PLEASE RE-POST to all. Preventing Credit Card Scam is a CORPORATE responsibility.
So, leaving Spokane, Washington and arriving 200 miles later in the quaint town of Mount Vernon on our trip to be part of the Tulip Festival and visit the beautiful Tulip fields. While we did not set aside reservation we felt pretty confident that rooms would be available on Thursday night. Arriving around 10:30pm the Inn was poorly lit and I was skeptical to return after the previous year experience was VERY less than good.
The night clerk was a nice gal and set us up with a room on the bottom floor. Driving to the room we found VERY limited parking and weird like a space designed for kids toy cars not a real car.
The room was small, poorly constructed. There was SIGNS MOLD and a damp feeling. The wall paper was so poorly applied I just assumed a 10 year old did this room.
OK, so tired just adjust and get some rest. NOT SO FAST....
10 minutes into the room a call to the room 10:30PM is picked up. Supposedly this call came from BEST WESTERN CORPORATE saying the CREDIT CARD failed to pay. SAY WHAT?
Now I have spent most of my life in COMPUTER SECURITY my RED flag went up as I looked at the person on the phone. THIS IS A SCAM....get a phone number and call back. DON"T EVER give ANY INFORMATION OVER THE PHONE to ANYONE who calls you. GET a NUMBER, A BADGE and call back. This prevents the crime 98% of the time.
Well that wasn't what happened. Partial information was given on some information but no CREDIT CARD numbers.
The same person called the front desk, and then called our room at 11:00PM, SAY WHAT AGAIN! Are you kidding ME…. Hassling me at near midnight? OMG
The party wasn't over. In the early morning we got ANOTHER call saying we needed to have a conversation with front desk and demanding we head ½ naked to the front desk like NOW! OMG where is the CUSTOMER SERVICE? REALLY
OK, BEST WESTERN you REALLY want to PO ME, Serious? I will TWITTER, FACEBOOK, EMAIL this place into extinction..
When we get to the office 3 other people were in front of us. The customer service running the desk was asking everyone to check their CREDIT CARDS for problems. WHAT? ARE YOU KIDDING ME.
When I told her that their network was compromised and that person was here on the site, she told me her computer person was checking logs. SERIOUS! I told her I was a NETWORK SECURITY experts and would locate the problem in 10 minutes.
When I told her to take the network down immediately until the person could be located she told me SHE COULD NOT.
OK…………… LISTEN PEOPLE FIRST all GOOD ETHICAL BUSINESS now use encrypted CREDIT CARD PROCESSORS. This will be stamped in the CREDIT CARD MACHINE. LOOK FOR IT.
Here is what happens your CREDIT CARD that is processed without encryption is sent PLAIN TEXT. That is right your Credit Card Number, Address, Phone Number, Name. Sometime SSN.
If you use your card at this location you might as well POST IT TO FACEBOOK and TWITTER same effect. When you are bankrupt don’t forget to thank Best Western.
Here what REALLY PO me off, why didn't this location of CORPORATE acknowledge and attempt to leave the CUSTOMER with the knowledge of the potential DAMAGE they were causing. Perhaps a friendly VISIT to my LAWYER friends and seeking the damage and PUBLICLY having this printed in all the LOCAL papers would be a GREAT start. I would think Best Western would at least say they were sorry perhaps even comp the room and WIN these CUSTOMER LOYALTY BACK.
IGNORING the PROBLEM is WAKING THE GIANT and I am about to ROAR.
April 10, 2014 RM 128…… BEST WESTERN I would contact this PERSON IMMEDIATELY.
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- Also Known As:
- Best Western College Way Hotel Mount Vernon
- Mount Vernon Best Western
- Best Western Mount Vernon