We were a group of four girls who booked this hotel due to it's proximity to the Outlet malls as we intended to do some major black Friday shopping. We arrived at approximately 9:30pm and right inside the front door was a table full of gift bags filled with "rejuvenation snacks". Sandwiches, bagels and cream cheese, granola bars, cookies and nutrigrain bars. There were juice containers and nearby also more cookies and apples. Immediately I was impressed with the thoughtfulness of the hotel. We were told the shuttle would be there in 7 minutes and we dropped our bags in our room and off we went. The shuttle conveniently dropped us off and picked us up at the outlet mall. I was concerned because I am a light sleeper and we were on the first floor right across from the breakfast room. I was surprised that I wasn't awakened by the noise of preparation though we did get up very early to head out shopping again. We left the room at approximately 7:30am and didn't get back til about 3pm. Sadly our room was not cleaned in that period. We were exhausted from our lack of sleep so were there to take a nap when someone knocked on the door at about 4pm asking to clean the room. This was surprisingly late and because it was during our brief 90 mins that we chose to sleep, we did not get our room cleaned. We left again at about 5:30pm but our room was never cleaned. This was the only area that I was not impressed with. One of my purchases was a computer. It turned out that it was the last one in the store and it had been a floor model. I was ensured by the store that it would be cleared of info and ready to go but it was not. When I wanted to phone the store (only 20 mins away), it was long distance. I phoned the front desk and Meghan offered to come to the room with her cell phone to save me the expensive long distance charges. In my opinion this again was fantastic customer service and a very thoughtful act. Meghan was lovely, helpful and extremely pleasant at every encounter. The hotel is very lucky to have her. The breakfast was great, offering several options for every taste and never running low on anything. Aimee was always nearby if there was a question or problem and always smiling and happy. I am Canadian and always hear about how friendly Canadians are (which for the most part is true) but I must say that myself and the girls that I travelled with were very impressed with the extremely helpful and wonderful people we met in all the places we travelled, ate and of course especially at the Holiday Inn Express hotel and Suites, Marysville. I rarely experience this form of excellent customer service from hotels and shops back home. It's good, but this was phenomenal!