirty kitchen towel in the kitchenette and dirty coffee filters and half a pot of coffee in the machine. When we called to report on the condition of the room, the desk clerk said that there was no one available to clean the room until the following morning. I let them know that it was unacceptable and they finally sent maintenance in to clean for us.
Light bulbs were burned out and a remodel was obviously in place as there was sawdust in the second room of our suite. Service was slow, rooms were not cleaned before five pm on any of the four days of our stay.
I was very disappointed in the service and general conditions during our stay. We choose the Sands because of the casual, family friendly environment. I do not expect luxury. I am sad to say that after a 10 year relationship with the hotel that we will not return.
- Official Description (provided by the hotel):
- The Sands Resort has accommodations for groups and families of every budget, we offer a fun and easy getaway at an unbeatable value! Enjoy our breathtaking ocean views, take a relaxing sunset stroll along the beach, play in the indoor and outdoor pools, and unwind in our hot tubs. We offer pet friendly rooms and a free daily Continental Breakfast. ... more less
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- Also Known As:
- The Sands Hotel Ocean Shores
- Sands Hotel Ocean Shores