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“Great Hotel!” 5 of 5 stars
Review of Holiday Inn Express and Suites

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Holiday Inn Express and Suites
2.5 of 5 Motel   |   1735 E Kittleson Rd, Moses Lake, WA 98837   |  
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Ranked #3 of 17 Hotels in Moses Lake
Certificate of Excellence 2014
Seattle
1 review
1 helpful vote 1 helpful vote
“Great Hotel!”
5 of 5 stars Reviewed November 16, 2010

stayed here on a business trip last week. Service was excellent, breakfest was great, beds were comfortable. Overall great Stay!

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express and Suites, responded to this review, December 13, 2012
Thanks for the great review! We appreciate your support and hope to see you again soon.
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75 reviews from our community

Traveler rating
    41
    22
    10
    0
    2
See reviews for
18
16
10
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Edmonds
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 3, 2010

First we were there for our anniversay and booked months in advance and specifically asked for and paid for a King Jacuzzi Suite. We were put on the first floor next to the laundry room and the outside door. So, we had nothing but slamming doors, dryers, carts banging into the wall and vaccum cleaners (at 8 AM) not the peace and quiet we were looking for. Our toilet didn't work and they didn't fix it for a day and a half (we were there for three days) and we were forced to use the one in the hotel lobby. Then the Jacuzzi that we paid extra for didn't work .... well half of the jets didn't work. No one cared, no one did anything to fix it. Plus they charged $400 in extra charges and we are still trying to figure out what for and there is never a manager available to speak with. The place is clean but if you want customer service and working utilities I would recommend staying elsewhere.

  • Stayed October 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express and Suites, responded to this review, December 13, 2012
First of all, I just want to thank you for taking the time to give us a review.
I am so sorry about your experience during your stay back in 2010. I just want to let you know that we have changed a lot of our policies since your last stay. We now do not start any vaccuming until at least 10am, and try to our best abilities to not come close to the room doors. I have also double checked to make sure that all our rooms jacuzzi tubs are in working order. You may have not seen, but in that room there are acutally two sets of buttons for the jets, one for each half of the tub. That may be a reason why all the jets weren't working.
Again, we are very sorry about your experience at our hotel. We hope that you would be willing to give our hotel another chance. I promise that we will serve you to our very best ability and you will be pleased with your stay.
Thanks again,
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Calgary
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 11, 2010

We had a one night stay while traveling through Moses Lake on our way to Seattle. Though the rooms were clean enough, front desk staff pleasant, and ladies in the breakfast area extra friendly, I am wondering why the shower heads are so poor. I had a fairly ridiculously long shower just trying to get the shampoo rinsed from my hair. I have also noticed after another recent stay at the HIE in Edmonton South, that the bathrooms are not equipped with any noticeable ventiliation which is especially annoying after a shower (or a #2 bathroom trip). I suppose I would stay here again (overnight only) as there doesn't appear to be anything that can top the HIE, but think the rates are high considering what you get. We are currently paying only $40 more per night at the Tulalip Resort Hotel for a totally decadent room - luxury defined.

  • Stayed August 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express and Suites, responded to this review, December 13, 2012
Thanks for taking the time to give the Holiday Inn Express and Suites Moses Lake a review. I appreciate you mentioning the shower head. We have actually purchased all new shower heads for our rooms since your stay. The new shower heads are very popular, we get great comments on the regularly. We hope that on your next trip to Moses Lake, you can stay with us again. Thanks again for your business and review.
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prescott,arizona
Top Contributor
208 reviews 208 reviews
75 hotel reviews
Reviews in 79 cities Reviews in 79 cities
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed June 25, 2010

Good location, very clean, pleasant staff, rooms large and comfortable, quiet and beds excellent.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express and Suites, responded to this review, December 13, 2012
Thanks for mentioning our beds. We have all new Seally Pillow Top mattresses and guests love them! Thanks for the great review, we hope to see you again soon.
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Torremolinos
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 3, 2009

Welcoming staff even though I arrived late with no reservation. The room was clean and spacious.
There was nothing pretty about the location. A good highway stop for the weary traveller with a variety of food outlets nearby.

