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“It is what it is” 4 of 5 stars
Review of BEST WESTERN PLUS Harbor Plaza and Conference Center

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BEST WESTERN PLUS Harbor Plaza and Conference Center
3.5 of 5 Hotel   |   33175 State Route 20, Oak Harbor, Whidbey Island, WA 98277   |  
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Ranked #2 of 4 hotels in Oak Harbor
Santa Rosa, California
Top Contributor
59 reviews 59 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
11 helpful votes 11 helpful votes
“It is what it is”
4 of 5 stars Reviewed August 26, 2013

When our tour group checked in about 5 pm, none of our room keys worked and several of the rooms hadn't been cleaned. The young man at the front desk was overwhelmed. There was a sign hanging out in front that said something about it being the best motel which we figured should be removed. I enjoyed the complimentary breakfast and the view I had of the garden area.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C S, General Manager at BEST WESTERN PLUS Harbor Plaza and Conference Center, responded to this review, August 28, 2013
We do apologize for the room keys not functioning and several of your rooms not ready for your arrival. This is certainly not the way we want our guests to began their stay. Our staffing procedures will be reviewed and changes implemented as necessary. Again we do sincerely apologize and Thank you for your review.


When our tour group checked in about 5 pm, none of our room keys worked and several of the rooms hadn't been cleaned. The young man at the front desk was overwhelmed. There was a sign hanging out in front that said something about it being the best motel which we figured should be removed. I enjoyed the complimentary breakfast and the view I had of the garden area.
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144 people have reviewed this hotel

Traveler rating
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    66
    24
    5
    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Italian first
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English first
Lynden, Washington
Top Contributor
79 reviews 79 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 25, 2013

The room is clean, well maintained, and everything works. Water pressure in the shower (even on the top floor) is outstanding!! Breakfast hostess is a total sweetheart, and the breakfast was just fine.

The exercise room is a total joke, so don't waste your time with that. The pool is very plain, and appears almost an afterthought. It's very small, and ice-cold. The hot tub also is very small, and will seat four comfortably, but if there are any more, you become a little too familiar with your new friends.

The laundry is actually in another building well away from the hotel itself, but there is no charge to use it, so that's a real plus.

You have the option to ask the maid service to leave extra items (shampoo, coffee, towels, etc.) and that's a nice thing to have.

Bed pillow was nice and soft, but REALLY thick, so I had difficulty with it.

Room Tip: Choose a room on the back side of the hotel to be away from road noise.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C S, General Manager at BEST WESTERN PLUS Harbor Plaza and Conference Center, responded to this review, August 26, 2013
Thank you for the review and for pointing out areas that requires more attention. We do apologize for not exceeding your expectations during your stay with us. However, we will do our utmost to improve in all the areas you have mentioned.
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Laguna Niguel, California
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 21, 2013 via mobile

The hotel is clean, nicely serviced. No issues really except that outside windows needed to be cleaned. Breakfast was ok. If I were in the area again, I would come back. It's conveniently close to Deception Pass.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C S, General Manager at BEST WESTERN PLUS Harbor Plaza and Conference Center, responded to this review, August 21, 2013
Thank you UCIAlumni 1991 for the review. You mentioned the outside windows needed to be cleaned and we will remedy this immediately. Thank you for pointing this out to us and for also indicating that you would stay with us again.
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San Antonio, Texas
Top Contributor
82 reviews 82 reviews
32 hotel reviews
Reviews in 42 cities Reviews in 42 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed August 19, 2013

I think this location is the best of Best Western. I could be the drive to this location, or maybe the service, or the comfort of the stay, But whatever the reason I was very happy with my stay. Check in was fast, staff was helpful, Breakfast was above average, I will return.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C S, General Manager at BEST WESTERN PLUS Harbor Plaza and Conference Center, responded to this review, August 20, 2013
Jesfire415 my staff and I would like to THANK YOU for taking the time out of your day to share your experience in this review. In addition we are happy that your experience was a good one and you will return. Thanks for sharing.
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Edmonton
Top Contributor
142 reviews 142 reviews
55 hotel reviews
Reviews in 63 cities Reviews in 63 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed August 17, 2013

Stayed here on a group trip and found this BW one of the better places on our trip. At least they had decent pillows. The previous night the pillows were about the equivalent of a newspaper in a pillow cover. Service at the desk was excellent as was the breakfast.
Another convenience is the Chinese Restaurant on the same site. Fantastic food and reasonably priced. Would definitely recommend and stay here again. It was however one of our more expensive nights so I generally expect to get more too.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C S, General Manager at BEST WESTERN PLUS Harbor Plaza and Conference Center, responded to this review, August 19, 2013
WingNutt2000, THANK YOU for your kind review. I am glad to read that you found our pillows acceptable and the service and breakfast you found both to be excellent. Our goal is to consistently exceed out guests expectations and your review lets me know that we are making headway to our goal. Again, Thank you.
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Santa Clara, CA
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 15, 2013

Decent place to stay for a night or two. Front desk is nice and helpful, had cookies every afternoon. Rooms were kind of small and dated. The breakfast decent and it's right on the main hwy. We had a room towards the back so it was quiet. I would stay here again.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C S, General Manager at BEST WESTERN PLUS Harbor Plaza and Conference Center, responded to this review, August 17, 2013
Thank you for the review and also for pointing out areas of opportunity for improvement. We are Happy to read that you would stay with us again.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 12, 2013

Was an excellent place to stay. The only down fall was that there were not enough chairs and tables to eat and enjoy the free breakfast, we were left standing. The front desk clerk was very polite and accommodating to changing our preferred floor stay. The room was nice, the quality of the breakfast was good. Would recommend and stay again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C S, General Manager at BEST WESTERN PLUS Harbor Plaza and Conference Center, responded to this review, August 13, 2013
Hello and Thank you for staying with us. We do apologize for the lack of seating during breakfast hours. Options for breakfast seating has been addressed and plans are being implemented. Also we appreciate your recommendation and hope you will visit again soon.
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Additional Information about BEST WESTERN PLUS Harbor Plaza and Conference Center

Address: 33175 State Route 20, Oak Harbor, Whidbey Island, WA 98277
Phone Number:
Location: United States > Washington > Whidbey Island > Oak Harbor
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Oak Harbor
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Harbor Plaza and Conference Center 3.5*
Official Description (provided by the hotel):
Oak Harbor - Whidbey Island Located 1 mile from NAS Whidbey Island, Base 6 miles from deseption pass bridge. AAA 3 diamond hotel with Mitzels restaurant and lounge located on the property. King and queen beds available. Go whale watching or sit on one of the many beaches located on the north end of Whidbey Island. Rates vary due to seasonal changes. ... more   less 
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Also Known As:
Best Western Harbor Hotel Oak Harbor
Best Western Oak Harbor
Oak Harbor Best Western

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