...and so has the Conway Pub. As a regular patron of many years, I am well familiar with this iconic place and its quirks. Catering to a wide variety of Humanity in a small location, it used to be that you could depend on cold beer, good grub and decent service. The food is still consistent, the beer still cold, but the service has gone downhill in a big way.
We have seen this coming over the last year. Nearly every time we have visited, the waitresses have apologized for the slow service by commenting on how short-handed they were. This last Sunday was no exception. Now it was about 1:00pm on a glorious, sunny day, and the bikers were out in force, nearly filling up the outdoor seating area. We were able to find a table inside, and after about ten minutes we were noticed by our waitress, and the apologies began. Twenty minutes later she somehow found time to take our order--a pitcher of beer, oyster burger with bacon on the side, oyster basket, and a bacon cheeseburger with a side of ranch for dipping. We sat and talked, getting thirstier and thirstier. After at least fifteen minutes, my friend went up to the bar in search of our suds. The waitress came by and told us she put the beer order in at the bar and when it came up she would bring us our beer.
Finally our beer arrived--a pitcher with three flimsy plastic glasses. After a total of about an hour after ordering we received our food. The waitress said she would bring water but our table remained dry for the duration of our stay. Halfway through our meals we ordered another pitcher, which arrived in a more timely fashion, along with another beer which we didn't order, and refused. When we received the bill, we saw the extra beer on the tab, along with charges for three dipping sauces, two we didn't order, and the other one that never arrived. We also didn't receive the bacon on the side as ordered. Things were corrected and we left.
Now it was busy, but not busting at the seams. Everone should know that on a nice afternoon things are likely to be busy, so management should prepare for the crowd. After several similar episodes in the past year, we are now more likely to visit other closer pubs. The Conway Pub may have the best oysters east of the Mississippi, but their service has become some of the worst on either side.
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