  • Stayed October 2008, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express and Suites, responded to this review, December 13, 2012
Thanks for taking the time to give us a review at the Holiday Inn Express Moses Lake. Let us know if you are looking for activities in the area next time you stay with us. It's hard to see at first glance, but Moses Lake actually has a lot to offer. There is great fishing, hunting, Bird Watching, Swim Parks, Off Roading, Sight Seeing and much more. We have a very experienced front desk staff that know the local area very well.
Thanks again for staying with us, we appreciate your business and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 29, 2009

This was our first stay at the new HI Express here. We booked 6 rooms for a family function and all stayed atleast 2-3 nights.

Rooms were comfortable & clean. Water pressure in shower was marginal. Nice to have fridge & microwave, mini coffee maker, wetbar sink, full length mirror, hairdryer, widescreen HDTV, also DVD player (didn't use but will remember to bring movies for next time). High-speed internet was fast and flawless. Bed was a big disappointment. For a new hotel, I expected a new mattress but it was flat and lumpy, mattress pad was waterproofed ??? and made a "crinkley" when you moved on it.

Layout on the rooms is better suited to one. Sink, toilet and bath are all inside the bathroom. Getting ready with 2 or more meant waiting your turn for the bathroom. No closet with doors.

Breakfast was appropriately stocked with a nice variety of hot and cold items, fresh fruit, etc. Only complaint is that the coffee seemed to have been waiting a LONG time, even first thing in the morning. The carafe was filled but just barely warm. Would like to have hot coffee available anytime.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express and Suites, responded to this review, December 13, 2012
Thanks for taking the time to give us a review here at the Holiday Inn Express Moses Lake. I appreciate you mentioning the beds. We actually have all new Seally Pillow Tops mattresses in every room. They get great review from guests all the time. We also now offer coffee 24 hours a day. It is always fresh and hot and ready for our guests no matter what their schedule is.
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Seattle, Washington
Top Contributor
412 reviews 412 reviews
318 hotel reviews
Reviews in 232 cities Reviews in 232 cities
543 helpful votes 543 helpful votes
5 of 5 stars Reviewed May 18, 2009

This is a new Holiday Inn Express with large rooms, high ceilings, tasteful furnishings, quiet AC, and everything else you want or expect in a motel room. Breakfast was varied and good, and it was served in a pleasant room.

Those working at the desk were more professional and welcoming than is often found elsewhere.

Our nicely decorated room was a quiet oasis in which to spend time recovering from a long day of driving.

  • Stayed May 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express and Suites, responded to this review, December 13, 2012
Thank you so much for taking the time to give us such a great review. We appreciate your support and hope to give the "Oasis" experience to many other guests to come.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express and Suites

Address: 1735 E Kittleson Rd, Moses Lake, WA 98837
Phone Number:
Location: United States > Washington > Moses Lake
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 Hotels in Moses Lake
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express and Suites 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
New Moses Lake Hotel Offers Comfort and Convenience Welcome to the new Holiday Inn Express Hotel & Suites in Moses Lake, Washington, conveniently located near Grant County International Airport (MWH) and many local businesses and attractions. This Moses Lake hotel is near several golf courses including the Moses Pointe Golf Course, Moses Lake Golf Club and the Highlander Greens Golf & Practice Centre. The Columbia Basin sand dunes and Moses Lake State Park are also nearby for those who love the great outdoors, while the Moses Lake Family Aquatic Center and Municipal Ice Skating Rink provide additional family entertainment. Our hotel in Moses Lake is also conveniently located near many major businesses such as REC, Western Polymer, Boeing Company, Guardian and Lemaster & Daniels. If you are conducting business in the Moses Lake area, we seek to meet your needs by providing a well-equipped business center with copy, fax and print services, as well as a 725-square foot meeting space with free high-speed Internet access. This meeting room can comfortably accommodate up to 60 people. While lodging in Moses Lake, be sure to enjoy our choice amenities, including the indoor pool and whirlpool, free high-speed Internet access and the Express Start hot breakfast bar featuring our signature cinnamon rolls. Book your stay with us today, and check out our great Moses Lake hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Moses Lake
Holiday Inn Moses Lake
Moses Lake Holiday Inn

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